They do not support their products. You have to go to the manufacturer and do it though them. Making the whole point of purchasing in person pointless. Just buy it online. You're getting no convenience in them taking their mark up.
Response from Best Buy
February 07, 2026
Hello, thank you for leaving us a review. Having trouble with your electronics is frustrating. Can you please reach out to us on Facebook (https://bby.me/xyi329), Twitter/X (https://bby.me/vn7imm), or Instagram (https://bby.me/r4cyow) with more information about your experience? Please begin your message with "This is regarding my Google Review #114445".
As far as an electronics store goes - Best Buy is one of the only options to shop from. So for there to be comparison it's hard to do so. So when one goes to a Best Buy, I would expect a level of service of professionals and experts to guide folks through the process of product selection.
I go to this Best Buy because it's the closest to my home but any and every time I go, finding help isn't always easy. And the only people who seem to know much about anything is the computer department. And the folks that work in car audio. And the cell phone folks. Outside of that - TV folks, 3D printers, speakers, appliances etc; either don't know or don't care. When asking for help it's very generic answers or general personal opinions. This wasn't always the case but it is what it is. I'd say it's a matter of company hiring process and training that creates this experience. So go, here and buy what you need - but do your research first and choose accordingly, just don't expect a lot of clarity or help.
Came in today and had the worst experience with one of their workers! I believe her name was Tasha. She was not attentive to my needs and had this attitude that was inconsiderate towards a paying customer! I will not be returning to this location!