My niece is really into the Pokémon TCG, so she and her parents stopped by this location hoping for a fun experience. Unfortunately, the employee they interacted with was very rude and unpleasant throughout the entire visit. I understand everyone has bad days, but customer service should never involve taking frustrations out on customers — especially children.
What upset me most was that a child had to witness and experience that kind of negativity. It was honestly shocking because I’ve always had positive experiences at the Best Buy.
I sincerely hope this was an isolated incident and that no other families have to deal with the same experience. Personally, I would recommend making the trip to the Federal Way Best Buy instead, where the employees have always been friendly, welcoming, and helpful
Response from Best Buy
May 26, 2026
Hello,
Thank you for the review. We always strive to provide great customer experience.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 157250
Professional, cheerful and efficient Geek Squad.
Arlington Best Buy is by far better than Everett store. My salesperson Charlie was knowledgeable and quick to sell me a TV. The only bad thing was I had to go to Everett to pick it up as Arlington did not have it in stock.
One of the worst Best Buy’s around.