Forget about calling the store. The AI will not let you speak to anyone on site, forces you into a category and then reroutes you to an India call center. I am sad to do this but this is deal changer for me to work or buy anything from BestBuy. I just wanted to see if they could fix my Samsung phone screen but AI doesn't know how to route this.
I ordered online and picked things an hour later. Staff were very accommodating.
Very rude experience. I rarely comment. But if you need something, they’ll act very dismissive, and will say “I’ll send you someone”, and twenty minutes passed, and still no one comes.
It’s been like this for 4 years
Response from Best Buy
February 25, 2026
Hello, Sam,
We are sorry to hear about your experience with rude representatives in our Seattle, WA Best Buy Store. We would like to chat with you to get more information about your experience on any of our social media profiles below. Please provide Review # 121740 when reaching out for support.
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