Best Buy Delafield

AVOID: Try to avoid this Best Buy location if possible and use the Brookfield location which is much better. I got lucky enough to purchase this PlayStation after waiting online through the BB app. I purchased this system as brand new from Best Buy. I went to pick it up and the system was completely opened (seal from Sony opened) and the box looked like it was thrown off a flight of stairs. They wrapped their Best Buy inspection tape over the main seal and the bottom of the box to keep it together. Seeing as I did not purchase an open boxed item I went back to the store. An employee took photos and my number and explained the GM would be in the next day and he would reach out to me. Well one week later, no phone call from the GM. I had to go back in again and they told me they would do nothing and they wouldn't even honor an open box price on the item. This was just a miserable experience from start to finish for what should of been a fun Christmas time gift. Just a warning to those who might be purchasing an expensive item to visit the other location instead.

Great Geek Squad service.

I bought a 65" TV from this location and within 10 days the TV stopped working and would no longer turn on. I call the 800 number and they tell me to return it to the store. I go to return the TV to this location. Upon entering I tell the the group of employees that is standing at the front that I am returning the TV. One of them mentions that they don't take TV returns but they get another employee to help me take the TV out of the car. After getting the TV out of the van they put it on a cart. Another employee comes over to process the return. I am not sure if this was the employees first day but he cannot find an outlet to plug the TV into. I tell him the TV does not turn on anymore and he is frustrated that I didn't tell him that sooner. He eventually finds an outlet and confirms that it in fact does not turn on. I tell him I am trying to get it replaced as quickly as possible. He tells me I can have it sent to me on 12/23 or we can pick it up on 12/31. It was an easy decision to get it sent. I say lets do the 12/23 date and he proceeds to tell me that it will cost $105 to ship it to me. I tell him I am not paying shipping on a replacement TV. I mention the sign that is in the corner that says free shipping over $35. He says that delivery is different than shipping and if I wanted the TV on 12/23 I would have to pay that amount. I am not willing to pay the shipping cost, so I tell him just do the 12/31 pick up date. Then I call the customer service line and explain the issue. He says that is pretty ridiculous considering Best Buy sold a TV that stopped working and wouldn't cover the cost of shipping. He proceeds to change my order and get it shipped for free on the 12/23 date. Moral of the story. DO NOT BUY FROM THIS LOCATION. They have 0 customer service ability. Thank you Best Buy Corporate!

Always helpful when I go to Delafield Best Buy. Geek squad is amazing! Floor help always informative and steers me to what I’m looking for. One thing that really bothered me though was seeing an employee walking around with loud keys at his hip and his pants hanging down low, I mean low. That was very unattractive and unprofessional. Sorry fella, but buy a belt, please!