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Frequently Asked Questions About Best Buy Brookfield
How do I check product availability at the Brookfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brookfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brookfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brookfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2341 reviews)
Erie G
June 17, 2026
2 out of 5
Store looks empty, disorganized, and about to go out of business.
Response from Best Buy
June 17, 2026
Hi Erie!
Thank you for your feedback. We appreciate you taking the time to share your thoughts on your recent visit with us.
To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/Bj1Mbm, Instagram: https://bby.me/ljJKHy, or Twitter/X: https://bby.me/oUuWxy and reference Google review 173713 in the details you provide.
Ivan R
June 15, 2026
1 out of 5
How is the store empty and I have to wait 15 minutes to get assistance with an item, just ridiculous!
Response from Best Buy
June 16, 2026
Getting help in our stores should be easy, and we understand the frustration when it wasn't. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/L9lsWh), Twitter/X (https://bby.me/sysuiB), or Instagram (https://bby.me/dtrT0D), and mention your Google review, 173020.
Desiree T
June 15, 2026
1 out of 5
Awful awful AWFUL. Booked an appointment for 4:40 to get my phone screen fixed. Tried calling beforehand but it’s impossible to call the store. I was told I’d get a call back in two hours never happened. I get there for them to tell me that it’s going to be 2- 2 1/2 hours. Great. Then he comes back and says “sorry never mind there’s no tech to fix your phone today”. Why would you have an appointment open online and no tech? I asked to talk to a supervisor to put in a complaint. The supervisor first tried telling me that they’re not certified. He was wrong about that corrected himself. Then he tells me it’s not a same-day service. He was wrong about that corrected. I told him it doesn’t seem like he knows what’s going on, Because it didn’t. He told me that was rude of me to say and kicked me out of the store. He didn’t attempt to solve my problem. Even if there wasn’t a way to solve my problem, he didn’t acknowledge the problem that I had. He didn’t apologize for the problem that I had. He didn’t do anything to try to make me feel better what. I don’t know what kind of training jees had, but clearly it was not enough. This is why Best Buy is going out of business.
Response from Best Buy
June 16, 2026
Hello, Desiree,
We understand that having concerns with a manager not seeming to know the policy on the Apple phone repairs in store. In some cases we may not have the parts for repairs and wouldn't be able to offer the same day service. Apple Certified techs in Geek Squad can also sometimes call out causing disruptions. If you would like to file a complaint on your service appointment please reach out to us on any of our social media profiles below with Review 172977
Facebook (https://bby.me/RWy6DU)
X (https://bby.me/6TsqBm)
Instagram (https://bby.me/9p8WIN)
BigSmoove325
June 15, 2026
5 out of 5
Joey was fantastic. Haven't have service like that in quite some time from best buy