Best Buy Northgate

Bait-and-switch pricing. Three confirmed orders, three cancellations, three price increases. I ordered a monitor at $1,349. Received email confirmation. Best Buy cancelled, claiming “fraud.” No explanation, no opportunity to verify. After cancellation, the price jumped to $1,499. I reordered—this time with a customer service rep on the phone who confirmed my order. Received confirmation. Cancelled again. Price then jumped to $1,819. Ordered again, confirmed again, cancelled again. Total price increase: $470 (35%). Every cancellation was followed by an immediate price hike. A human representative directly confirmed one of these orders, so this wasn’t just an automated system glitch. I have confirmation emails, cancellation notices, and records of my customer service interactions. I’ve filed complaints with the BBB and state Attorney General. If your order gets cancelled for “fraud” and the price conveniently increases afterward, you’re not alone.

Nothing really significant about this place

We went to Best Buy on Saturday hoping to price-match a washer and dryer set, and Jacob and Armin went above and beyond to help us. Although the dryer wasn’t in stock at any WA location, they took the time to think through options with us and suggested we check the Auburn Outlet as there were a few open box. What I really appreciated was how intentional they were about helping us come up with a plan rather than rushing us, and they were also thoughtful in pointing out alternative options to consider. Overall, a very positive and helpful experience.

Trade in program is a scam, so is their membership program and credit card. It starts off feeling like a good deal then they rip you off, steal your trade in, and charge you interest even though you paid your balance on time in full. They are very friendly while trying to sell you something but trying to resolve issues customer service lie to you and be rude. The instore employees are the only good thing about I say about this company.