Best Buy Yakima

Good afternoon. I am writing to inform you not to buy anything from Best Buy. Me and my wife went to Yakima to look at purchasing a new tv. We had found one prior to going and when we arrived, we looked through the TV section to find the TV that was on the app. Not once where we offered to be helped and or acknowledged once we found the TV on our own, we proceeded to bring the TV to the front counter for purchasing. We are asked if we would like to buy a protection plan and we said no I asked what is the return policy in case anything was broken and I was told 14 days we paid me and my wife packed it out to her Ford Explorer loaded it in the back and went home when we arrived at home, we pulled it out of the car, unpackaged it set it up and as soon as we turned it on, we noticed that the TV was not quite right, and that there was a few cracks on the left side. We ended up repackaging taking it back to Best Buy to see if we could exchange it for one that was not damaged. They proceeded to tell us that we were at fault because we loaded in incorrectly and openly admitted to their new hire messing up and not informing us of the loading procedure and or asking if we would like someone to help us, you would think for a place that sells TVs that they would offer such a commodity, but apparently this one does not. So due to the lack of the incompetence and or effort by management to see that this was done correct we have to eat $411 for one employees mistake. There’s a yellow tag on the box that tells you handle with care and it wraps around the side of the box and then list off a bunch of ways to handle with care in fine print. They tried to inform us that on top of the box it says do not lay flat. Well they are incorrect. So please share and inform others so they do not get screwed like we did.

Sus empleados fueron muy amables, y tienen variedad de artículos

I love this store and I’m a regular customer and I come shopping all the time here for my electronic needs. But please check your guys stuff before leaving, make sure it’s BRAND NEW. I just had an instance right now that I bought from their site, went to pick up and the item was not brand new. Was open box and they tried selling it to me saying it was new when it wasn’t. So please make sure the box hasn’t been opened and sealed back up with tape and says inspected on the box. Double check your stuff before leaving. Item had scratches on it due to use

Good suply.Poor customer service