Best Buy Marysville

When into this location to verbally confirm when thw store would be open for the release for the 40th Zelda console and game. Was told they close at 9pm on 11/4 and would reopen at midnight of 11/5. Went to the store at 10:45p. And to my shock there was no line and the store was open. Went inside and was told it started at 9pm which is east coast midnight time and they were sold out of everything except the game by 930. I told him i had taken time to talk to a human being inside the store at customer service days ahead of time and The guy just said "oh well, they gave you the wrong information." We'll no kidding! I know Best Buy got their money from this sold out release so who's gonna care abt us customers relying on the truth of what their employees tell us. But still, very disappointed. Completely incompetent workers.

Marysville WA Best Buy completely botched the midnight Zelda release. Management failed to honor the line order and handed out tickets early inside! I even called the store days before and confirmed - they would hand out tickets for all available consoles in a first-come first-serve basis TO THE LINE! NOT BEFORE! The guy in line behind me got a console because he was given a ticket literally hours and hours in advance of the release inside by " someone at the customer service counter", While I waited in line for hours and was not allowed to purchase one because of the completely unfair distribution

Friendly people but not very helpful young and inexperienced no knowledge

Rude and tried to shame and blame. Upon loading, we were shamed for not having a vehicle they deemed large enough to move our TV home and threatened to void our warranty if not done their way. The way they wanted was lay it completely flat as an option...also deemed wrong according to the box. The box says it would have been just as dangerous to haul flat? FYI. Tv made it home just fine and had support in the center before we deemed it safe. But to shame a family in that way and threaten without being willing to open the box to verify it was perfect to begin with. My mom is 72 years old and they were trying to convince her to ship home and install then threatened voiding warranty when she declined.