Best Buy Northgate

After years of being a loyal Best Buy customer, yesterday’s experience was enough for me to never shop there again. At Bellevue Best Buy, an employee actually measured my SUV and assured me a 70-inch Sony TV would fit lying down. They didn’t have it there, so after purchasing the TV and warranty, I drove 30 minutes to Northgate with my 66-year-old mother, who has a disability, to pick it up. When we arrived, we were suddenly told employees would only help load the TV if it remained standing upright. Otherwise, we had to load it ourselves. So my disabled mother and I struggled with this huge 70-inch TV while a young employee literally stood there watching us because “policy” said he couldn’t help. We both hurt ourselves trying. After about 30 minutes, we finally got it inside, only to discover the door wouldn’t close. I canceled everything and got my money back. Then I went to Costco. What a completely different experience. I found a BETTER TV for significantly less money, even with a 5-year warranty, and the customer service was night and day. Employees were friendly, compassionate, happy to help, and actually made you feel like they wanted your business. It made me realize that price isn’t everything. How you treat people matters. Best Buy, if your policies and training result in employees standing there watching a disabled 66-year-old woman struggle with a 70-inch television rather than finding a safe way to help, something is seriously wrong. Costco earned my loyalty all over again. Better price, better warranty, and most importantly, better people and better service. I won’t make the mistake of choosing Best Buy over Costco again!

I went in for an A/C I was greeted at the door and told someone would help me carry the A/C to the front of the store since they said it was heavy and all the way in the back. I waited for 5 minutes…the store was slow and I saw many employees just standing around. I got tired of waiting and had to drag it myself while I had at least 7 employees just watch me. I will never come back here.

Compre mi tv y hasta ahora todo bien.

TLDR: Installation does not mean proper installation. Bought a brand-new refrigerator from Best Buy that included installation. The installers connected the water line straight out of the back of the fridge instead of using a 90° fitting, leaving the water line protruding so far that the refrigerator couldn't be pushed all the way against the wall. When I contacted Best Buy, I expected them to simply correct the installation. Instead, I was told they would not return because adding a standard 90° adapter would be a "liability." Their solution was essentially that I should buy the part myself and fix the installation that I paid them to do. The installation itself was free as part of the promotion, but that doesn't excuse doing the job incorrectly and then refusing to correct it. The attached photo shows exactly how they left it. I bought a counter depth fridge to specifically fit in the space and now I'm left with one that sticks out about 8in. I expected much better service from a company like Best Buy. If you pay for installation—or receive it as part of your purchase—you should reasonably expect the appliance to be installed correctly.