Best Buy Brookfield

I had a very bad experience at Best Buy with my Iphone. I went to the Brookfield Best Buy Geek Squad to check out why the receiver on my Iphone wasn't working. The man I worked with ran diagnostics and told me 'unfortnately, this Iphone has serious mechanical issues. It would be cheaper to replace the phone or get an uppgrade.' This was probably going to cost me at least $400 or perhaps more. I wanted a second opinion, so I took my phone to the Genius Bar at the Mayfair Apple Store. They ran diagnostics and said everything was fine with the phone. The tech said the phone was fine, it probably just needed a little cleaning. He cleaned out the speaker and it works better than ever!!! I guess Geniuses are better than Geeks!

So this is Strange. Usually going to this Best Buy i always have a good experience. Yesterday was different. I came in to pick up an order and ask for a receipt. Props To Sean for taking care of that for me. My partner wanted to know where to find the chargers for a laptop since we were around the laptop area.I asked an employee if there is anyone to assist or if they could answer this question. Mind you I understand he was in a rush and BUSY. But, he claimed to be the manager and he will call for someone for us to assist right away. I respected that and waited with my partner at the laptop area. We only wanted to ask a question but, did not mind the wait. It was about to be ten minutes waiting while watching the manager come back with someone. Probably training? not sure lol. Watched him take this customer who was opening a credit card with the other employee to help check her out and open a credit card. Still no help until he finally called for someone to come when he noticed us still there. Someone named Ebony came to help. Which props to her too for helping us answer the simple question we waited ever so long for. Didn't realize new credit card customers take priority over others is what it felt like. I get there is a quota to be met but it felt weird and uneasy. My Partner said it was probably because of our ethnicity. Which i highly doubt and hopefully that isn't the case. We come to this location due to awesome crew but that was not the best experience for us.

I recently bought a new laptop from Best Buy and I was having some problems getting things to work. I didn't understand some of the procedures and Hank R. in the Geek Squad was able to help me get everything set up and running. He helped me out and is a credit to his abilities. A shout out to Hank R. for all his help. Thanks Hank.

Purchased Kitchen Aid refrigerator, stove and dish washer March 22, 2024! Appliances all stopped working August 19, 2024. Asked for support at Best Buy and received absolutely no support or customer service. I walked out with a blue Post-It!