Friendly greeting, as I entered the building. I was asked what my basic goal was. I told them the geek squad. They pointed me in the right direction to check in. I had an appointment and was probably seated within 5 minutes of the appointment time and was given the help I needed. Then I wanted to look at some other items in the store and they directed me in the right direction. Ask me whether I wanted them to call over to that section to tell them I was coming and what I was looking for. I demurred on that offer, but when I got to the section there were several people there to help out.
Checkout was painless and the cashier reminded me of the return policy. Because I had a registered phone number with the chain, he told me that I would not need to bring back a receipt if I had to return something.
All in all I would say the customer service was excellent, a far cry from most large retailers today.
As I returned to my car, I noted that the parking lot still had lots of parking room and that The stalls were nicely spaced so that it was easy to get in and out of my car, even with a large pickup truck next to it.
(Internet Cat Tax paid)
Soy cliente de esta tienda hace tiempo, siempre he sido atendida con un servicio de calidad, especialmente por un jovencito americano_ Salvadoreño porque no domino el idioma Inglés y su trato es de primera. Gracias por su atención.
Took a friend there and she spent 1800 and got three tv's an x box sound bar gaming ear phones and more
Best Buy paid membership. Spending anywhere from 3-5K a year here. Asked a few of the people standing around chatting for help and they said they'd send someone over. Looked at products waiting for help and asked a couple more times while waiting for 40 minutes. After nobody came I went to the counter and just asked to buy some items I could not find the location of. They said they'd send some help to the department. When I explained the situation they kindly offered to go find the items for me. Great.
I walked around the nearby section while waiting looking at products. Came back to the counter to find them and a few other employees huddled around saying mean things about someone who spent an hour plus trying to spend $700.
If this is the quality of service one can expect then I think having half as many employees on staff would be better for customers. At least I wouldn't find them huddled around talking about me.
I've shopped in different countries before and the quality of service and hospitality is night and day. These people don't know how lucky they are to have such a laid back job.
So I've thought about it and I'm going to return everything I baught yesterday and cancel my memberships. I can order things online from other trustworthy vendors.
P. S. I don't have any social media accounts and it looks like that is the only way to contact support about my experience...
Response from Best Buy
March 01, 2026
Hello. Thank you for your feedback. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuy Support
You can also reach out via phone at (888)BEST-BUY or (888)237-8289/
Thanks!