Best Buy Northgate

Geek squad scammed my mother who was having network connectivity issues on her laptop. The employee gave an unconventional fix that required lots of effort every single time she starts her computer. I was able to fix her issue so she doesn’t have to do this by simply installing intel’s driver update software and updating her network driver, I just wish she would have told me about it before going to geek squad. I highly recommend either doing your own research before you bring you’re devices to geek squad or just going to a different place altogether

Refused to help me load my new tv into my car claiming that it wouldn’t fit, while it did in fact fit

This is the worst store I’ve ever had the displeasure of dealing with, and after this experience I will never be shopping with Best Buy again. Placed an order. Went to pick it up at the time they told me to, they hadn’t filled it yet and refused to give it to me (it was one singular item which they had in stock). The old man they have working the front register is extremely rude and unhelpful, by the way. Inconvenient, but whatever, figured if I had to wait one more day then I could. It’s now been 4 days. They never filled my order. They currently have the item in stock according to their website. An hour ago, support told me to call the stores direct phone number so they could fill the order. Called. No one answered. Immediately after they ignored my call, I get an email saying they’ve cancelled my order without any further explanation. Don’t waste your time here. I certainly won’t again. This is a ridiculous amount of stress and headache only to not even receive my order at the end of it all. Go support Starforge, or iBuyPower instead. Honestly even Amazon is better than these bozos.

Best buy is always best in class. If you are looking for refurbished or open box, please plan well, visit the online portal for the item you are looking on that same store. That way you can get your item picked in minutes only.