This Bestbuy store has the worst customer service staff. Come to buy a phone, no one was in the phone area. Asked a guy, he said wait he would let someone know. Waited, no one came. Went further to ask another guy. He said he would let someone know (again). Came back to phone area, waited, no one came. There were other staffs was walking pass me and around but no one seemed to care. Finally gave up. Waste 30 mins of my life in this bestbuy shop. Never go back or shop anything here ever again.
Response from Best Buy
January 27, 2025
Hello, Phu.
Thank you for taking the time to share this review with us, although we hate to hear it is due to a negative in-store experience and not receiving the assistance needed while visiting our location. We can understand your feelings here and would like to ensure your feedback is formally documented within our Corporate system for internal review.
Please feel free to send a private message to one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and one of our agents will be glad to assist. Please also include Google Review number 64733934.
Best,
^Allison
GeekSquad went above and beyond, thank you!
This store has poor customer service and they asked me to leave the store for no apparent reason.
Response from Best Buy
January 22, 2025
Hello, Rao,
Thanks for reaching out and providing your feedback. Being asked to leave a store is a big concern, so I can understand your disappointment. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media and work with a "Live Representative". You can find us on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). Please private message or DM us with your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review, 64718702.
Kind regards,
^Aaron
I couldn't find help in the isles, the music blasting from various areas became a cacophony of county so bad I felt stupider for having heard it overlapping 90s rejects and adult contemporary. It literally made me frustrated and angrier than I was when I went in.
(Update: they responded with "contact us about this on any META or X account. .. no thanks.. I'm not on fascist platforms.)
Response from Best Buy
January 22, 2025
Hi, Gage,
Our team would be happy to document this occurrence and look into this further. Please know that this is not the experience that we want for our customers. Please reach out to a live representative by sending a private message or DM that includes your full name, phone number, email and the location in question using one of our official social media platforms: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy). When reaching out, be sure to mention Google Review 64718675.
Sincerely,
^Tina