Best Buy Northgate

I can't thank Ethan at Northgate enough for his help with my refrigerator disaster. He patiently helped me re-measure the dimensions of my space, existing refer, and anticipated purchase. I am confident that this time the appliance will fit! A live sales person who knows the products is invaluable. Thanks again, Ethan!

I went into the Northgate location to purchase a new oven with delivery. When Best Buy delivered today, they delivered an open box, floor model with significant damages instead of the new in box that I paid for. The first customer service employee Ike was very helpful and professional. He tried to help me figure out next steps of what to do. When the manager Reina got involved, she was very rude to me and unprofessional. Reina did not resolve my issue and now I still have the damaged oven and have to call a different number to get customer service help. Reina was so rude to me that I will not be shopping from this location ever again.

I was so impressed by Hammad and all other personal who were ready to assist me today. I finally bought what i wanted and budgeted for.

After years of being a loyal Best Buy customer, yesterday’s experience was enough for me to never shop there again. At Bellevue Best Buy, an employee actually measured my SUV and assured me a 70-inch Sony TV would fit lying down. They didn’t have it there, so after purchasing the TV and warranty, I drove 30 minutes to Northgate with my 66-year-old mother, who has a disability, to pick it up. When we arrived, we were suddenly told employees would only help load the TV if it remained standing upright. Otherwise, we had to load it ourselves. So my disabled mother and I struggled with this huge 70-inch TV while a young employee literally stood there watching us because “policy” said he couldn’t help. We both hurt ourselves trying. After about 30 minutes, we finally got it inside, only to discover the door wouldn’t close. I canceled everything and got my money back. Then I went to Costco. What a completely different experience. I found a BETTER TV for significantly less money, even with a 5-year warranty, and the customer service was night and day. Employees were friendly, compassionate, happy to help, and actually made you feel like they wanted your business. It made me realize that price isn’t everything. How you treat people matters. Best Buy, if your policies and training result in employees standing there watching a disabled 66-year-old woman struggle with a 70-inch television rather than finding a safe way to help, something is seriously wrong. Costco earned my loyalty all over again. Better price, better warranty, and most importantly, better people and better service. I won’t make the mistake of choosing Best Buy over Costco again!