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Frequently Asked Questions About Best Buy Brookfield
How do I check product availability at the Brookfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brookfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brookfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brookfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2378 reviews)
Matthew H
October 03, 2026
5 out of 5
Amazing visit to the Best Buy; my kids loved the pokemon event
Glen K
October 03, 2026
5 out of 5
I got great help from the store employees buying a laptop.
T L
October 02, 2026
1 out of 5
Honestly the worse customer service experience I've had in my life. I order something worth 1000. I get a delivery date. Delivery doesn't show. No email links respond to any update, and my previous order number when I put into their system just says "expired". EXCUSE ME? 1000 already taken from my account. THAT CHARGE wasn't expired!!!!. So I try to reach customer service. I was hung up on. Literally hung-up on. I didn't raise my voice, make racial slur. Just wanting accountability. I asked for a manager or supervisor and was immediately disconnected.
This is what happened when we outsource customer service. Can't even understand them to begin with. Goodbye Best Buy. I truly hope you meet the same demise as Blockbusters. Sadly, they were far more valuable in terms of family time and memories. Best Buy just trash. I wish the worst.
Update. The manager was absolutely useless. I hope best buy goes totally bankrupt. I'll be shorting their stock.
Response from Best Buy
October 02, 2026
Hi there,
Thanks for taking the time to leave a review here on Google. I can certainly understand why experiencing a missed delivery for a high-value order, difficulty obtaining updates, and feeling disconnected when trying to reach customer service would be upsetting. If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo 229450” when reaching out on social media.
Ken W
September 29, 2026
5 out of 5
Nice place to shop