Best Buy Spokane North

Bought an "open box" PS5 item from this store and was told it had been tested by the IT department. Proceeded to go through the setup process and inserted a game to play. 5 minutes later the console gave me a "Your PS5 it too hot..." I immediately returned the item back to the Store and shared my experience with Serenity at customer service. She was very helpful and understood the frustration I had regarding the situation. In an effort to remedy she was going to offer a new console and honor the price paid for the open box item. Unfortunately, the store manager was less helpful and said they would not be able to honor. Serenity - you did an amazing job trying to remedy a situation where the testing staff failed to do theirs. Your ability to hear my frustration and work towards keeping a customer was greatly appreciated. Keep up the great work and I would love to see you make it to manager at that store - you have the ability to keep customers. Yoho - your inability to work towards a fair outcome based on poor testing, from a store you manage, shows you lack the ability to keep a customer and I will not be back.

I went in to replace my laptop charger, and brought the kind in that I needed. Two employees told me that my charger was overkill and I definitely didn't need it, and sent me home with a charger that had the wrong voltage. It FRIED my whole computer, and I am now having to buy an entirely new one despite the fact that I had a perfectly good laptop for my use. It's going to be close to $800 to replace, all because these tech-bros didn't want to "miss a sale" and tell me I'd be better off ordering one off of Amazon. * Edit* If you reach out to them on their socials, nothing will happen because the charger that melted my computer was bought too long ago for them to accept any kind of responsibility, despite the fact that I bought that one, then the correct one, and my computer died anyway. It was confirmed by the computer repair technician that the motherboard was fried along with the DC Jack. It doesn't even matter how long it was, the fact is it was damaged by the charger that was sold to me, and while I managed to limp along for a while I ultimately lost the computer. I will never step foot inside this store again.

Fun, overpriced, and spectacular.

Great for electronic, good service 👍🏼