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Best Buy Eau Claire

4.0
(2298 reviews)
4090 Commonwealth Ave
Eau Claire, WI 54701
(715) 833-0666
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My local Eau Claire Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
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Recent Reviews

4.0
(2298 reviews)
Katelynn G
August 02, 2026
2 out of 5
I don't know if it was just the time of day that I went but there were literally no employees around to help me. It was even worse when I got to the checkout since there was only 1 cashier who was simultaneously responsible for handling pickup orders despite seemingly not having been properly trained on how to do so. Resulting in what should've been a simply trip to grab a new ink cartridges for my printer taking me almost 10 minutes. Most of which was spent waiting for the lone cashier to ask for help finding the pickup order for the people in front of me.
Response from Best Buy
August 02, 2026
Hello Katelynn, Thank you for sharing your experience. We appreciate you taking the time to provide feedback regarding your visit. Waiting to locate assistance on the sales floor and then encountering delays at checkout due to limited staffing and operational challenges is not the experience customers expect when making a quick purchase. We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you. Facebook (https://bby.me/Esf99g) Twitter/X (https://bby.me/kmkWsg) Instagram (https://bby.me/S6L4Uu) When reaching out, please reference your Google Review 197203.
Susan
July 28, 2026
2 out of 5
Got approached 5 times within 5 minutes of stepping into the store. I get it’s part of the job but it’s a bit overbearing and overwhelming to be in the middle of a conversation with my husband and be constantly interrupted by 5 separate people asking if we wanted help after saying no the first, second, third and fourth times…
Response from Best Buy
July 28, 2026
Good afternoon, We appreciate you sharing your experience with us. It's understandable to be asked so many times if you need assistance so soon after walking into the store, wouldn't be welcome. We'd like to ensure this is looked into further with you. Please send a private message on one of our social media platforms, Facebook (https://bby.me/QPv0ms), Twitter/X (https://bby.me/IskUfh), or Instagram (https://bby.me/QYLxfs), and refer to your "Google review #194351" in your message.
Audrey N
July 16, 2026
2 out of 5
I ordered collector cards online for in-store pick up. When the girl went to scan them in she bent all of them to get to the bar code. Now Im irritated because I can only order these in advance or they're gone. I ALSO have bent cards.
Response from Best Buy
July 16, 2026
We understand the frustration when something goes wrong with a pickup experience. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/H3rHsf), Twitter/X (https://bby.me/vSUNru), or Instagram (https://bby.me/hnxRv9), and mention your Google review, 188482.
Nathan N
July 15, 2026
1 out of 5
Has no way to contact the store. Sells appliances that break within a year, and then cant actually contact a person to remedy it. Took a month for a service member to come out. Best buy themselves refused to work on it, and did not disclose that the service would be so delayed if it was ever needed upon purchase, they implied they would fix it. After spending thousands at this store and not even being greeted with a person trying to help? I will be shopping online, exclusively not from best buy. Maybe if they make this right ill think about it in a month.
Response from Best Buy
July 15, 2026
Hello, Nathan, We appreciate you taking the time to share your feedback. Trying to get your appliance serviced should be easy, so we can understand your frustration. We'd be happy to look into this for you and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/XfHo2H), Twitter/X (https://bby.me/FqLuNj), or Instagram (https://bby.me/QFU9iT). Please reference Google Review, #188113.

About Best Buy Eau Claire

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