Best Buy Northgate

Waited in line to buy in the morning I was 7th in line. I was told "there are no more" and yet the 10th person in line was able to buy and checkout. Employee hiding inventory and selling it to people they know. Manager just ignored the issue, didn't say anything.

Always very helpful.

I came to Best Buy feeling extremely frustrated after being locked out of my computer for days because I had forgotten my PIN. I couldn’t use my laptop at all, and it was really affecting my ability to move forward with things I needed to do, including starting a job search. Michael, an AMD representative, went above and beyond to help me. He was incredibly patient, calm, and genuinely empathetic. From the very first moment, I felt that he truly cared about making sure I left satisfied and that my problem was fully resolved. He took the time to explain everything clearly, didn’t rush me for a second, and made what felt like an overwhelming situation much easier to handle. Thanks to him, I was finally able to regain access to my computer. This might seem like a small thing to some, but for me it made a huge difference. Michael truly made my day, and I’m incredibly grateful for his outstanding service. Both AMD and Best Buy are very lucky to have him. He is a true asset, and I hope they know how special he is. Thank you, Michael!

This Best Buy is strange. One star off for this HORRIBLE location. Non working escalators, rust leaking stairs, dirty elevators all wrapped in one of the most poorly designed parking garages I have ever experienced. One star off for poor customer service. Two stars off for misguided and poorly designed check out process. Then, when you arrive at BB basement location you enter a moderately stocked cavern. After you are greeted at the door you are on your own. Check out process is slow. Employees are friendly once you engage but it’s the kind of place where I feel employees are trying not to make eye contact. I hate saying this but this place needs self check out. If you get in line behind someone with a return or buying something large - you a so going to wait…..and wait. I will not shop here again. I recommend home shopping and delivery.