Best Buy Spokane Valley

Best Buy is moving in the wrong direction. I call the store, and am met with an AI assistant who repeatedly states that it "didn't get that"/can't hear me in spite of me speaking clearly. I ask for an associate, it fails to connect me until I request one four additional times. When I am connected, I ask for the Home Theater department, and the associate says they do not have one and that she would handle what I needed. I say that there's a TV I'm seeking to purchase and that the website showed it as in stock, but I'll be coming in later today for it. I ask if it can be put on hold, and am told that that is not a thing. I just had a different Best Buy (CDA) put an item on hold for me yesterday. I've done this in this area for years, though the Valley Best Buy is the one I go to the least. The associate says she can connect me to the front desk to double check, transfers the call, I hear someone pick up, and then I'm hung up on. I call again. This time, I'm connected to another associate after the same waste of time with the automated assistant, I repeat what I'm seeking to do, and the associate tries to repeat what I said, doesn't seem to fully understand english, and tells me that I'm trying to purchase the TV online...which is not the case. At this point, I'm frustrated enough that I don't feel like my attempts are headed in a productive direction, so I hang up. The upside of this review: Jim and Yoho. If either of them are helping you at this store, you're in good hands. I went in today after the morning debacle and Jim turned my mood around completely. I'm very happy to see him again after making purchases with him at the north store. Response to the Owner: Evidently you do not understand my frustration, because nothing about either of the people I was connected to came across as "qualified". There is also not a shortage of labor, but there certainly is a shortage of companies actually hiring people at this time—I work in multiple fields and interact with new employees and prospects constantly. Regardless, I would rather wait on a line for actual assistance than deal with a half-baked line of code and people who don't speak the same language as me.

Nice people, good deals, and a clean store 😊

I love this place stop in for a battery walk out with a new TV, dammit, tech junkie.

Niemand kon helpen of alleen tegen betaling