Placed an order for in-store pickup because I wanted to just stop by quickly and get the TV I had come in to look at previously. The estimated order time was 1 hour, and I was supposed to receive an email when it was ready. 2 hours later I go in to the store to see if maybe I just didn't receive the email. Customer service tells me my order isn't ready and that it could be literally any amount of time until it's ready, since the order has to be fulfilled in the warehouse. For one of the half dozen TVs I can see from where I'm standing at customer service. God forbid I want to place a quick order where I don't get hassled by salespeople to upsell me and sign up for a best buy credit card. Super disappointed with this location.
Response from Best Buy
November 12, 2026
Hello, Max,
Thank you for taking the time to reach out to us here. We understand how important an order can be, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 254227.
Facebook (https://bby.me/aUmNhY)
X (https://bby.me/MHScDT)
Instagram (https://bby.me/8FyLIQ)
We look forward to assisting you there.
Got my laptop unlocked in less than 20 minutes! Very happy about it.
They were so kind to me today and so efficient to help me find out where my problem was. And they're sending me help to set up my computer and making right or that I can't figure out. thank you.
best buy
Terrible terrible called and can’t get ahold of anyone at the Spokane stores