Best Buy Puyallup

I had an absolutely terrible return experience at this Best Buy, largely due to a manager or team lead named Mongoose. From the moment he got involved, he was rude, crass, and completely unprofessional. He made faces while I was explaining the issue, walked away mid interaction, and was very clearly making comments to coworkers about me afterward. It was uncomfortable and disrespectful. Customer centric is definitely not in this guy’s vocabulary. A return should be straightforward, not something that makes you feel talked down to or mocked. Experiences like this are exactly why these stores feel like ghost towns nowadays. If leadership behaves this way, it’s no surprise customers choose to shop elsewhere.

Great gaming supplies

Zero stars! Bought a new refrigerator, the previous one lasted only 3 years, just out of warranty… the interior light system failed and could not be fixed. The new one, $2800 LG/french 4 drawer refrigerator was delivered yesterday morning, we put in all our refrigerator groceries, were told it would take a few hours to get cooled down and 6, 8, 10 hours later….. Not working at all, not cool at all! Thank goodness we have a second freezer in garage…. We didn’t use the freezer as we were told that could be longer to chill. The brand new refrigerator is defective and you can’t reach anyone to help! No one to help when we called last night… this morning, offered $300 food spoilage form to fill out and we must have $600-800 of food that is now bad? The replacement unit is a week out…. If we wanted to see if it could be repaired? First apt was in 9 days? You can’t speak to anyone at the store and you get a run around from people who can’t assist? The worst!

Impossible to contact the store. The phone menu will do anything it can to prevent you from talking to someone who works there.