bought a fridge and measured wrong so I had to return it but the return was surprisingly smooth. The 2nd fridge we bought ( after measuring 4 times ) went on sale the next day and they didn't put up a fight about returning the difference! Not going to lie i was rather shocked on how simple and easy this has been !
oModist H
October 27, 2024
Best buy was great as always
Bought the top end Samsung in 2022 for about $1,200. The washer with the auto open, 3rd rack etc. It's a great dishwasher BUT.
We recently had a baby and started using the sanitize mode, after a month the dishwasher started blowing the breaker in the fuse box. I took a look and saw the sealant around the wash tank had fallen off (picture attached) where I assume is the booster heater. I started the LONG process of having someone come out. Once they got there, they spent an hour trying to get someone on the phone to tell them what to do. Eventually they said it was an electrical problem and, literally, ran to their truck to leave.
I called an electrician; they said nothing was wrong but since it was hardwired in instead of being plugged into an outlet Samsung will say it was an instillation issue. I paid the electrician $400 to put an outlet in and install a plug and it worked again, we stopped using the sanitize mode as it would continue to blow the fuse.
I kept asking, what about the black tar that has fallen off the wash tank after 2 years (it says they have a warranty for 5 years on tank integrity) but the guy at customer service said since it's past a year they can send someone out but I'll have to pay for it.
I went on vacation for a week and missed a couple calls from their 1800 # trying to schedule a visit and they sent me a couple texts saying "we called you didn't answer". I replied to the texts, but no one texted back.
IN SUMMARY,
Good products if you don't mind having the replace them every 2-5 years. God forbid you need service as you will be down for weeks at a time going through "the process". In our case it was super inconvenient having a newborn and our dishwasher can't handle the loads.
Also wondering why in 2022 it cost $1,200 but the same dishwasher today costs $800.....
My thought was, if the dishwasher is going to crumble after 2 years and you can't fix it, replace it. They said, oh yeah that's fine....
Response from Best Buy
October 26, 2024
Good Afternoon, Chris.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64356787" for reference. You can find us here:
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^Trey
Quick, efficient in helping with my pick up.