Best Buy Spokane North

We stopped in to get a free, lifetime replacement screen cover for our cell phone. We shop here for all of our cell phones and accessories. No hassles and very little wait time. While waiting for the installation, they kept us updated on the process. We shopped for a couple of Christmas gifts and were probably asked or greeted by four different employees who asked if there was anything we needed assistance with. In today's world, customer service is sometimes forgotten. Thank you, Best Buy.

Look elsewhere for appliances… My husband and I placed an order for a new oven and new microwave on September 8th of this year and were told the oven would be delivered and the microwave would be ready for pick up in three weeks. The night before the delivery of the oven was supposed to take place, the delivery was abruptly canceled and the next available date wasn’t until a month and a half later. When we called the helpline, we were told it was because we had attempted to correct the address and we lost our spot in line. When we asked if we could pick up the oven that should be in town at this point, considering it was supposed to be delivered early the next day, we were told by the helpline that other people needed the oven and there was nothing more they could do for us. We went in to inquire the next day in person about what could be done, and we were told that the real problem was the appliance had arrived damaged and was never going to be delivered anyway. Additionally, the product was now on back order, which would explain the month and a half wait for the next delivery date. We asked if we could switch to a different oven and were offered an equal or lesser value trade in, and that would still have to be ordered. Because we got the oven on sale (and it no longer was) the options were extremely limited. These items were purchased with the Best Buy credit card, so we were told the best we could hope for as far as a refund goes would be store credit. With all that in mind, we chose to wait the month and a half for the new shipment. The second delivery date finally arrived, and it was again cancelled and marked “unable to be delivered.” The options to reschedule the delivery date were another three weeks out in December. We looked online, and saw that the exact oven we wanted was somehow available for pickup, so we called in and asked if we could just pick it up ourselves and were told that would be fine. We arrived in the morning (Nov 16 at this point) to pick up the oven, drove it home and began to unload it, only to find enormous dents on both sides as well as chipping on the top as though the box had been dropped repeatedly. We drove it back to the location we picked it up from and were offered a reduced price for the product, but considering how extensive the damage was we were concerned about the safety of using it. When we asked what could be done, we were told that they could order a new one which would still take several weeks, take a floor model today and pay the (very large) difference, or get a refund. We chose the refund. All of the employees we interacted with were polite and kind, if not unhelpful. The warehouse seems to need some help. If we had known it would take upwards of three months to receive our appliances, we never would have chosen Best Buy. We will not be returning, and my husband will be cancelling the credit card through the store. I have never been a person to leave bad reviews, but I don’t want anybody else to wait a quarter of a year for appliances that may never arrive. PS We still have not received our microwave that was supposed to be available for pickup a month and a half ago. We opted to refund that as well.

Honestly too many sales people. You can hardly browse through the store without being ran down every 2 minutes. Literally.

Tried calling their customer support, I had a question about their policy on trading used computers for store credit. I managed to ask one question about the limitations of that policy to their customer service before I was immediately treated like a child by the person on the other end. My simple question was also somehow interpreted as me wanting to buy an entire PC, where they then proceeded to try a sales pitch. So that's interesting.