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Best Buy Delafield
Services Offered
Geek Squad Services
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Frequently Asked Questions About Best Buy Delafield
How do I check product availability at the Delafield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Delafield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Delafield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Delafield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1284 reviews)
John S
April 15, 2026
5 out of 5
This store is very easy to get to, plenty of parking close to the store. I arrived around 12:30 p.m. and was immediately greeted the moment I walked in. The online order pickup area is right inside the front door to your left. I was in and out of the store in under 5 minutes. I noticed that at this time of day the store was almost completely empty of customers as I could see several staff members with nothing to do and noticed only a couple other customers in the store. I prefer this store over the one in Brookfield mainly because it is easier to get to and has more parking that is much closer to the store. As a reference I live about equal distance between both stores.
Solo U
March 28, 2026
1 out of 5
Horrible experience with this store. I went in to get my son a computer tower. When I walked in, I was greeted and told to go over by the computers and that somebody would come help me. I was over there for about fifteen minutes. Nobody ever showed up. So I went to the front and told the guy nobody showed up to help me. He was like, oh sorry and did not offer to help me at all. So I just left the store. I will never be shopping at this store again. Horrible customer service.
Response from Best Buy
March 29, 2026
Hi,
Thank you for sharing your feedback regarding your experience with us. What you’ve mentioned is quite concerning. We try to pride ourselves in ensuring we provide great customer service. Let’s get this documented and reviewed further for you.
Please message us through one of our social media channels below:
Instagram (https://bby.me/0hY5xq)
X/Twitter (https://bby.me/HArXee)
Facebook (https://bby.me/r1yYME)
Be sure to send the full details of your situation. Also add Google Review 136006. We look forward to hearing from you.
charles t
March 19, 2026
1 out of 5
Had problems with my phone. Infected with malicious virus. Service rep was able to fix it in about a half hour.
Response from Best Buy
March 20, 2026
Hello,
Thank you for the review. We are happy to learn your phone was able to be fixed.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 132139
Drew O
March 09, 2026
1 out of 5
Geek squad is terrible customer service
Response from Best Buy
March 10, 2026
Hello, Drew,
We appreciate you taking the time to share your feedback. We strive to provide great customer service, so we can understand your concern when that is not provided. We'd be happy to document your experience here on a corporate level. For support, please contact us on our social media:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please reference Google Review, #127751.