Calling customer service is a waste of time. The automated system is unhelpful, and once you reach an agent, they aren’t able to assist with in-store issues. Communication barriers make the process VERY frustrating, and problems rarely get resolved. Very disappointing experience. However, in-person customer service is excellent and the products are high quality. Huge difference between calling and visiting the store.
Response from Best Buy
January 05, 2026
Hello, Emma,
We appreciate you taking the time to share your feedback regarding your recent visit to one of our stores. We'd like to ensure this feedback gets into the right hands. Please reach out to us through our social media channels on Instagram (https://bby.me/a6iv8b), X/Twitter (https://bby.me/ssreq9) or Facebook (https://bby.me/pwgmb7) with the details of your experience. Also add Google Review 100602. We look forward to hearing from you.
We bought a remote start for my wife's car. We spoke with Pedro the installer and he was very professional. He did mention some of the issues he has encountered with the Viper remote starter we purchased. It did take longer than expected but we are happy with what Pedro did. He was very informative and again professional.
ronald b
December 31, 2025
So much to see in this place had exactly what I was looking for could spend hours looking around