Cheryl H
December 02, 2024
They were super busy but super helpful.
The sales person opened the product for us to make sure it was the right charger. Then accidentally left all the adapters out of the box -on his counter. I’ve called for 3 days and Best Buy will not allow phone calls to store, only to call centers. They say there is no way to call the store! The 1-2 times they tried to transfer call to Geek squad at store, they hung up/ disconnected call without answering!! This is terrible customer service. I live an hour away, now I will have to drive there to get the parts they left out of package!
Response from Best Buy
November 30, 2024
Hi there, Kris,
Thank you for taking the time to write a review. We know it's frustrating when all the parts of your product aren't present. We would like to see what options are available for you. Please send a private message on social media with your name, phone number, and email. Please mention Google Review 64494689 in your message. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Warm Regards,
^Meghan
Matthew M
November 29, 2024
Always a good experience. Helpful staff.
It's the only electronics type of store in town. When I need help, it's difficult to find someone. At least in the PC area. 4/5 stars for this.
5/5 stars to Rory. I bought an open box car stereo from the store, but a reverse camera from somewhere else. I had issues with installation and he gave me tips on where to troubleshoot. Everything is working great and open box option saved me a $100.