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Best Buy Eau Claire

4.0
(2313 reviews)
4090 Commonwealth Ave
Eau Claire, WI 54701
(715) 833-0666
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Recent Reviews

4.0
(2313 reviews)
rob l
September 11, 2026
1 out of 5
This store has fallen so far down hill. I’ve been going to this store since the 90s and you can walk in look around for 20 minutes and the employees would rather talk to each other than ask you if you need helps shelves aren’t stocked , the stores and absolute mess, it’s a disgrace to how the store used to look and the service they used to provide. Managment is doing a horrible job here. Also when I finally checked out I had to ask the guy to put my phone number in just to get my total tech warranty. They are supposed to ask every time. Total shit show.
Response from Best Buy
September 11, 2026
Hello, Thank you for sharing your experience you had during your recent visit. We always want to provide the service that our customers expect, while having the products you want in stock, So that we can look into this further please send us a private message. You can do this at the accounts listed below. When you reach out be sure to mention your Google Review #220956. Facebook (https://bby.me/R39jdt) Twitter/X (https://bby.me/JHo90V) Instagram (https://bby.me/ZK6p5J Buy)
BossBitchh
September 10, 2026
3 out of 5
I came in having done my own homework knowing what my $2k purchase would be minus some bells and whistles but dont tell the customer youre low on staffing and they may not have the time I may need. Theres just better ways to handle this and how to verbalize it when I'm spending $2k amd you have to do minimum work at best because I came so prepared. Carson though was wonderful.
Response from Best Buy
September 11, 2026
Hi, Thanks for your feedback. It's unfortunate that your visit was not as expected, and you had a hard time getting the help you needed. We get why you would be frustrated. We would like to speak with you more and document your feedback. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 220805 in your message to us. X: https://bby.me/9xwlqE Facebook: https://bby.me/NHLWUs Instagram: https://bby.me/GqlWyr
Jay
September 10, 2026
1 out of 5
5 workers standing at the front, 2 in cellphones. Asked for help and they tell you ‘someone will meet you over there.’ Spoiler alert: they dont
Response from Best Buy
September 10, 2026
Jay, It's important to receive employee assistance when visiting our stores and we are sorry to learn that this was not the case. Please send a private message referencing Google Review 220602 to one of the following: Facebook (https://bby.me/uegc9t), Twitter/X (https://bby.me/kb4PxS), or Instagram (https://bby.me/8Munkw).
Rachael J
September 04, 2026
2 out of 5
While working to upgrade my phone through Verizon. I witnessed poor management to the employees. The Verizon tech helping me was phenomenon in trying to help. He is the reason I am not giving it just one star. But I noticed when he needed his manager he didn’t help. I can see why it is frustrating. I do not blame the employees but the managers! They need to learn to manage and answer their employees, they get paid to be there they can learn to answer!!!
Response from Best Buy
September 04, 2026
Hello Rachael, Thank you for sharing your experience. We're glad to hear the Verizon associate provided helpful service during your visit. At the same time, we appreciate your feedback regarding the support and responsiveness you observed from store leadership. Creating an environment where employees receive the assistance they need to serve customers effectively is important, and your comments will help provide visibility into this experience. We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you. Facebook (https://bby.me/T1dqiv) Twitter/X (https://bby.me/ord3LS) Instagram (https://bby.me/Mzw4W1) When reaching out, please reference your Google Review 218194.

About Best Buy Eau Claire

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