Best Buy Marysville

I am writing to express my extreme disappointment with my recent experience with Best Buy. I spent over $300 on a camera purchase and installation service and arranged my schedule to be available for the delivery and setup appointment. To accommodate this appointment, I was forced to take an entire day off work and use valuable paid time off (PTO). On the day of the scheduled delivery, I received a text message stating that my order would be delivered between 7:00 a.m. and 7:00 p.m. I also received a notification indicating that my order had arrived. Based on these communications, I remained home the entire day waiting for the delivery and installation team. Unfortunately, no one arrived, and I received absolutely no communication regarding a cancellation, delay, or issue with the appointment. After wasting an entire day of PTO and waiting for a service that never occurred, I was informed that I would have to reschedule. To make matters worse, the next available appointment is not until July 7th, requiring me to take additional time off during the work week. As a new Best Buy customer, this experience has been incredibly frustrating and disappointing. The lack of communication, inaccurate delivery notifications, and disregard for my time have left me with little confidence in your company. This was my first purchase and service experience with Best Buy, and based on how this situation has been handled, it will likely be my last. I would appreciate a prompt response regarding this matter, including an explanation of why the appointment was missed without notification and what steps Best Buy intends to take to address the inconvenience and lost time I have experienced.

When I first entered, I was greeted and told where to go to find the item I wanted which was so nice and the staff was so helpful and kind the whole time

He said I was his best friend... that's pretty cool because I hate people

My niece is really into the Pokémon TCG, so she and her parents stopped by this location hoping for a fun experience. Unfortunately, the employee they interacted with was very rude and unpleasant throughout the entire visit. I understand everyone has bad days, but customer service should never involve taking frustrations out on customers — especially children. What upset me most was that a child had to witness and experience that kind of negativity. It was honestly shocking because I’ve always had positive experiences at the Best Buy. I sincerely hope this was an isolated incident and that no other families have to deal with the same experience. Personally, I would recommend making the trip to the Federal Way Best Buy instead, where the employees have always been friendly, welcoming, and helpful