Best Buy Marysville

A Warning to Anyone Considering Best Buy Marysville, Washington 28 miles away. Do yourself a favor and think twice before giving Best Buy your money. My recent experience has been an absolute nightmare, and judging by the Better Business Bureau data showing over 12,900 complaints in the past three years, I am far from alone. Here's what happened: On August 15th, I placed pre-order to purchase a Pixel 11 Pro and traded in my Pixel 10 Pro XL at the time of order. They took my trade-in immediately. My new phone pickup date on August 20th, 2026. Like many customers, I knew I had a 14-day return window in case I found a better deal elsewhere, or even if I just decided to keep it, which is usually what I do with Best Buy. Same day, I received an email about a much better promotion from Google Store directly. I thought, "No problem, Best Buy does price matching, right?" Wrong. They don't price match with Google Store. So my only option was to return everything and place my order through Google instead. Before proceeding, I visited my local Best Buy store to confirm this was possible. The staff check with his manager she said yes. So the following Monday, I went back to that same store which is 26 miles one way trip. At first, they told me no. But when I mentioned that another store had said it was possible, a manager stepped in. After checking with someone higher up, they agreed to help. They retrieved my old phone from the back office and took back my original phone along with the gift card I had received with the purchase. They asked if I'd used the gift card, I said no and they verified the balance multiple times. Everything matched. Then they told me it would take one to two hours to process everything in the back office. Here's where it all fell apart: During the return process, another Supervisor asked to scan the gift card information. Instead of typed it in manually, he scanned the gift card and that flagged the gift card as invalid due to a mismatch. Suddenly, that option was gone. Now they told me they'd have to email the back office for help and would get a response in a couple of hours. I drove 26 miles again and returned that same night. The new manager said, "Oh, they work on East Coast time by the time I sent the email, it was too late. We'll hear back tomorrow." Okay, fine. I came back Tuesday morning. Still no answer. He said he'd escalated it. Tuesday evening still nothing. Wednesday, another manager called me and assured me they were already talking to the back office and would have an answer by the end of the day or Thursday at the latest. I didn't receive a follow-up call on Thursday or Friday, so I returned to the store, only to find that both the manager and supervisor were off that day. I've already done six round trips and It has been five full days since I returned my trade-in and gift card. I was still without my new phone, without my old trade-in device, and without my gift card balance. No one can tell me when I'll get it back my trade-in. This isn't just incompetence, it feels like they're holding my property hostage while they "escalate" into a black hole. Saturday I got a call asking me to explain how I knew this and that, they didn't even understand their own promotion and were quizzing me like I worked for them. I was told another lie, that nothing could be done. The new manager claimed it had to go to a higher level, but all my 6 trips were for nothing, with no compensation at all. They returned my gift card and new phone, even though I still had the option to return that phone. I understand mistakes happen. But four days of no answers, conflicting promises, and zero accountability is completely unacceptable. Best Buy needs to get its act together because right now, they're failing their customers on every level. Save yourself the headache. Shop elsewhere.

I have had great products and wonderful service

The employees in there were helpful!

I am writing to express my extreme disappointment with my recent experience with Best Buy. I spent over $300 on a camera purchase and installation service and arranged my schedule to be available for the delivery and setup appointment. To accommodate this appointment, I was forced to take an entire day off work and use valuable paid time off (PTO). On the day of the scheduled delivery, I received a text message stating that my order would be delivered between 7:00 a.m. and 7:00 p.m. I also received a notification indicating that my order had arrived. Based on these communications, I remained home the entire day waiting for the delivery and installation team. Unfortunately, no one arrived, and I received absolutely no communication regarding a cancellation, delay, or issue with the appointment. After wasting an entire day of PTO and waiting for a service that never occurred, I was informed that I would have to reschedule. To make matters worse, the next available appointment is not until July 7th, requiring me to take additional time off during the work week. As a new Best Buy customer, this experience has been incredibly frustrating and disappointing. The lack of communication, inaccurate delivery notifications, and disregard for my time have left me with little confidence in your company. This was my first purchase and service experience with Best Buy, and based on how this situation has been handled, it will likely be my last. I would appreciate a prompt response regarding this matter, including an explanation of why the appointment was missed without notification and what steps Best Buy intends to take to address the inconvenience and lost time I have experienced.