Best Buy Spokane Valley

Terrible experience. I went in with a single objective: to simply buy an unlocked iPhone 15 and a case - simple. I grabbed the card that was to be taken to purchase phone. I brought it to the front customer service/check out area. I asked if the open box (as seen online) was available. I was told to go back to the “Phone guy.” The check out area guy just hopped back on his phone - I guess he couldn’t be bothered by my super complicated request to grab a box with a phone in it for me to purchase. I waited for 20 min for the “Phone guy.” No one even looked at me. No one asked how they could help. A simple “just one moment” would have sufficed if there were busy. They weren’t busy in the slightest bit, by the way. Multiple employees passed me. I remember back in day when you couldn’t walk for 2 min without being bombarded by an employee asking to help. What happened to that? They lost $800 in a very easy sale by the lack of customer service. This is nothing to them apparently. Will never give them my business again.

The guy at the entrance directed me to the right department. Although I found the item I needed, another gentleman asked me whether I needed help, and e quickly checked me out right there. Excellent speedy service! Thank you, gentlemen!!!

Do NOT purchase from this store, they're thieves, best buy messed up my order and so corporate offered to give me a $100 dollar gift card to remedy the situation. It was not delivered, they claim it was used at this store, that there's no information that can be given on the transaction, and are refusing to prove it was delivered, nor fix the gift card They are thieves, flat out. Do not purchase from here.

Great friendly customer service.