Best Buy Marysville

Landon was absolutely amazing and helpful. Asked beforehand if we needed help almost immediately as I entered the store. Once I was ready, Landon helped me save money and load my new purchases up. Fantastic guy!

I'll never get scammed by Best Buy again! I literally had to back charge my credit card and have my card cancelled due to recurring monthly charges for insurance because they continued to charge me for months after I cancelled it. I called several times, I talked to a supervisor ~ they all had the same song and dance; apologies, case numbers, promises, yet it continued on. So I hope it was worth it to Best Buy, petty & pathetic, that they are, they got an additional $100 bucks outta of me vs. the thousands they could have made on future purchases~ I will never step foot in a BB ever again! Buyer Beware!

Last year, I bought a new Samsung Galaxy S24 Ultra, great phone, but expensive, so Best Buy peddled their "temporary" monthly payment insurance (which they said I could cancel it at any time, and that it was easy to do) to me and I fell for it as I didn't want to have to spend another 1k on a replacement phone, just in case. Fast forward six months, I decided I don't need the coverage and called to cancel. The call went fine and they said I was canceled and provided me with a case number. Fast forward again, I check my credit card statement and I've been being charged an additional six months and am out over $70. (Remember the initial idea here was saving me money?) So, I call again, frustrated, and I speak to a supervisor who gives me the excuse that it's a "system error", yeah sure buddy 🙄. Anyway, it was "canceled" again and I was given a new case number... Guess what? I check my statement again this month and I'm still being charged. Another system error, maybe? Or maybe it's on purpose so they can continue to siphon money from me. 🤔 Who's to say? (btw I was supposed to get a refund for the six extra months, which I haven't seen and I suspect I won't.) Either way, it's sad that they're so hard up for quick cash that they feel the need to scam their customers, I'll never make another purchase from them again. Hope the $80+ bucks they got from me was worth it. (Back charging through my credit company by the way, so this will all definitely be worth it for them 😉.)

BUYER BEWARE, RIPOFF ARTISTS!! Bought a phone here last year. They peddled a protection plan which I relunctantly agreed to (phone was $1200!). They told me I could cancel anytime. I called to cancel the monthy charge after a couple months. They took my info and NEVER cancelled it. To this day, and through calling them multiple times and getting a supervisor to cancel it, after getting a case # and several reasurances that it was cancelled, they are still billing me to this day. How convenient. No one here knows how to do their jobs. They should all be sued and turned into the Feds! I'LL NEVER STEP FOOT IN ANOTHER BEST BUY EVER!