Best Buy Appleton

I want to start by saying that this review is not a reflection of the entire Geek Squad at this location. I have had amazing experiences with several other members of this department in the past. However, my recent interactions with Lexi have been consistently disappointing. Every time I’ve worked with her, she gives the impression that she doesn’t want to be there and acts as if helping customers is a major chore. More importantly, she has a very condescending way of communicating. If you aren't as tech-savvy as she is, she looks at and speaks to you as if you are stupid. I’ve noticed this during my own visits and observed her treating two other customers the same way over the past month. If you ask a simple question, she looks at you as if you just asked her if the grass is blue. There is a complete lack of patience and professional courtesy. While I love the service this location usually provides, this specific recurring experience makes for a very unwelcoming environment.

Very good customer service

I have two primary complaints. Number one the smell! I have fragrance allergies and every time I walk in there I feel like I could just die! They have no consideration in that aspect of people who have sensitivities and allergies.. Number two when it comes to the website for Best Buy it's slow and dragy and poor! And by phone it's even worse! You are not only allowed to speak to the people that work there who would know if something was there or could offer you help with questions you had, but it takes 50 years of automated games with the stupid automated phone service they have now! And if you don't use that automated junk correctly to its once it'll hang up on you! Best Buy you need to do better for how much money you make you suck! You need to bring back phone customer service with a real human being and you need to bring back better website service! And please stop with the fragrances

Update 2/25: after being individually called out and to message one of the Best Buy account and spending ~4 hours back and forth on chat only made it worse but suggesting $20 is even worse. After a while being told $40 is the maximum amount still isn't worth the time. I hope we get some Microcenters to create some real competition because the last time I was a regular customer was about 13 years ago and dang do I regret it. Went to the store with my wife and saw a Bambu P1S 3d printer on the shelf for $209. The item rang up at over $500. No one would discuss price matching or discounting due to their mistake. We attempted to call and speak with a manager but were constantly routed overseas. Kent, who we spoke to and he was super rude, kept cutting us off, and that he wasn't going to help us and that their remote Best Buy is different than the stores... I don't think so as a customer?