Zero stars! Bought a new refrigerator, the previous one lasted only 3 years, just out of warranty… the interior light system failed and could not be fixed. The new one, $2800 LG/french 4 drawer refrigerator was delivered yesterday morning, we put in all our refrigerator groceries, were told it would take a few hours to get cooled down and 6, 8, 10 hours later….. Not working at all, not cool at all! Thank goodness we have a second freezer in garage…. We didn’t use the freezer as we were told that could be longer to chill.
The brand new refrigerator is defective and you can’t reach anyone to help! No one to help when we called last night… this morning, offered $300 food spoilage form to fill out and we must have $600-800 of food that is now bad? The replacement unit is a week out…. If we wanted to see if it could be repaired? First apt was in 9 days? You can’t speak to anyone at the store and you get a run around from people who can’t assist? The worst!
Impossible to contact the store. The phone menu will do anything it can to prevent you from talking to someone who works there.
Response from Best Buy
January 16, 2026
Hello, Alex,
Thank you for leaving us a review. It saddens us to hear that your recent experiences have not been a positive one, especially when needing support over the phone. We appreciate your feedback, and would like to offer additional assistance. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
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Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #105590" when reaching out on social.
I buy a lot of electronics from Best Buy. And I can say unequivocally that Lyric is the most approachable, friendly Best Buy associate I have ever encountered. I am extremely pleased with how knowledgeable he was and how he conveyed it. I have had some bad experiences here with lack of customer service. Today was not one of them.
Michael S
January 12, 2026
Friendly and knowledgeable staff helped me with my electronic component needs.