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Best Buy Brookfield
Services Offered
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Frequently Asked Questions About Best Buy Brookfield
How do I check product availability at the Brookfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brookfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brookfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brookfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2236 reviews)
L M
August 17, 2025
5 out of 5
Very helpful clerk
nhatchi m
August 17, 2025
4 out of 5
There is no product that I like
Becca M
August 14, 2025
1 out of 5
Do not ever shop at Best Buy. They changed the return policy from 30 days to 14 days on select items - I purchased headphones. I just went to return them and I’m two days past the new 14 day policy. They made me pay $50 to get the Best Buy membership to then upgrade the return policy to 60 days so that I could return the headphones. What a scam.
I even repeated it back to the manager. I said so I missed the return policy by two days and now I have to pay $50 to be able to return these headphones? He said yes.
Response from Best Buy
August 14, 2025
Hi there,
Thank you for your feedback. I can certainly understand your concern with not being able to return your headphones two days outside of the return period.
Our standard 15-day return policy has been in place since 2013. You can find the full details at https://bby.me/ugsj48. While an extended return period is one of the many benefits of having a membership, a membership is in no way mandatory, and you can cancel it at any time.
We take customer feedback seriously. If you would like to have your concerns addressed further, please reach out to us in a private message or DM on Facebook: https://bby.me/qln7w0, Instagram: https://bby.me/vy6w2z, Twitter/X: https://bby.me/ys1u7i. Be sure to mention your Google review 29238.
Kind regards,
^Pre
Bobbie R
August 11, 2025
2 out of 5
Bought a new computer The geek squad transferred my old information to my new computer. Hours of time calling geek squad it’s still not working.
They gave me a power cord with somebody else’s name on it and for brand new computer.
You can’t call the store because they don’t have a functioning phone. You just get to call into the geek squad who tells you to go to the store. Another inconvenience at this point they should be paying me.
Response from Best Buy
August 12, 2025
Bobbie,
Thank you for the review. I can understand your frustration with not being able to get in touch with the store. I would also be concerned if I received another customers power cord.
I'd like to ensure this is looked into further. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/scgh27), Twitter/X (https://bby.me/v1c8bv), or Instagram (https://bby.me/cpbn7n). If you can also include, Google Review 27885 in your message, it'd be appreciated.
Regards,
^ Kristy