bought a ipad for my son a open box o e unfortunately did not work will freeze up and wrong charger as well . return it took about a day to get my money refunded .
Response from Best Buy
April 28, 2026
Hey,
Sorry to hear about the issues that occurred with your open box purchase. Allow us to hear more about this experience. Mention review #146947 when contacting us on a social media link.
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Your virtual assistant screening calls and not allowing me to speak with anybody for more than 5 minutes, only to have me on hold for another 5 minutes at which point I was transferred to someone virtually assisting from India and when I asked if I could speak with someone actually in the store they said that was not available, just lost you a $1,500 guaranteed sale. Best buy and this location absolutely do not value you as a customer and customer service is non-existent, not their fault but know what to expect.
Response from Best Buy
April 26, 2026
Good Afternoon, Craig,
We certainly understand how you are feeling after being unable to connect with the team you needed for assistance with a purchase. We would love to review this further with you. Please feel free to send our team a private message on social media, so we can help. In your message, make sure that you include your Google review case ID: #146272.
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Had great service here. Best experience I've ever had at a Best Buy. The clerk helped me find a pair of Bluetooth earbuds in my price range that worked. Thank you!!
Every week best buy recieves 1 item for pokemon. Like last week it was one sleeved booster pack. 1 item of 1 sku. I doubt best buy distribution would bother sending one sleeved booster pack. Clearly employees or the manager is selling pokemon cards out the back.