the guy who helped us was great
Not a bad place just dont like how you get harassed as soon as you walk into the place
Also the purging of private info that every store you walk into does now a days
"Whats a good phone number for ya?"
"Whats a good address?"
Blah blah blah lemme tell you the color of my mom's car while im at it 🙄
They took my phone that had serious edema, [swelling lithium ion battery]. All information has been swiped. Very good customer service.
Absolutely worst customer service ever received in my life. Delivery was cancelled with zero explanation after an entire day was wasted waiting for delivery to show. Entire house torn apart for delivery that never happened. Customer service line is a joke. Fridge, washer, and TV all being cancelled now because of the lack of customer service.
Appleton store is helpful and friendly. Corporate however, the most unprofessional customer service I have dealt with.
Response from Best Buy
December 18, 2025
Hello, Steve.
Thank you for the review. We can understand how disappointing it would be to not receive your delivery. We understand the importance.
We would like to ensure this is looked into further. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/b3oa27), Twitter/X (https://bby.me/zs8gn8), or Instagram (https://bby.me/9hbip7). If you can also include, Google Review 90642 in your message, it'd be appreciated.