Best Buy Tukwila

Bait-and-switch pricing. Three confirmed orders, three cancellations, three price increases. I ordered a monitor at $1,349. Received email confirmation. Best Buy cancelled, claiming “fraud.” No explanation, no opportunity to verify. After cancellation, the price jumped to $1,499. I reordered—this time with a customer service rep on the phone who confirmed my order. Received confirmation. Cancelled again. Price then jumped to $1,819. Ordered again, confirmed again, cancelled again. Total price increase: $470 (35%). Every cancellation was followed by an immediate price hike. A human representative directly confirmed one of these orders, so this wasn’t just an automated system glitch. I have confirmation emails, cancellation notices, and records of my customer service interactions. I’ve filed complaints with the BBB and state Attorney General. If your order gets cancelled for “fraud” and the price conveniently increases afterward, you’re not alone.

Have been waiting for 30m, asked couple times for help. No one show up and help all I need is to get the product and check out. Customer is 0/10.

One dude was super rude. The rest seemed cool.

Vincent helped me out pick out a new refrigerator. I probably was in the store about 3 hours. He walked me through various options, showed me more options online then walked me through the options again. He was incredibly patient, answered all my questions and listened. Truly one of the best customer service experiences I’ve ever had. Thank you, Vincent!