darian b
February 13, 2026
Very helpful the gentleman yesterday guided me on fixing my pc and it playes the game i want it to play thank you geek squad
Received a nice coupon for a windows 11 computer up grade in a email.why not i thought..
Big mistake. .went in basically no one helped. Ask one person for a price that wasn't marked, no help what so ever.no follow up. 3 people walked by, no one engaged. 20 feet away there are 7 people standing in a circle. Not one ask if we needed help. We kept walking, 3 walked by, one asked " how is you day going?" I said terrible, they kept walking.
It wasn't like we were just wandering the store. My son was scanning QR codes
Over 12 workers,
so here come the "were sorry to here that " comment reply. BUT NOTHING WILL CHANGE.
Vergenia R
January 26, 2026
I had an absolutely terrible return experience at this Best Buy, largely due to a manager or team lead named Mongoose. From the moment he got involved, he was rude, crass, and completely unprofessional. He made faces while I was explaining the issue, walked away mid interaction, and was very clearly making comments to coworkers about me afterward. It was uncomfortable and disrespectful.
Customer centric is definitely not in this guy’s vocabulary. A return should be straightforward, not something that makes you feel talked down to or mocked. Experiences like this are exactly why these stores feel like ghost towns nowadays. If leadership behaves this way, it’s no surprise customers choose to shop elsewhere.