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Frequently Asked Questions About Best Buy Brookfield
How do I check product availability at the Brookfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brookfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brookfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brookfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2360 reviews)
Fritz U
August 09, 2026
1 out of 5
Horrible- says my AirPods had a one year warranty but they won’t do anything even though it hasn’t been a year
Response from Best Buy
August 09, 2026
Hello, Fritz,
Thank you for taking the time to leave a review. It can be difficult when you aren't able to get assistance with your AirPods, so we understand your disappointment. Customers without Apple Care on their Apple products will need to contact Apple for their manufacturing warranty. If you are in need of assistance locating the manufacturer, or would like to formally document your review, please send a private message on social media. Please include Google Review 200880.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Cherie L
August 01, 2026
5 out of 5
I made an appt with the repair service over the phone to repair a cracked TV screen. ( I purchased the TV in December 2025. ONLINE) They were able to get me in the next day. The service repair person looked up my purchase date and information. I had bought the extended warranty, so my repair would be free and could have it back in 2-3 weeks. I received courtesy and efficiency from the employee. They will call when they receive it from their repair shop. Great location on Hwy 18 , with handi-cap parking too.
Dennis H
July 29, 2026
5 out of 5
Great products, prices and people!
Jeffrey M
July 28, 2026
5 out of 5
Came in today looking for a memory card for my camcorder. Not sure what to buy and was torn between Sandisk extreme plus or extreme pro. David was more than helpful by explaining the difference between the two. He was really knowledgeable and I can’t say enough good things about him.