Frequently Asked Questions About Best Buy Northgate
How do I check product availability at the Northgate Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Northgate Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Northgate stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Northgate Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.8(3188 reviews)
Amanda L
January 19, 2026
1 out of 5
I don’t leave reviews but the associate literally tricked me into trying to sign up for the Best Buy credit card (they don’t make commission but to my knowledge they are very pressured to get people to sign up). Usually associates ask if you’d like to sign up for the credit card but she just said “let me save you money” and implied it was a discount of some kind. Because I was purchasing insurance I thought they needed my social security number, but no- I only realized once she said “you can cancel it right after” but I had already entered my number. I told her I didn’t want to do it and she just kind of waved me off and then got on the phone and said some guy said they couldn’t do it. I wasn’t going to leave a review because I thought that was the end of it but I looked at my credit score and saw a hard inquiry. Don’t ever let them talk you into putting your social in unless you actually want the credit card.
Caleb T
January 16, 2026
5 out of 5
Great customer service, got immediate help from Peyton and although they didn’t have it I ordered it online and was done.
byung c
January 15, 2026
1 out of 5
Waited in line to buy in the morning I was 7th in line. I was told "there are no more" and yet the 10th person in line was able to buy and checkout. Employee hiding inventory and selling it to people they know. Manager just ignored the issue, didn't say anything.