Best Buy Brookfield

Paid for a PSU swap. Install was completed but the PC would not POST afterward, with a DRAM error light on the motherboard that Geek Squad documented in their own service notes. When I asked them to verify their work hadn’t disturbed adjacent components, I was told that was outside the scope of service and would require a separate paid diagnostic. I was also asked to sign a form attesting the work was “satisfactory to me” before they would return my computer, despite the unit being non-functional at pickup. After getting home and comparing photos I had taken of the inside of my PC before drop-off versus after pickup, I found that a cable connected to the motherboard before I brought it in was no longer plugged in when I got it back. Whether it contributed to the boot issue or not, leaving a customer’s hardware in a worse state than it was received, then refusing to verify the work, then pressuring a “satisfactory” signature to release the computer is not acceptable. Would expect more accountability from Geek Squad on basic follow-through.

Very lousy Customer Service. I had an appointment this morning with a BestBuy Tech to get my Phone Battery replaced and got lots of notification to get ready for it until the last minute. When I got there on time at 11:20am there was no tech available for the entire day. No one bothered to contact me or send a text or anything to notify me of there inability. Now, I probably wouldn't be so upset if I had not plan my day around this appointment and drove 40 miles. It is just a lousy way to treat a customer. Beware. They asked me to reschedule I said I was no longer interested in their service! I will go to the Apple Store instead... Much more trustworthy and easier to make an appointment too!

The Geek Squad took great care of me and helped.me with an annoying issue my laptop was doing. I was in and out within an hour with no reservation. I absolutely would.recommend these guys if you need help. My real.estate.busoness is back runnig smooth. But, be prepared to be patient as they work on something until they get it fixed, so you may have to wait a bit. Nick

Ok