Best Buy Spokane Valley

Friendly and helpful staff

Had a surprisingly great experience at Best Buy this weekend. My laptop crashed and needed a new hard drive. I knew which one I wanted and arrived at a crowded Best Buy thinking it was going to take a long time to get it. Not the case! I was greeted right at the entrance by an employee who asked what I needed and directed me to the right area of the store. An employee at a counter there also greeted me and asked what I needed. I asked for the hard drive and immediately a third employee had me follow him, he got the item I needed out if a locked cabinet and took me to the check out line. I paid for my purchase and was out the door. I think the total time spent in store was less than 5 minutes! Kudos for their amazing efficiency! I will definitely keep Best Buy at the top of the list for future electronic/computer needs.

Great home electronics and appliances. Geek squad computer repair is excellent too

Geek Squad is understaffed and unhelpful. Store has lots of inventory and clueless staff. Manager was confrontational and rude, when confronted by reciprocal rudeness became more rude. If I hadn’t already bought items here with warranties I would not be back - but I bought extended warranties and will make them honor them when the products fail. Better to buy online and let this brick and mortar die off Online Geek Squad sent me to the store with inaccurate information. The store manager told me they have no control over that and that it’s staffed by overseas call centers who send him problems he can’t fix. Obviously not a happy camper kind of guy to badmouth his own company while being rude in his own way. Need to return multiple times and deal with multiple people to resolve even simple issues. Next time I either buy online exclusively or keep it as locally owned and operated as possible.