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Frequently Asked Questions About Best Buy Brookfield

How do I check product availability at the Brookfield Best Buy?
How do I check my order status?
My local Brookfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Brookfield stores’ holiday hours?

Recent Reviews

4.2
(2252 reviews)
Mark S
November 12, 2025
1 out of 5
Shope Best Buy a lot and total tech membership. They need to revisit not be able to talk to the stores. This is the most frustrating thing ever since they made this change.... The computerized phone system is the worst experience ever.... Need to check availability or place an item on hold forget it. Better service from Amazon, this is why Best Buy struggling. They should provide better customer experiences or i can just have it delived by Amazon in a few hours or a day and not deal with this.
Response from Best Buy
November 12, 2025
Hello, Mark, Thank you for your review. Not getting the assistance you'd like on the phone is pretty frustrating. If you'd like assistance or want to formally document your experience with our phone team, please send a message on social media. Kindly include Review 68278 in your message. Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
Beth S
November 06, 2025
5 out of 5
Staff always helpful & friendly
James T
November 04, 2025
1 out of 5
You cannot call the store directly. First they connect you to an AI that does not have any answers. Then they connect you to someone overseas who does not have any answers. Overseas rep will refuse to connect you to the store. I can go in the store and people are just standing around not doing anything. this is idiocy.
Griffen G
November 04, 2025
5 out of 5
Will was very professional and a great help he immediately asked if we needed help and was able to find the perfect product for me thank you

About Best Buy Brookfield

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