This store has repeatedly screwed up or otherwise made store pickups frustrating hassles, successfully turning Best Buy from my first choice to my option of last resort.
Response from Best Buy
August 15, 2025
Good Morning, Suletta.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it. Please reach out to us on our Social Media pages, so one of our specialist can document your experience. Please be sure to add "Google Review:#29467" for reference. You can find us here:
Twitter(X):
https://bby.me/eea36k
Facebook:
https://bby.me/m3kjdq
Instagram:
https://bby.me/vcdoey
Kind Regards,
^Trey
Do not buy from Best Buy! They don't ship products on time and they refuse to refund your money! They lied to me via their chat. I have neither the product nor my money.
Response from Best Buy
August 14, 2025
Hi, Pablo,
Thank you for your feedback. I understand how challenging it is when we don't receive the level of service expected, and communication isn't as efficient as it should be. This is certainly not the experience we'd want for any of our customers.
To formally document your feedback and share any additional questions or concerns you may have, feel free to reach out to us on Facebook (https://bby.me/knz5zc), Instagram (https://bby.me/367m7l), or Twitter/X (https://bby.me/dqawyj). Be sure to mention your Google review 29320.
Kind regards,
^Pre
Brantley M
August 14, 2025
The customer service is decent other than every time I've gone to either make a purchase or pickup, there is usually one cashier and I wait as the second person in line for 5-10min
Response from Best Buy
August 14, 2025
Hello,
Thanks for sharing your feedback with us. When you know what you're wanting to buy or just picking up an order, I get wanting to have it be a quick transaction, and having to wait awhile, isn't ideal.
I'd be happy to have our corporate team review this with you. Please send a private message on one of our social media platforms, Facebook (https://bby.me/03j7sq), Twitter/X (https://bby.me/gpl654), or Instagram (https://bby.me/2c6qxn), and refer to your "Google review #29280".
Sincerely,
^ Melissa
Oklahoma F
August 09, 2025
Bought headphones in-store with a protection plan to avoid shipping emissions. At checkout, the associate decided to inform me that the protection plan doesn’t cover dunking the headphones in a bathtub of blood. ummm what?… I paid and left as fast as I could. Next time, I’m ordering online. What a weird and creepy interaction…
Response from Best Buy
August 10, 2025
Hello, Oklahoma,
Thank you for reaching out to us here on Google and sharing your experience. We understand how important excellent customer service can be, and we would like to take a closer look into this with you to document any feedback you may have. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 27040.
Facebook (https://bby.me/pi2x40)
Twitter/X (https://bby.me/u2wtls)
Instagram (https://bby.me/gp5q7r)
We look forward to assisting you there.
Regards,
^ Brandon