Best Buy Northgate

Extremely dissatisfied/ disappointed! Placed an online order 08/12/26 for 2 TV's (1) 85" (1) 55", scheduled for delivery 08/28/26. Received an email every other day confirming our upcoming appointment listing the 2 TV's on order. Day of delivery, window of time given 11a-3p. Received call from delivery driver stating 85" TV did not make it on the truck, we can only expect 55" TV - 1/2 our order. Called the help line, after 30 minutes on the phone and a transfer to anther department, they shared it is an availability issue on their end. Not one single email, call or notification there is an issue with our order. They can not reschedule for another 24-48 hours. As the already frustrated customer, I would need to keep calling back to reschedule. Asked for someone to call me, absolutely refused, claimed it is not their process and there is not a single person in the company that can do anything else, their computer system would not allow any further service of any kind. Best Buy made the error, yet it is on the customer to resolve. Our construction company will never give Best Buy any business in the future and certainly not me personally.

I can't thank Ethan at Northgate enough for his help with my refrigerator disaster. He patiently helped me re-measure the dimensions of my space, existing refer, and anticipated purchase. I am confident that this time the appliance will fit! A live sales person who knows the products is invaluable. Thanks again, Ethan!

I went into the Northgate location to purchase a new oven with delivery. When Best Buy delivered today, they delivered an open box, floor model with significant damages instead of the new in box that I paid for. The first customer service employee Ike was very helpful and professional. He tried to help me figure out next steps of what to do. When the manager Reina got involved, she was very rude to me and unprofessional. Reina did not resolve my issue and now I still have the damaged oven and have to call a different number to get customer service help. Reina was so rude to me that I will not be shopping from this location ever again.

I was so impressed by Hammad and all other personal who were ready to assist me today. I finally bought what i wanted and budgeted for.