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Recent Reviews
3.8(78 reviews)
Denard T
January 27, 2025
1 out of 5
I’ve been a loyal customer of Best Buy for many years, but today I encountered a policy that I strongly disagree with. I recently purchased items totaling $1,100 and paid in cash. When I decided to return them, I was informed that due to the amount, I would have to wait 7–10 business days to receive a refund via check.
I believe that customers who pay in cash should be refunded in cash, as it’s only fair to receive your money back in the same form it was given. Waiting over a week for a refund is inconvenient and feels unreasonable.
This experience has left me questioning whether I’ll continue shopping with Best Buy in the future. I urge the company to review and reconsider this policy to better accommodate loyal customers who value flexibility and fairness.
Response from Best Buy Outlet - Brookfield
January 27, 2025
Hi Denard,
Thanks for sharing this review with us here. I can understand your frustration with this situation if you were unaware of our return policy and refund methods. We do aim to be transparent about this policy, which can be found right here: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014. We'd be happy to discuss this further with you to ensure this is documented properly, and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64741718.
Thanks,
^Caleb
Ted T
January 12, 2025
5 out of 5
lots of open box discounts. recommend using website to review inventory as some items are locked up or in almost non descript boxes.
Glenn O
January 03, 2025
5 out of 5
Hidden jem!! Needed a dishwasher ours crapped out. Saved almost $600. On a new dishwasher that has a dent in the back!!
Just C
December 23, 2024
4 out of 5
It's an outlet. Things change. Good staff. Worth a look around.