If all the customers are sitting in the Geek squad area...maybe get some help from other departments
I recently got a dishwasher from Best Buy and paid for delivery and installation. When the installers got here, they said they didn’t have the right part for the plumbing. They put it in the cabinet and left without connecting it to the water line or testing it. It is inoperable. I am having to have someone else come in to install it adequately. Just a word to the wise—if you spend the extra $300 on delivery, installation, installation kit, and hauling, they may show up and tell you they can’t do it and then charge full price anyway. Customer service was unable to resolve the issue.
As a single mom of three kids under five, $300 is a lot to lose.
Response from Best Buy
October 07, 2026
Hello, Abbi,
Thank you for reaching out to us and sharing your experience. We can certainly understand the frustration that comes with in-home modifications regarding plumbing. We intend to provide the best quality of service while servicing our customers in home. Your feedback is valuable to us, and we greatly appreciate you for taking your time to share your experience as it helps us to continue to improve.
If there is something we can do to improve your experience, please get in touch with us on any of the following platforms:
Facebook ( https://bby.me/9ovj3A)
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Please mention your review #231677, so we can document your experience and/or if you have any questions.
Samuel M
September 24, 2026
I have been to Best Buy’s across the country and even worked at multiple locations in the Chicago area as well as the Austin Texas market and I have seen the company grow and change over the years.
This store reminds me of that old school “here to help you” store that made Best Buy what it is. Many stores have lost that over the years but I have always been taken care of at this location.
100% would recommend!