Best Buy Northgate

The staff was very friendly and was open to give advice, sadly, this advice was wrong since the cable I bought is one directional and does not work in my setup. Also, the "open box" price was higher than the regular one. Sadly, this was a two hours travel waste of time. Thanks anyways.

Went to Geek Squad for help with my gaming PC - Paul was awesome! He explained how he diagnosed and fixed part of it, and he had the PC running without issue all night and through the day until I came back to test it. Issue may have been with the motherboard, which is difficult to diagnose with the tools he has, but we were able to narrow down the possible causes of the repeated crashing. He then helped me look through options for the parts of my PC that would need to be replaced in order for it to keep running! No pressure to buy things, he was very knowledgeable and his expertise was evident. Thank you so much!

As a regular BBY customer and former employee, this location falls far below the bar. The employees are far and few between, which is likely to the fault of no one in the building, but still must be noted. I was in the store for well over twenty minutes without interacting with any employee on the floor, until I eventually moved on to do my own research for my question. I spoke to a customer service employee before I left and they said this is the new normal and the employees they do have on the floor are not even able to be specialized to specific sections. Additionally when returning a product within return policy (within the holiday return policy and well within my extended return policy) the employee gave me significant friction while quoting a BBY policy that does not and has never existed. I was only able to return my item after appealing to this employee's ego and telling him that it must be me who is misremembering policy for the company I worked multiple years for. The GM of the store stood behind the decisions of the employee, which I am all for but should be a privilege reserved for competent employees. I'm fine with stores having their own individual policies as they are allowed to do, but don't lie in my face and quote company-wide BBY policies that don't exist. Fortunately for me being based out of Seattle, there are multiple other Best Buys to purchase from.

Bought a Samsung Frame TV that was open box but had the geek squad seal of approval on it. Spent an hour setting it up only to find out the screen was busted. They refused to return it and I'm out the total cost with zero conpensation. Dont shop here and give them your money. Any other big box store would have made the return. I will never shop here again because of how they handled this.