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Best Buy Brookfield

19555 W Bluemound Rd
Brookfield, WI 53045
(262) 796-0669

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Frequently Asked Questions About Best Buy Brookfield

How do I check product availability at the Brookfield Best Buy?
How do I check my order status?
My local Brookfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Brookfield stores’ holiday hours?

Recent Reviews

4.2
(2117 reviews)
Eric V
September 09, 2024
1 out of 5
I had a very bad experience at Best Buy with my Iphone. I went to the Brookfield Best Buy Geek Squad to check out why the receiver on my Iphone wasn't working. The man I worked with ran diagnostics and told me 'unfortnately, this Iphone has serious mechanical issues. It would be cheaper to replace the phone or get an uppgrade.' This was probably going to cost me at least $400 or perhaps more. I wanted a second opinion, so I took my phone to the Genius Bar at the Mayfair Apple Store. They ran diagnostics and said everything was fine with the phone. The tech said the phone was fine, it probably just needed a little cleaning. He cleaned out the speaker and it works better than ever!!! I guess Geniuses are better than Geeks!
Response from Best Buy
September 09, 2024
Hello, Eric! Thank you for sharing this experience with your phone. I know it's important for this kind of device to be serviced properly, and we'd like to follow up on this interaction. To continue, please contact us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with “This is in regards to my Google review case #64177588” and share your full name, email, and phone number. Thank you, ^Allison
Haley L
August 27, 2024
3 out of 5
So this is Strange. Usually going to this Best Buy i always have a good experience. Yesterday was different. I came in to pick up an order and ask for a receipt. Props To Sean for taking care of that for me. My partner wanted to know where to find the chargers for a laptop since we were around the laptop area.I asked an employee if there is anyone to assist or if they could answer this question. Mind you I understand he was in a rush and BUSY. But, he claimed to be the manager and he will call for someone for us to assist right away. I respected that and waited with my partner at the laptop area. We only wanted to ask a question but, did not mind the wait. It was about to be ten minutes waiting while watching the manager come back with someone. Probably training? not sure lol. Watched him take this customer who was opening a credit card with the other employee to help check her out and open a credit card. Still no help until he finally called for someone to come when he noticed us still there. Someone named Ebony came to help. Which props to her too for helping us answer the simple question we waited ever so long for. Didn't realize new credit card customers take priority over others is what it felt like. I get there is a quota to be met but it felt weird and uneasy. My Partner said it was probably because of our ethnicity. Which i highly doubt and hopefully that isn't the case. We come to this location due to awesome crew but that was not the best experience for us.
Response from Best Buy
August 27, 2024
Hey there, Haley. Thanks for reaching out and providing your review. We are disappointed to hear about your recent experience needing assistance in our store. Can you please reach out to us on social media so we can assist and document your feedback? You can reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) and let us know that you are reaching out about your Google Review 64124362. Thanks, ^Connor
steven c
August 24, 2024
5 out of 5
I recently bought a new laptop from Best Buy and I was having some problems getting things to work. I didn't understand some of the procedures and Hank R. in the Geek Squad was able to help me get everything set up and running. He helped me out and is a credit to his abilities. A shout out to Hank R. for all his help. Thanks Hank.
Gloria O
August 19, 2024
1 out of 5
Purchased Kitchen Aid refrigerator, stove and dish washer March 22, 2024! Appliances all stopped working August 19, 2024. Asked for support at Best Buy and received absolutely no support or customer service. I walked out with a blue Post-It!
Response from Best Buy
August 19, 2024
Hi Gloria, Thank you for sharing this review with us here. I'm concerned to hear that your appliances that you purchased this year are having issues, which I understand would be frustrating. We'd be happy to discuss this further with you to understand your experience and provide any assistance you may still need. If you'd like to do so, feel free to reach out to us on one of our social media channels. We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and this review so we can assist. Thanks, ^Caleb

About Best Buy Brookfield

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