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Best Buy Brookfield
Services Offered
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Frequently Asked Questions About Best Buy Brookfield
How do I check product availability at the Brookfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brookfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brookfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brookfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2280 reviews)
Keith
January 09, 2026
3 out of 5
They had what I wanted
Edward P
January 09, 2026
5 out of 5
Nice store with large display areas and Geeks services center.
T S
January 08, 2026
1 out of 5
Attempted to contact the store and after about 5 minutes of unhelpful (possibly the worst ever) AI interaction was placed on hold. When someone finally picked up, I learned you are actually unable to call this store, or any Best Buy store. Every single call placed to the individual store phone numbers listed are now routed to an overseas call center. This is unbelievable! No shade to the employees at this store they have always been great. What a shame they can’t pay you more and let you answer the phones. Corporate greed at its finest.
Update: Visited the store today and the employees were extremely helpful and knowledgeable. I have been shopping this location for decades and the service is still great. I’m leaving the single star review because of the corporate greed. The AI response to my initial review only proves the point! Best Buy corporate DO BETTER!!! Pay your employees more they are the only reason people my age are still shopping there.
Response from Best Buy
January 09, 2026
Hello,
Thank you for reaching out to us. Trying to get answers to your Best Buy questions should be easy, so we can understand your concern. While our stores are unable to receive direct phone calls, we do offer several ways to get answers to your questions. Please connect with us through social media. You can find us on Facebook (https://bby.me/dxyodf), Twitter/X (https://bby.me/zhzkg0), or Instagram (https://bby.me/v06qqa). Please reference Google Review #102423.
Scott W
January 08, 2026
4 out of 5
Don’t get to Best Buy that often anymore. I needed to upgrade my TV to better connect with my other entertainment components, specifically HDMI ARC for a sound bar.
It wasn’t too busy when I arrived on a Thursday afternoon. There were a few associates available around the store, but I didn’t need any help. I found a small selection of 50 inch TVs that met my requirements.
The checkout process was straightforward, and I was able to split the purchase between a prepaid debit card with a small remaining balance and my regular credit card.
A pretty uneventful, but successful visit.