Their laptop department will oversell you and pressure you to get the Best Buy credit card claiming it’s free and will expire if you don’t use it-no consequences. Except that it’s $120 a year if you don’t cancel it. Already an expensive purchase and will take more of your money if you fall for the credit card plot.
Absolutely the worst service, will never, ever, buy anything again from Best Buy. We bought a washer/dryer set and paid for installation. After a week, crew showed up and said they couldn't install a side vent and we would need to reschedule. 10 days later, another crew showed up and said they were not qualified to install a side vent, nobody noted this in the order, we'd need to reschedule again. I called customer support and they said we'd need to wait another week AND pay extra for another visit. They refused to admit they had made a mistake or find an earlier time to finish the work. Zero consideration or ownership of terrible service.
This is my favorite Best Buy store! Super friendly and helpful staff, the story is clean and organizes.