Best Buy Delafield

Came into this store 30 minutes before closing on July 3, 2025. The customer service at the store is an absolute joke. I’ve never seen a pile of grown men be so inept and rude. It is no wonder why the store has such a terrible reputation in lake country. Just fyi, this isn’t a volunteer position boys, you actually need to be polite and helpful. It’s in your job description.✌🏼

Careful with there sales tatic. The other day i went to go buy a headset and on the display it says sale price of $79.99 and orig price of $100.00 so i grabbed it and went to go check out. Grumpy lil cashier women beacuse i went in there right before they close probaably, swears up and down its not on sale. So i took one of the staff and showed them where the sales tag/display was. The staff says the one that you grabbed was made in 2022 and the ones that are on sale is 2023 or something and states unfortuatally the newer ones are all sold. If i didnt check the price i would've paid original price for old model that there trying to sell. By the way you cant tell the differnce because headset on the box just shows the brand name and model number/name. You would think if there displaying sale item on display and product down below your buying that item but no. Another sour taste was once i came back to the register to pay for my items the grump lady scanned all my items and told me you can only buy one of these product. Nowhere in the store says its limited to one purschase. It almost felt like i trying to buy things but there dictating what i can buy in the store so i ended up not buying any. I would advise just going to brookfied bestbuy or online. There store display sales and what they have in the inventory is not syncing correctly in Delafield and just decieving people.

Geek Squad Is Very Helpful. They Know How Fix Anything.

Bought an open box excellent condition lenovo yoga 7i shipped online and it came without charger and not in condition as described. Has black tar and scratches and scuffs and i am disabled and cannot make it to the store to return. I wanted partial refund for missing charger and worse condition and was told that can't be done. Very upset...It was shipped from watertown, WI so i assume it's this location Edit: now I find out it has bad hardware lol...what a purchase.