I’ll preface this with that I’ve worked in retail for 20 years. I went there to buy a monitor, with multiple employees walking past me with no acknowledgment of my presence. Not even a greeting. I had to walk around and find someone, which took a little too long. When I did find someone they said they worked in the warehouse and couldn’t help me but could try and call someone, nice guy but should have a walkie to contact an associate to help. When I finally flagged someone down they did help me, but decided half way through ringing up my monitor their phone needed their attention and I had to ask him if the transaction was over. He then finally looked up and ask me what? After I already had grabbed the receipt myself. Made me wonder how many people leave without buying anything simple because the employees are too busy on their phones. Management needs to be adjusted and have more presence on their sales floor. I can’t imagine this is how you’d want your sales associates acting.
Their pick up system is atrocious. They’re always late and don’t seem to care.
You guys should put a better light in the back of your store for the SHIPED delivery drivers. My wife is a very small women and she has to go to the back of your store at night it’s very poorly light and very dangerous. Show your customers a that you care about them and want them safe
Response from Best Buy
January 14, 2025
Hello, Larame,
Thanks for reaching out and providing your feedback. Feeling safe while at a Best buy is very important to us, so I can understand our concern when the lighting is low. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through a Social Media platform listed below and reference "Google Review #64675913". Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
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Thanks,
^Aaron
Neozoolook
January 08, 2025
Lack of staff and checkout was slow…
Response from Best Buy
January 08, 2025
I appreciate you taking the time to share your feedback regarding your recent visit to one of our stores, Neozoolook. We'd like to ensure this feedback gets into the right hands. Please reach out to us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) or Facebook (https://www.facebook.com/bestbuy) with the details of your situation, your full name, phone number, e-mail, and the address to the location visited. Also add Google Review 64658212. We look forward to hearing from you.
Sincerely,
^Deysha