Best Buy Delafield

Gordy and Carl were great staff members that helped a lot with getting me a new phone and we had many issues that were not their faults but they helped make the process fun and got the job done. They were super knowledgeable, friendly, and helpful! Highly recommend to just go in and ask straight for them. They both deserve a raise!

I ordered a TV from this Best Buy last night for pickup. I live about 50 miles away, so it would have been a 100-mile round trip. While getting ready to drive down, I noticed the order had been cancelled with no explanation. The automated phone system just said there was a “purchase problem.” When I finally reached a customer service representative, they told me the real reason: the store never had the TV in stock to begin with. This is a clear inventory management problem. Listing items that aren’t actually available wastes customers’ time and nearly sent me on a long, unnecessary drive. Please fix this so others don’t go through the same frustration.

I placed an order for a new laptop to be delivered, and it kept saying 'arriving today' - they kept jerking me around, so I decided to try and opt for pickup; then came the crickets. Best Buy offered NO help, NOT EVEN A TRACKING NUMBER, and not even a full refund after I waited days for my laptop and ultimately canceled my order. We will NEVER be shopping there again. Beyond disgusted and disappointed by the way they operate.

We purchased a tv and sound system they came to install but due to contractors they were unable to get to space so they left in garage and rescheduled to install 19 days later. I called to see if I was on the schedule and I wasn’t so I don’t know who the lady I talked to who set up the new time and it’s impossible to talk to anyone we are about to return it all and go to another store where we can get service if they don’t call within a day to get this straightened out.