Best Buy Tukwila

Had tons of phone options. The guy who helped me was really attentive and knew his information about the phones and ultimately helped me choose a s24 FE which I love! They even have new phones like s25 or s24 ultra or newer versions iPhones that are "opened boxes" but that were returned within 15 days and they are at discounted prices from the original prices. So that's a cool option if your looking to save $100-$150 bucks off one of the new versions of phones out there.

No phone accessories in stock and they weren't even able to activate my phone.

Easy parking. Friendly staff.

We were helped by a sale agent who said the return policy was 30 days for price adjustment and 60 days for return. We trusted him and didn't bother to read the policy ourselves. Fast forward 30 days later, both Costco and Best Buy had our range on sale for about $200 cheaper (with Costco offering free delivery, free removal, free installation, etc., while Best Buy required us to pay for all of those.) So, we stopped Best Buy to ask for just the price adjustment and was surprised that we only had 15 days for return/price adjustment. We wanted to talk to our sale agent but they said they don't keep records of commissions. We, then, presented our case to a manager saying that we did not want to return the range and would be happy if Best Buy would honor the price adjustment since it was their employee, intentionally or not, had LIED and MISLED us. The manager immediately talked down to us like we were kids, saying that we should've read the return policy and bought their annual "membership" which would offer 30 to 60 days return policy. ARE YOU FREAKING SERIOUS?!! They intentionally shorten the return window in order to force us to buy their membership. And membership for what? Membership to buy overpriced stuff in their ghost-town store??? So, I had enough of his BS and told him that I used to work in retail and I know that there are system overrides for managers in any retail to process simple issues like this. The manager got even more obnoxious and rude while repeating his BS. AVOID Tukwila Best Buy and all things Best Buy with your life! This is not the Best Buy I used to know, which had amazing customer service, price matching, and 30-day return policy to name a few. It's so funny to think that when I buy a $5 shirt at the mall, I'll have 30 days to return it but not a simple price adjustment or return for a $1,300 purchase at Best Buy. These guys are CROOKS!! The few times I visited this Tukwila store, there were practically NO customers. GEEZ I WONDER WHY. I wouldn't be surprised if this store will be CLOSED next year and GOOD RIDDANCE!