Best Buy Spokane North

Best Buy as a company has the worst customer service I have ever experienced. I ordered a laptop for my son for Christmas and it was supposed to be here on the 16th with plenty of time before Christmas. However, it got sent many states away and delayed multiple times. When I called to tell them the laptop had not made it yet I was told I could pick one up but the store was 1.5hours away. They confirmed that they had one in stock and so I drove to the store only to find out they did not have my order ready and they didn’t have any in stock. They waisted my time and gas and lied on the phone about me being able to get a replacement. You can’t call to talk to anyone that works in the store all you get are people from a call center that can’t fix the problem and can’t get you in touch with people that work at the physical store. The only good part was the people at the physical store were nice and apologetic but because Best Buy is corporate their hands were tied on what they could do to help.

Linny and Marcos are awesome! They're great at their jobs and fun to conversate with.

After shopping at other best buys for years, I went here to purchase a desktop from the store, my first gaming one, so I was very excited. I had an associate that worked with me and took their time to help me find the best option for me within my budget. They even saved me money enough that I got a monitor too, both together were under the budget of what I had set for the PC alone. The associate had me place the order in store for the PC and assured me time and time again "it will be 3 to 5 days", which was totally fine. However, after one week I noticed in the app that the order had no movement, and I was nervous it was getting delayed. I called the store only to be informed that the order was never actually placed for 2 reasons 1) I had not "accepted or declined optional offers for anti-virus programs and gamepass trials". I was disappointed as this was not brought to my attention for a week until I called. 2) the associate that cashed me out did not charge me the correct SALES TAX. So I owed them an additional $35 for tax before they could process the order, in addition to the tax I already paid for the order. After paying this tax, the order updated to "order not available at this location". I immediately cancelled the order and had it refunded not just because of delays. But because I had lost faith in this stores ability to provide what I was purchasing, and ultimately took my business to a different location. I was very saddened that a purchase that was incredibly exciting for me, turned into one of the worst experiences in my life. The lack of accountability on the part of best buy, the inability to execute transactions properly, and the lack of communication over these things was very disappointing.

Seth in tvs!!!! Is the man I came in didn't try to upsell me got me exactly what I was looking for made sure I got the best prices possible!!!! This is why I shop best buy they make sure you win!!!!!!