Best Buy Spokane Valley

Geek Squad is understaffed and unhelpful. Store has lots of inventory and clueless staff. Manager was confrontational and rude, when confronted by reciprocal rudeness became more rude. If I hadn’t already bought items here with warranties I would not be back - but I bought extended warranties and will make them honor them when the products fail. Better to buy online and let this brick and mortar die off Online Geek Squad sent me to the store with inaccurate information. The store manager told me they have no control over that and that it’s staffed by overseas call centers who send him problems he can’t fix. Obviously not a happy camper kind of guy to badmouth his own company while being rude in his own way. Need to return multiple times and deal with multiple people to resolve even simple issues. Next time I either buy online exclusively or keep it as locally owned and operated as possible.

#1

Staff was knowledgeable and polite

I find it very annoying that i can't contact the store directly. I sat on the phone for an hour and a half with a man i could barely understand. He told me i was able to return an item i bought from north location, so i brought it in and was told they couldn't return or exchange the item (cause it was bought at other location) Then i had to make the drive to the other one, they told me (north location) it was basically b.s. that they didn't exchange it / return it at valley location. VALLEY LOCATION IS LAZY AND DONT DO THEYRE JOBS. Very disappointed in this. Won't be going back again.