Floor people not very knowledgeable in the computer section. They wanted to charge me $200 to finish the Assembly of the laptop. The manufacturer did not put all the parts inside. They did do a refund with no hassle. The geek Squad when called on the phone is in India. Not a whole lot of help but better than nothing
Geek Squad. We had an appointment. We showed up early. They were on the lookout to stay ahead of the game and took us early. Our appointment was unrushed. Agent Aaron H. Was sharp, professional and helpful. He completely solved all our problems and answered all our questions. Outstanding service.
Worst Best Buy ever. Came in to buy a TV, tons of employees in the area. Not a single one offered to help, so we got one on our own. Went to return it and was completely ignored again by multiple employees again, not even a hello. Total attitude by employee/kid. Don't bother shopping here.
Response from Best Buy
August 24, 2025
Hello,
Thanks for sharing your feedback with us. Getting a new TV is typically an exciting day. I can understand not being able to get any assistance with the purchase or subsequent return, wouldn't be a welcoming experience.
I'd like to have our corporate team review this with you further. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/pm8owy), Twitter/X (https://bby.me/f9vbc4), or Instagram (https://bby.me/pzrkfo), and mention your "Google review #34243" in your message.
Sincerely,
^ Melissa
Best Buy's price match "guarantee" is a lie. Apparently they won't price match "bundles" which are just the same washer and dryer that I could buy at Costco. They also don't match "membership offers" but everything at Costco is a membership offer.
Don't buy appliances here.
Response from Best Buy
August 23, 2025
Hello Taylor,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. To continue, please contact us on Facebook (https://bby.me/ldbz29), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Be sure to mention this is regarding your Google Review 33873.
Thanks,
^ Vanessa