Best Buy Northgate

If you have a PS5 that you did not buy from Best Buy, Geek Squad cannot repair it. Hopefully this will save someone time down the line. I know this is not specific to this Best Buy it's just a frustrating experience to get a hold of anyone. They use AI to "better" help you during a call, the AI was confused, it redirected me to a person, waited for about 10 minutes, got sent to sales, I told sales I wanted Geek Squad, redirected and waited another few minutes. When they picked up, they put me on hold again to check the notes from my previous interaction even though my previous interaction was just trying to get redirected to the right department. They had a hard time understanding what a "disk drive" was. I had to keep reiterating that I'm not talking about a game I previously bought there and that I did not buy the PS5 from there, I just wanted to know if they do repairs for consoles not purchased there. While waiting, I checked online for answers, they were mixed. I checked bestbuy.com and it suggested to make an appointment to go in person. With each question I was put on short holds so they can check for me. For in the end for them to tell me they cannot.

Large store and good selection of products. It is in an odd location as it seems to be part of the parking garage and has other retail places built on top of it. So parking and navigating to the and around the location can be confusing that 1st time. Staff was great at helping me find what I was looking for and was even helpful in saving me money by talking me down from a product. I know, strange to be talked down to a less expensive model.

Sold us an open box tv, told us not to worry, opened it, parts were missing, so we had to return it.

They don’t carry calculators? Or basically anything worth physically going to the store for. This location proves how brick & mortar stores are dead, truly pathetic.