Best Buy Eau Claire

When you spend $2100 on a laptop and printer you dont expect numerous issues with that type of money. I already had to make a 40 min drive each way back to and from the store to correct an issue with the store manager because the original sale experience was not free as was told to me. The store manager was wonderful and ended up having to give me those unexpected charges free because thats what I was told. However, I am being told 3 different things today via AI via the human agent and then ny receipt from the store manager. AI says I have an appt at my home today in one hours time. The receipt says 3 days from now with a 12 hr window period and the human agent says he cant find ANY appt whatsoever and then asked if this was Apple based? Its not Apple based.....WHY DO YOU NOT ALLOW EMERGENT EXPERIENCES LIKE THIS TO BE ABLE TO SPEAK TO SOMEONE HUMAN AT THE STORE. Gas is the most expensive its ever been right now. You already cost me gas 40 min each way to and from to correct the first situation and now because your AI and human agent cant get their situations straight I now have to spend more money on gas going to and from to find out why this experience has been a nightmare and why 3 different scenarios cant agree with one another? You didnt reimburse me any money for the first amount of gas in my car all you did was correct what was needed to be done because I was promised that. Now you are costing me more money to drive in and do all of this again. I should not be told last time that they can correct the initial issue that was their mistake and not reimburse me for gas. I should have been given a credit that time plus now this time. GAS IS VERY EXPENSIVE AND YOUR CLOSEST STORE IS 80 MIN MINIMUM ROUND TRIP and now im doing this twice? I already spent 2100 with you. Youre costing me $20 to $25 per trip correcting your mistakes. Now because of this additional trip thats now a total of $40 to $50 when neither times i should have to spend that on your chaos. I am not made of money. Youre unnecessarily costing me a lot of money. This is unacceptable situatuons like this we cant reach someone at that specific store. I have given you my trust multiple times. I am really ticked off this nightmare continues to have life.

This store has fallen so far down hill. I’ve been going to this store since the 90s and you can walk in look around for 20 minutes and the employees would rather talk to each other than ask you if you need helps shelves aren’t stocked , the stores and absolute mess, it’s a disgrace to how the store used to look and the service they used to provide. Managment is doing a horrible job here. Also when I finally checked out I had to ask the guy to put my phone number in just to get my total tech warranty. They are supposed to ask every time. Total shit show.

I came in having done my own homework knowing what my $2k purchase would be minus some bells and whistles but dont tell the customer youre low on staffing and they may not have the time I may need. Theres just better ways to handle this and how to verbalize it when I'm spending $2k amd you have to do minimum work at best because I came so prepared. Carson though was wonderful.

5 workers standing at the front, 2 in cellphones. Asked for help and they tell you ‘someone will meet you over there.’ Spoiler alert: they dont