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Best Buy Brookfield
Services Offered
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Frequently Asked Questions About Best Buy Brookfield
How do I check product availability at the Brookfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brookfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brookfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brookfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2160 reviews)
Bob F
January 17, 2025
5 out of 5
Have usually had great service and decent selection of what I need.
Robin K
January 17, 2025
5 out of 5
Great customer service.
Richard “
January 09, 2025
1 out of 5
I wish I could give ZERO stars.
Recently purchased a refurbished Apple Watch online, was super excited to get it but when the package arrived the item had been stolen. Called the online customer service 3 times to file my claim but denied it and communication was absolutely HORRENDOUS.
In person no one was able to help or work together with their online team. I will NEVER shop there again. Definitely does not deserve the name “best” buy.
Response from Best Buy
January 09, 2025
Hello, Richard,
Thank you for contacting us and sharing your experience. I can certainly understand your concern with the theft of your refurbished Apple Watch and the difficulties you encountered with our customer service. This is definitely not the experience we would want for any of our customers.
We would love to look into this further. Please send us a message or DM on any of our social media links below. Be sure to include your full name, phone number, and email address. Also, mention your Google review 64661578.
Facebook facebook.com/BestBuy
Instagram instagram.com/bestbuy
Twitter/X twitter.com/BestBuySupport
Kind regards,
^Pre
Jim M
January 09, 2025
1 out of 5
We stopped in this store on Tuesday to purchase an Epson photo printer. The price was $599. The salesperson said our membership would give us $100 off but they didn't have any in stock. They would have one Thursday. We said we would come back then. We came back on Thursday (just two days later) and there it was in stock. We took it to the counter to purchase it but now they told us the membership deal for $100 off was no longer available. We would have to pay full price. This was never mentioned on Tuesday when we said we would be back on Thursday. We asked if there was anything they could do but just got a NO. We could watch for a sale price and they would match it in the next 60 days but that's all they could do. Right down the road at Target we could get the exact same thing and get 5% off. You don't need to tell me to use social media to take our complaint further. If this is the way Best Buy handles customers we will never step foot in a Best Buy store again! There are many other stores to shop at that treat their customers right. Best Buy is not one of them.
Response from Best Buy
January 09, 2025
Hello, Jim,
Thank you for writing a review. We really appreciate your feedback. I can certainly see how frustrating that experience was, as I too like to get the best deal possible. We invite you to formally document your experience with us; please send a private message on social media with your name, phone number, and email. Please mention Google Review 64660895 in your message.
Here are the links to our socials: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) We look forward to hearing from you.
Sincerely,
^Meghan