Best Buy Tukwila

Do not buy from this store. I bought a $1200 open box that said it was in excellent condition. Comes to find out it didn't have a box, remote or the wall mount. I went to talk to the manager to see if he could do a price adjustment. He gave an I dont care attitude. Said to take it or leave it. I drove there being 2 hrs away 2 days ago. Was not impressed with the manager. I've tried talking to customer service, keep getting the run around of having to talk to the store. Not impressed with best buy anymore.

Worst return policy and no help as far as compatibily. Will lie to you or fail to mention something that you may not know cause they won't take it back. NEVER buy electronics here .

I was lied to TWICE in this store, mislead to open a credit card. I went there yesterday, 12/21/25, wanted to buy an UNLOCKED iphone 17, i asked an employee to help me out and she said yes (the first lie, they don’t sell unlocked iphone 17s). Then i saw the promotion for the credit card, 20% off the first order. I asked the employee to help me out with opening the card. She wasn’t able to do it, she’s very young, 19-20 yo, said on her badge joined the team on 2025. No hard feelings towards her. She asked an older Asian lady, maybe the lead?, to help with the credit card. I specifically asked her if the 20% off can be used till 12/25 and she said YES! After being in the store for 40+ minutes and opening the credit card, they tried to order me the iphone, they both couldn’t do it so they brought in another employee (Maryam) where she said they don’t sell unlocked iPhone 17s for years after it’s released!!!!!! So this whole thing could’ve been avoided from the beginning. I was very frustrated but I used to work retail myself so I understand the pressure, I didn’t say anything and left the store. Less than 24 hrs after opening the card I decided to go to another store (this is the next day) to buy a MacBook, cause i have the 20%. I drove 20 minutes to a store, wasted everyone’s time to get me the laptop, at the checkout they tell me the discount is only 5% because it’s not the day of opening the card?!?!?!?! So imagine my disappointment and frustration when my time, my credit score and energy was wasted on a useless credit card because this store’s employees are liars as far as I’m concerned. Called to talk to the manager, couldn’t get through so No accountability whatsoever. Very disappointing and I couldn’t even get an explanation.

Great customer service even with it being slammed just before Christmas