Sold us an open box tv, told us not to worry, opened it, parts were missing, so we had to return it.
They don’t carry calculators? Or basically anything worth physically going to the store for.
This location proves how brick & mortar stores are dead, truly pathetic.
The employees were nice, but I didn't realize bestbuy was selling 3rd party items on their website, resulting in a convoluted returns process. I was pointed to an AI 800 number that pointed me to the store and vice versa. The app also pointed me to the store or the number. I found an email address in my paypal receipt so I sent a message there hoping someone helps me get a refund for this defective projector they sent me.
Response from Best Buy
April 21, 2026
Hi Rosa,
Thanks for your review. Our site does now offer products from third party. We can understand your confusion when you placed the order. We would be more than happy to assist you if you still need it. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/jamLGp)
- Twitter/X (https://bby.me/NT37QA)
- Instagram (https://bby.me/p2I69l)
When reaching out, please reference your Google Review 144504.
I bought a Rog Hall keyboard and used it for several months. But the ESC key broke. They asked me to find a place outside to have it repaired.
Response from Best Buy
April 18, 2026
Hello, TSG,
Thank you for taking the time to reach out to us here to share your experience. We understand how important a keyboard can be, and we would like to take a look into this to document any feedback you may have. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 142805.
Facebook (https://bby.me/PFWaGX)
Twitter/X (https://bby.me/xfUpBS)
Instagram (https://bby.me/JQcjHN)
We look forward to assisting you there.