Best Buy Brookfield Outlet

I tried to call the store directly but was connected to Tina in Illinois. At first I was upset but Tina was great. She was very knowledgeable and courteous and was a tremendous help. I ended up making 3 purchases. Before I could give her the kudos that she deserves I was cut off. If you can please get this to Tina I would greatly appreciate it. Thank you! Mike Danko

The reason they got 2 stars is for the employees. They are very nice. However we purchased a $600 microwave to install in one of our properties. Of course like any remodel time line gets pushed back. We went to install the microwave today(we purchased it 1/25/2025 Today is 2/11/2025). It is missing the bracket. So I called Best Buy customer support. What a joke. Basically stated because it is out of the 15 day window, (So much for buying the Best Buy plus plan70 days to return- don’t buy it it’s a scam ) Samsung Will not send the bracket or except us to return the brand new microwave. When we talk to the second person Amon. I told him we spent $50,000 at Abt Appliances last year. We were thinking of bringing all our business to Best Buy And he said sorry you have to still return the microwave. I said if I return this microwave, I’m not buying another one. I will take my business elsewhere. We have Lowe’s, Menards, Home Depot. You know what he said? he said Take your business to Home Depot. The only reason why I wasted another 15 minutes of my time to write this review when I just spent two hours on the phone, trying to get through to customer service to know avail Is to warn any anybody else you may have a great experience at the store however once it breaks or it’s missing something good luck trying to get customer service in another state to make it right. It’s not going to happen. Buyer beware!

I really like this Best buy better than the rest. The check out is still in place!

I’ve been a loyal customer of Best Buy for many years, but today I encountered a policy that I strongly disagree with. I recently purchased items totaling $1,100 and paid in cash. When I decided to return them, I was informed that due to the amount, I would have to wait 7–10 business days to receive a refund via check. I believe that customers who pay in cash should be refunded in cash, as it’s only fair to receive your money back in the same form it was given. Waiting over a week for a refund is inconvenient and feels unreasonable. This experience has left me questioning whether I’ll continue shopping with Best Buy in the future. I urge the company to review and reconsider this policy to better accommodate loyal customers who value flexibility and fairness.