AI phone teller sucks and takes too long to get through to a human
Response from Best Buy
June 26, 2026
Hello, Terrance,
Thank you for taking the time to share your feedback. Trying to get answers to your Best Buy questions should be easy, so we can understand your concern. We'd be happy to document your experience here on a corporate level and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/jh4iXW), Twitter/X (https://bby.me/ZiW8mw), or Instagram (https://bby.me/JOYwix). Please reference Google Review, #178156.
Had to return a charging unit that did not fit with my Apple. I met with Tanner the return associate who provided EXCELLENT assistance!!! Great associate providing outstanding assistance.
The installation service experience was extremely disappointing. I went there twice.The first time, the staff told me that he could not finish the previous appointment on time and needed to reschedule mine. Although I was unhappy about it, I agreed.
When I went back for the second appointment, I was told that he was sick. However, I had received no notification at all, and my appointment was not even in their system. Honestly, you should consider shutting down this service instead of continuing to sell car-related products and services.
Response from Best Buy
June 24, 2026
Hello SSS S,
We can understand why you would be upset with having to deal with multiple installation appointments. We would like to look into this for you and see if we can help in any way. To connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #176643 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/uKOlA3)
• Twitter/X (https://bby.me/Hkz06w)
• Instagram (https://bby.me/x1KxPF)
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