Best Buy Silverdale

Geek Squad fixed a phishing popup on my wife's laptop. Only took a few minutes. The agent was very professional and respectful.

No support. No communication. No way to get information. Only a call center that has made it their mission to make your life as miserable as they can. Multiple individuals on Multiple separate occasions have suggested or out right said to go into the store and commit Atrocious, life changing Acts of Violence. I have reported this many times and even played the recordings I had of the call to the employees at the physical location that the call center told me to go commit Violence at. They continue trying to enrage customers before sending them into the store and gently suggesting that Violence is the best option to make positive progression. Clearly this is not productive but eventually they will convince someone desperate enough to follow through. Never call the number on Google. You will never get any help.

Niasha (knee-sha) was an immense help today. You came up to me with a kind smile asking me if I needed assistance and of course I did, per usual I was a deer in headlights looking at electronics and she took the time to explain everything to me about the difference between brands and features as well as answer and further questions I had. She even related some of her own experiences with the brand I was purchasing which made me feel like she really has some insider knowledge having used it herself. Very kind, very professional human. Thank you, I will be returning due to how easy and welcoming she’s made the shopping environment here.

Had what I needed, so I'm pretty happy.