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Best Buy Brookfield Outlet
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Recent Reviews
3.7(154 reviews)
Steve I
July 21, 2026
5 out of 5
Great experience, bought an LG fridge, stove and microwave. Great deal. Everything 20% off. Guys that delivered the fridge were very conscious of my home. Took their time , did it right .
Ruben A
July 17, 2026
1 out of 5
Lengthy pickup drive, open box “excellent” defective out the box, warranty activated sometime in 2024 so expired by time of purchase, Best Buy wanting me to use the protection plan right away, not willing to find replacement. Yeah, great time.
Response from Best Buy Outlet - Brookfield
July 17, 2026
Hello, Ruben,
We appreciate you taking the time to share your feedback. Receiving a broken open box item is never great news, so we can understand your frustration. We'd be happy to look into this for you and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/cDuFj7), Twitter/X (https://bby.me/NXiwTK), or Instagram (https://bby.me/upNOcw). Please reference Google Review, #189186.
Brenda J
July 09, 2026
1 out of 5
Sales rep told me they only had one fridge that met my criteria. Didn't seem interested in helping me at all.
Response from Best Buy Outlet - Brookfield
July 10, 2026
Hi, Brenda,
Thank you for taking the time to leave feedback for us regarding your recent delivery experience. I can understand wanting accurate information and pricing when making a purchase at our stores.
Please send us a private message on any of the following social media platforms: Facebook (https://bby.me/boex9L), X (https://bby.me/KQpHA1), or Instagram (https://bby.me/IDD1EG). We would be happy to take a closer look and assist where possible.
Be sure to mention “Google review #185339” in your social media message.
Bill D
June 16, 2026
1 out of 5
I bought a fridge and a stove early january of 2026 its now June and the fridge broke. The manager Cory would not lift a finger to help. Worst customer service ever. Delivery order # 112536443040. Worst decision i made in a while to shop there
Response from Best Buy Outlet - Brookfield
June 16, 2026
Hello Bill,
If you can Bill, could you delete your order number, but we can see why you’d be upset if your appliances are not working as intended, and you are having trouble getting the help you need. We would like to see if we can help. Can you If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #173391 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/CmAXeT)
• Twitter/X (https://bby.me/u2qZHS)
• Instagram (https://bby.me/GuGlEb)