Brett P
September 07, 2026
We called ahead to ask about diagnostics for an old computer we were trying to fix up. The representative on the phone confirmed for us that we could take it in, and they would run a FREE diagnostic, and yet after arriving and getting the computer there, they told us it would be $100 + Tax to perform the diagnostics. The geek squad members were helpful and nice, but the service we were offered in the phone was not what we received when we arrived. Highly dissatisfied with the runaround they put us through to get us to spend money we were not prepared to spend. Felt scammy. The only reason they got more than 1 star is because the geek squad reps were super helpful and understanding and made the experience somewhat less frustrating.
Find a local computer repair shop. Dont bring it here unless you bought it there and are paying for their full membership deal, which is probably not worth it unless you are regularly shopping at Best Buy.
Whitney M
September 07, 2026
Shout out to Noel with Samsung! He provided above and beyond service in the TV section today, he was so knowledgeable and helped us make a really informed decision about our next TV purchase, just in time for football season. Thank you, Noel!
The bathroom is nasty and outdated. I’m pretty sure it was blood I seen on the soap dispenser.
Response from Best Buy
September 01, 2026
Hi, Donyaih,
Thank you for taking the time to reach out here to share this experience. We definitely understand your concerns, and would like to connect with you to get some more information and ensure this is escalated to the appropriate teams for review.
To get started, please send us a message on Facebook ( https://bby.me/EE8CuK), Twitter/X ( https://bby.me/RoAqBJ), or Instagram ( https://bby.me/qy0VH3). Please also include a note stating you are reaching out from a Google review by including this reference number: 216337. We look forward to hearing from you!