Best Buy has always been good with knowledgeable customer service but this one is one of the better ones. Always helpful even when they might not have the item in stock.
Sell accessories for items they dont sell but dont carry accessories for the actual model that they keep in stock, as well as blatantly lying about shipping estimates, sending me a notice that my package is on track to arrive today when its not even in the state yet. Advertises items to be delivered "by" a certain date yet the item arrives 3 days later. This is becoming very common and its sad that they get away with it
Response from Best Buy
October 08, 2026
Greetings, Tryston,
Thank you for taking time to write a review. We want your shopping experience to be a great one, whether in store or online. We would love an opportunity to offer any help you may need. The best way to reach us is via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google Review, #231801” when reaching out on social media.
Francis W
October 07, 2026
Just i general. I don't like Best Buy.
Absolutely garbage when it comes to customer service. Spent 20 mins on the phone with an employee, was assured the 30th anniversary pokemon cards were in stock. Go to the store, employee named Ben with the neckbeard and Geeksquad shirt swore up and down they 'dont take calls at the store level'. Not only was he completely rude, but also massively unprofessional. Avoid this lying sack of crap store
Response from Best Buy
October 04, 2026
Hello there!
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience getting information over the phone. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #230430" for reference. You can find us here:
Twitter(X):
https://bby.me/ljGoLC
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https://bby.me/GLuwkp
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