Best Buy Eau Claire

Sales people weren't pushy, they answered my questions and knew what they were doing.

Buena atención y precios

Never have what I need in stock

Very unhappy with Best Buy. The reason I purchase a warranty is to be covered if my appliances have issues. My dryer stopped heating so I called Best Buy thinking I was talking to someone in the Eau Claire Geek department only to find out after going through all the questions and transfers I was actually talking to someone out of the United States. I told them I needed to be connected to someone in the store, they told me that is not an option. Told I had to set up an appointment with them which I did. I had to wait 6 days for someone to come to the house. I was told on Wednesday that someone will be coming between 12-5 On Thursday. I waited all day and no one showed up, I again tried to contact Best Buy and again was told I could not speak to anyone in the store. So upsetting so Friday I called again to have my issue escalated, was told someone would call me back. Again I had to wait, finally got the call only to be told I have to make a new appointment as there is nothing they can do. Are you flipping kidding!! So frustrating, I now know to never to buy from Best Buy but to buy from another reliable retailer that has actual people I can connect with and get the service I need without having to go through so much hassle.