Super quick online pick up
Kaitlyn B
October 20, 2026
Editing to add that their phone system immediately launches into an AI generated menu. Garbage.
Some employees can be helpful. Unfortunately, some recommend terrible product that costs an arm and a leg and breaks within a month. 14 day return policy means it's impossible to get anything fixed. Will be the last time I shop here.
Response from Best Buy
October 20, 2026
Hi, Kaitlyn,
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience getting assistance with your recent purchase. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #240974" for reference. You can find us here:
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https://bby.me/Eo1U8d
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https://bby.me/rWVAyR
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Best Buy has always been good with knowledgeable customer service but this one is one of the better ones. Always helpful even when they might not have the item in stock.
Sell accessories for items they dont sell but dont carry accessories for the actual model that they keep in stock, as well as blatantly lying about shipping estimates, sending me a notice that my package is on track to arrive today when its not even in the state yet. Advertises items to be delivered "by" a certain date yet the item arrives 3 days later. This is becoming very common and its sad that they get away with it
Response from Best Buy
October 08, 2026
Greetings, Tryston,
Thank you for taking time to write a review. We want your shopping experience to be a great one, whether in store or online. We would love an opportunity to offer any help you may need. The best way to reach us is via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google Review, #231801” when reaching out on social media.