Best Buy Northgate

I went in for an A/C I was greeted at the door and told someone would help me carry the A/C to the front of the store since they said it was heavy and all the way in the back. I waited for 5 minutes…the store was slow and I saw many employees just standing around. I got tired of waiting and had to drag it myself while I had at least 7 employees just watch me. I will never come back here.

Compre mi tv y hasta ahora todo bien.

TLDR: Installation does not mean proper installation. Bought a brand-new refrigerator from Best Buy that included installation. The installers connected the water line straight out of the back of the fridge instead of using a 90° fitting, leaving the water line protruding so far that the refrigerator couldn't be pushed all the way against the wall. When I contacted Best Buy, I expected them to simply correct the installation. Instead, I was told they would not return because adding a standard 90° adapter would be a "liability." Their solution was essentially that I should buy the part myself and fix the installation that I paid them to do. The installation itself was free as part of the promotion, but that doesn't excuse doing the job incorrectly and then refusing to correct it. The attached photo shows exactly how they left it. I bought a counter depth fridge to specifically fit in the space and now I'm left with one that sticks out about 8in. I expected much better service from a company like Best Buy. If you pay for installation—or receive it as part of your purchase—you should reasonably expect the appliance to be installed correctly.

Leadership staff was extremely rude and unhelpful. Told me they were "unwilling" to help me print a receipt out because they would "have to scroll down with the mouse to find the transaction" and that he "wouldn't have time to finish all his other work", which as far as I could tell was sitting on his phone and talking to the other two members of leadership (who wouldn't even look at me or acknowledge me when I asked for their help) in the back of the store as far away from any customer as possible. I've worked retail my entire life and never heard of a shift leader too lazy to log into the POS log and type in the date, register, and amount of a purchase. It takes less than a minute.