Best Buy Northgate

We had preordered a TV. Was easy to pick up. Took 2 minutes.

Nice staff, but unfortunately extremely incompetent and awful customer experience. Went in to pick up an open box TV I purchased online, and asked if I could see it before they prepared it to see potential issues. They said yes, I wait 15 minutes, then they bring it out fully double wrapped anyway. I ask if they can unwrap it so that I can see it first. They say sure, I wait another 10 minutes. The rep comes back and says his manager told him that they actually can’t unwrap it and to do it at home. I ask to speak to him in that case, wait another 10 minutes. Manager comes out and says there was a miscommunication, in fact they CAN unwrap it. I go to the warehouse side, wait another 10+ minutes, and then a rep begins to unwrap it. Once unwrapped, it’s revealed that there is no stand, remote, or cables. This of course was not listed online, nor did I have success contacting the store in advance to check. I go to the counter to cancel my order — another 10 minute ordeal that requires multiple employees. Such a simple check that ended up taking 7 employees and over 3 hours (including my drive). Could have been so easily avoided by providing a way for customers to contact in advance.

Waited 15 minutes to get an answer to something. I like the store, but they cant keep a customer waiting for that long.

Probably the worst customer service I've ever experienced at a best buy. The website return window clearly showed that my return window is open with a valid barcode. Yet the store manager just kept lying and claiming that the return window closed and they can't do anything, except a store credit. Making up false statements just to avoid returning my money and somehow blaming me for it is just outrageous.