Best Buy Silverdale

My issue is with the unprofessional geek squad staff who came to install my TV, made a mess of my driveway, tracked mud all through my house, attitude about taking sound bar off old TV, never hauled away my old TV event hough I paid $50 extra dollars for them to do so. Then trying to get it resolved when calling the store with uses a new AI system that is impossible to not get sent to the call center in another country. Im so frustrated!

First time walking in with the item pulled up on my phone showing it was in the store, gentleman at the front assured me they didn’t carry the item. In fact convinced me it’s not even worth walking around to try to find it. I go in later in the day and a new guy at the front knew exactly what stand it was on and where it was at. I think it’s just a matter of training and time on the job.

I found an appliance there that was a display without the box but it was 40% off and I just couldn't pass it up. The store is chronically understaffed.

I wanted a remote start for my vehicle. I dealt with R*** at the mobile installation center. I had four separate appointments over the span of two months and each time the technician cancelled and said either he didn’t have the right equipment/ the products he checked out for my vehicle weren’t compatible. The first time I understood because he said he had an employee quit and left him short handed. Not sure why tech did not bother to double check his inventory and make sure he is ready for every appointment properly. By the fourth time I was done dealing with this. Complete waste of my time. The tech gave me excuse after excuse, instead of results. May this level of gross incompetence never find me again.