Frequently Asked Questions About Best Buy Brookfield
How do I check product availability at the Brookfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brookfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brookfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brookfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2252 reviews)
Mark S
November 12, 2025
1 out of 5
Shope Best Buy a lot and total tech membership. They need to revisit not be able to talk to the stores. This is the most frustrating thing ever since they made this change....
The computerized phone system is the worst experience ever....
Need to check availability or place an item on hold forget it. Better service from Amazon, this is why Best Buy struggling. They should provide better customer experiences or i can just have it delived by Amazon in a few hours or a day and not deal with this.
Response from Best Buy
November 12, 2025
Hello, Mark,
Thank you for your review. Not getting the assistance you'd like on the phone is pretty frustrating. If you'd like assistance or want to formally document your experience with our phone team, please send a message on social media. Kindly include Review 68278 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Beth S
November 06, 2025
5 out of 5
Staff always helpful & friendly
James T
November 04, 2025
1 out of 5
You cannot call the store directly. First they connect you to an AI that does not have any answers. Then they connect you to someone overseas who does not have any answers. Overseas rep will refuse to connect you to the store. I can go in the store and people are just standing around not doing anything. this is idiocy.
Griffen G
November 04, 2025
5 out of 5
Will was very professional and a great help he immediately asked if we needed help and was able to find the perfect product for me thank you