Best Buy Tacoma

Best Buy took $1200 from my bank account. They stated i bought a laptop. I never bought a laptop. They had my bank information because I purchased a 100" tv a month earlier. They then without permission did steal $1200 from my bank account. Best Buy then hid information that proves i never purchased a laptop. Do not buy from Best Buy. They will steal from you. >

Such a great experience at this location! Every single employee I saw greeted me with a smile and asked if I needed any help. A super big thank you to Eddy at customer service for being so sweet and helping me out. You are the absolute best!

I tried calling to see if I can purchase or order a new screen protector for my phone, and an AI representative answered the phone. After a full clock minute (I was watching the call time) of introducing itself, I was prompted to describe what I was looking for. It didn't understand me the first time, so I had to repeat myself. Then, it basically said it couldn't help me, told me to download an app, and then before I could ask any follow-up questions, I was hung up on. Just have a person answer the phone, I'm happy to wait. Edit: I was able to step inside the store a couple hours later because I was nearby, and while they weren't able to help me directly, the staff themselves were incredibly friendly and gave their best advice. Because of their kind service, I bumped up my review by 1 star.

Love best buy. We buy all our electronics from here but this time we bought our TV from Costco. 85in with a 5yr warranty Samsung TV from Costco for $800 cause all the TVs at Best buy were too expensive.