The AI phone assistant is a pain, I’m calling to talk to a person at the store. It took 20 minutes to get a person on the phone and they would not answer my questions without me giving them my phone number, email, and full name. I recommend just going with Amazon or any other company.
Response from Best Buy
May 16, 2026
Hi there!
Thank you for your review. We appreciate your feedback, and aim to provide a positive experience in the future.
TO formally document your concerns, feel free to reach out to us on Facebook: https://bby.me/oNl3hs, Instagram: https://bby.me/Hz3u0K, or Twitter/X: https://bby.me/ifzLyD and reference Google review 153146 in the details you provide.
Nice knowledable sales people. Not very busy. Wonder how long they will last.
Had trouble with Office 365 not able to open or use applications. Deleted and reinstalled several times. Made an appointment at The Geek Squad at Best Buy. The manager, Jordan, was our helper. Took about a half hour and fixed it. No charge. Much appreciated!
Excellent online purchasing experience with Best Buy. I found a great external Dell DVD drive on sale at a great price. No other retailer was even close to that deal. I bought it and--amazingly--it was delivered the next day even though I chose not to pay extra for it. The drive is just what I wanted and I remain impressed I got to buy it at that sale price.
Best Buy isn't always a great place to buy major appliances and have them installed. But in this case, the company came through for me and I will purchase online from them again.