I go in looking for a new television. I ask what's the best television for clarity and quality. I was told this is our best television. So I did some research and it was a highly rated brand. I go back set to purchase the recommended TV and another person is there, tells me I should purchase this other brand. Come to find out the sales people are salesmen for specific brands. When I ask what is the best product in a department, I don't need a biased salesman trying to get perks. So don't purchase what they recommended without searching first. You get an LG person that's the tv they are going to say is the best.
Response from Best Buy
December 26, 2024
Louis,
Thank you for the review. I can certainly understand your frustration. We always like to pride ourselves on giving impartial and informed advice. I regret to learn this was not your experience.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review.
Regards,
^Kristy
Excellent customer service when I had questions about headphones.
Michael R
December 12, 2024
I purchased a MacBook with a defect in the screen. The exchange process was paid free and simple and the customer service associate was super friendly
Great place to buy technology, especially when you want to see it in person. Store staff was great