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Frequently Asked Questions About Best Buy Delafield
How do I check product availability at the Delafield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Delafield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Delafield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Delafield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1308 reviews)
jomumas
November 05, 2026
5 out of 5
I went to go get a gift and the staff there was super helpful and nice! In and out even for something they had to go look for! Exceptional service.
Heather B
October 03, 2026
5 out of 5
Gordy and Carl were great staff members that helped a lot with getting me a new phone and we had many issues that were not their faults but they helped make the process fun and got the job done. They were super knowledgeable, friendly, and helpful! Highly recommend to just go in and ask straight for them. They both deserve a raise!
Jeremy G
October 02, 2026
1 out of 5
I ordered a TV from this Best Buy last night for pickup. I live about 50 miles away, so it would have been a 100-mile round trip. While getting ready to drive down, I noticed the order had been cancelled with no explanation. The automated phone system just said there was a “purchase problem.” When I finally reached a customer service representative, they told me the real reason: the store never had the TV in stock to begin with.
This is a clear inventory management problem. Listing items that aren’t actually available wastes customers’ time and nearly sent me on a long, unnecessary drive. Please fix this so others don’t go through the same frustration.
Response from Best Buy
October 02, 2026
We understand the frustration when an order is cancelled unexpectedly. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/aJU4WM), Twitter/X (https://bby.me/FOKyut), or Instagram (https://bby.me/GL8lKv), and mention your Google review, 229517.
Miss M
September 29, 2026
1 out of 5
I placed an order for a new laptop to be delivered, and it kept saying 'arriving today' - they kept jerking me around, so I decided to try and opt for pickup; then came the crickets. Best Buy offered NO help, NOT EVEN A TRACKING NUMBER, and not even a full refund after I waited days for my laptop and ultimately canceled my order. We will NEVER be shopping there again. Beyond disgusted and disappointed by the way they operate.
Response from Best Buy
September 29, 2026
Good Afternoon, Morgan,
We definitely understand how you are feeling after your order was unexpectedly delayed, and not receiving the support you needed. We would be happy to learn more about these concerns. Please send our team a private message on social media that includes your Google review case ID: #228094.
- Facebook (https://bby.me/VnrpYr)
- Twitter/X (https://bby.me/2k8bvH)
- Instagram (https://bby.me/F0KAVP)