I asked two different staff members where I could find a power supply; they just pointed vaguely with their fingers and then walked away. In the end, I still couldn't find it. There were over a dozen employees just wandering around the store—what’s the point of having so many people on the payroll?
Melissa M
October 14, 2026
I just left my appointment with Mira at Geek Squad and had to share how helpful she was! The issue with my laptop turned out to be a silly easy fix, but she was so nice about it, not making me feel dumb at all, and went above and beyond giving me additional recommendations to improve my device! She showed me step by step how to complete them, and let me sit to the side and work on them while checking back between other guests. 10/10 service, and my only regret is not coming in sooner. Will be back the next time I need help!
Decent Best Buy. takes over an hour for your stuff to get ready for pick up when it says that it’s gonna be ready in an hour. Over than that everything’s great.
Right return window compared to most places online or in-person. I brought back an adapter that didn't work for my laptop but missed the 15 day window by 3 or 4 days because I couldn't make it back to Southcenter sooner. Really upsetting not to be able to return something I cannot use. I see why more people go to Amazon these days. Very upsetting.