B************* R
June 24, 2026
Well, 2nd Best Buy came in clutcheroo. Apple pencil on sale. Normally $80, there for $59. Bam. BOPUS. Hit the store right at closing. 2 old ladies in front of the register and I'm like damn, I won't make it. Samuel smashes the customer service and snags my pencil and I'm out. Seriously dude was fantastic no cap. Give him a raise, a promotion. Need more cats like that up front interacting with customers.
Found exactly the item I was looking for. The Technical assistant stuff was true professional and knowledgeable.
Was an okay experience. Seemed a bit empty in the store
Purchased a out of box tv from here labeled excellent. Which according to website has all parts. Got tv home. No remote, stands or power cord. You can't call store direct. You get the run around. This is my 4th tv and 1 laptop. purchased from best buy. No more. They don't want to stand by their word
Response from Best Buy
June 03, 2026
Hello, Jeff,
Thank you for taking time out of your day to share your feedback. Finding out that your open box purchase is missing items is never great news, so we can understand your frustration. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/DavKRH), Twitter/X (https://bby.me/p0CQQM), or Instagram (https://bby.me/8omWGh). Please reference Google Review, #160402.