Best Buy Silverdale

Talked to an "ai assistant" that wouldnt put me threw to a person. Then sat on hold for 20 minutes. Gave up.

The team Did a great job however I wish you guys would have a membership that had all the benefits of your $179 membership merged with a $29 membership and create a new single membership of $60 like at Costco

Huge thank you to Ryan Singleton and John Allen at the Geek Squad counter inside the Silverdale Best Buy. They replaced my screen protector for me, and during the conversation I mentioned that I had recently damaged my iPhone charging port after making the mistake of using a metal tack to clean it out. I wasn’t even asking them to fix it, but they offered to take a quick look anyway. Within literally a couple of minutes, they carefully checked the port, cleaned it out properly, and completely fixed the additional issue for free. That level of proactive customer service is rare these days. They could have easily brushed it off or tried to upsell Meir charge me extra, but instead they simply helped because they genuinely cared. It completely changed my day and honestly reinforced why Geek Squad and Best Buy continue to stand out compared to ordering electronics online. Professional, knowledgeable, efficient, and genuinely kind service. I’ll absolutely continue being a customer after this experience.

I had an excellent experience today at the Silverdale Best Buy location in Washington. Gavin went above and beyond helping me figure out how to replace my ZAGG screen protectors under warranty. Normally I honestly just throw away the replacement information and end up buying new ones, but he took the time to walk me through the process and helped me save a surprising amount of money. It was one of those moments that reminds you why shopping in-store still matters. What really stood out was how customer-focused the experience felt. I had my little girl with me, and Cody, the supervisor, immediately stepped in and took over another task Gavin was working on so Gavin could help me right away instead of making us wait. Seeing a manager actively jump in to support both the employee and the customer was genuinely refreshing. Both Gavin and Cody created the kind of experience that builds long-term customer loyalty. I already have a Best Buy credit card and experiences like this are exactly why I continue coming back to this store instead of shopping online.