Zachary S
September 12, 2026
When I walked in, someone asked if I was looking for something I said yes, and they pointed me right over to it and then magically another guy Confirmed with me I was looking for the thing, walked me over to it. Explain explained to me the different products walk me to the checkout and answered some more questions. Excellent customer service.
Ordered an appliance and set a delivery date for install. Was given a range of 9am-1pm. The day of I received an email with a 9:33am delivery time.
The driver never showed, no one called to reschedule and it is impossible to reach the store (routed to call center in India I believe).
Took a day off from work to have the delivery and appliance installed. My last experience with Best Buy. With this level of service I'm sure they will be joining Circuit City soon in Hades. I know this will be my last time dealing with them.
Edit: in response to BB's comments-this is the problem. You want to be contacted on social media vs an actual contact from the local store. I cancelled my order and deleted my BB account. I reordered the appliance from a local store that answers the phone with a person at the actual location you are calling. What a novel concept!
Response from Best Buy
September 11, 2026
Hey there.
We always want to fulfill all of our customer's appointments. If you are still needing help, please send us a private message on one of the social platforms listed below. We just ask that you reference your review number, 221073, when reaching out. Thanks.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Kristopher K
September 09, 2026
Katie is immensely helpful and earned my family's repeat business