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GEEK SQUAD

Best Buy Northgate

3.8
(3015 reviews)
330 NE Northgate Way
Seattle, WA 98125
(206) 306-7663
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Recent Reviews

3.8
(3015 reviews)
Steven K
March 30, 2025
5 out of 5
Excellent service here! Thank you Paul! ....for solving device connection issue, Geek Squad here knows their stuff! Thanks Kristian for help with Moto G Power phone. Thank you Best Buy Northgate!
JIarui Y
March 29, 2025
5 out of 5
I would like to personally thank Justin and Nick from Geek Squad at this Best Buy location for setting up my front and rear dashcam in a professional and smooth manner. I highly recommend their service to anyone in need of Geek Squad assistance.
Johnny C
March 27, 2025
1 out of 5
Went to bestbuy thinking I hadn't shopped here in awhile and I had a gift card. Saw some JBL bluetooth earbuds that was on sale for $34.99 and it caught my interest for it's bass emphasis and mind you all the boxes where in this shelf. Came out to over $100.00 and after explaining they were all and only on that shelf he said sorry it was all placed wrong there and went straight into their $50 membership pitch without a care. I walked upstairs to Target and bought headphones there lol.
Response from Best Buy
March 27, 2025
Hello, Johnny, Thank you for leaving us a review. As a consumer myself, I understand the importance of ensuring that products are positioned accurately and priced appropriately. We appreciate your feedback, and would like to formally document your interaction in our corporate system. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms: Facebook (http://facebook.com/BestBuy) Twitter/X (http://twitter.com/BestBuySupport) Instagram (http://instagram.com/BestBuy) Kindly mention the phrase "Google Review, Convo #64976496" when reaching out via social media. Thank you, ^Ruby
Kenny P
March 23, 2025
1 out of 5
DO NOT TRUST THIS LOCATION WITH PRE-ORDER BONUSES I pre-ordered Xenoblade Chronicles X for the Switch, which was supposed to come with a Best Buy exclusive pre-order bonus. However, when I got there to pick it up, the general manager said even though I pre-ordered it, he had no obligation to give me one since it doesn't show up as an item listing on my order. Instead of troubleshooting the issue, he told me "You can look at it with your own eyes, look." and pointed at the computer screen. Of course I know what it means, but not providing any amount of support and being disrespectful was far from helpful. I will no longer be purchasing from this location due to the team's mismanagement.
Response from Best Buy
March 23, 2025
Hi Kenny, Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that you didn't receive the pre-order bonus that was supposed to be included with your order, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist. We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64960803. Thanks, ^Caleb

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