Bait-and-switch pricing. Three confirmed orders, three cancellations, three price increases.
I ordered a monitor at $1,349. Received email confirmation. Best Buy cancelled, claiming “fraud.” No explanation, no opportunity to verify.
After cancellation, the price jumped to $1,499. I reordered—this time with a customer service rep on the phone who confirmed my order. Received confirmation. Cancelled again.
Price then jumped to $1,819. Ordered again, confirmed again, cancelled again.
Total price increase: $470 (35%). Every cancellation was followed by an immediate price hike. A human representative directly confirmed one of these orders, so this wasn’t just an automated system glitch.
I have confirmation emails, cancellation notices, and records of my customer service interactions. I’ve filed complaints with the BBB and state Attorney General.
If your order gets cancelled for “fraud” and the price conveniently increases afterward, you’re not alone.
More like sub-par buy! I thought the line backer at the door was gonna tackle my ass for a 1st down! I nean I bought one of those robot vacuums, it was so hand shy, It cost me 500 dollars in therapy classes online just to get the damn things self confidence back enough to self charge again! Cmon people be nice!
Very limited stock of double ovens.
Friendly staff, that said I find it frustrating that the checkout lines are at customer service now. Especially during holidays with returns and new electronics requiring geek squads attention