Best Buy Tukwila

Extremely disappointed with Geek Squad at Best Buy. My son dropped his laptop off for repair and it took weeks to get it back. When he finally picked it up, he later realized the computer was not actually put back together. The bottom cover was not secured. This laptop does not just use screws. It requires threaded sleeves or inserts plus the correct screws to hold the bottom chassis together. Those parts were not installed. As a result, the computer could not be properly reassembled. When he brought the laptop home, it became obvious the repair was incomplete. Because of normal schedules and availability, it took close to 30 days before we were able to bring it back in person. At that point, Geek Squad told us the missing parts had been thrown away and that they would not take responsibility because too much time had passed. It is hard to understand how a computer can be returned to a customer without the required hardware to physically hold it together, and even harder to understand how the missing parts were discarded without any documentation or follow up. This has turned into a huge and unnecessary headache and cost us significant time and effort to resolve a problem that should never have happened. For a service that presents itself as professional and trustworthy, this experience was unacceptable. I would strongly caution anyone considering Geek Squad for laptop repairs to think twice.

It's a best buy. Pretty good customer service and selection.

They do not support their products. You have to go to the manufacturer and do it though them. Making the whole point of purchasing in person pointless. Just buy it online. You're getting no convenience in them taking their mark up.

As far as an electronics store goes - Best Buy is one of the only options to shop from. So for there to be comparison it's hard to do so. So when one goes to a Best Buy, I would expect a level of service of professionals and experts to guide folks through the process of product selection. I go to this Best Buy because it's the closest to my home but any and every time I go, finding help isn't always easy. And the only people who seem to know much about anything is the computer department. And the folks that work in car audio. And the cell phone folks. Outside of that - TV folks, 3D printers, speakers, appliances etc; either don't know or don't care. When asking for help it's very generic answers or general personal opinions. This wasn't always the case but it is what it is. I'd say it's a matter of company hiring process and training that creates this experience. So go, here and buy what you need - but do your research first and choose accordingly, just don't expect a lot of clarity or help.