Best Buy Eau Claire

Bought a 65" TCL tv a few days ago. Warehouse worker loaded it into my truck for me. Got it home and opened it and it was shattered. Brought it back immediately and told the manager. He said he shouldn't even accept it because I loaded it wrong. I said no, your warehouse worker loaded it for me. He just looked at me and said "yeah." Like I was lying to him. He literally watched him load it with me. I did get a new one which was nice.

So today I came in to exchange my cross wave for a tineco. I always buy my vacuums and mops from best buy because of the protection plans. After a few years if it doesn't work right or you lose suction you could return it and use the credit towards a new one. Today I saw there was a flash sale going on and I really wanted the tineco. When I came in the worker was talking to their partner I interrupted the small break they were having when they approached me I apologize and said it won't be long and explained why I didn't want the spin wave anymore. They had an attitude. But proceeded to try to do the return. They called the manager up and told me that I was not able to do an exchange I would have to send it out to get repaired and I explained how I do this all the time with my vacuums and that has never been the case and they still refused for me to exchange it to get a different mop. I said fine I will send it off then even though I don't like the way it works and it's unsanitary in my eyes..So after the manager walks away the person helping me tries to send it off and they're not capable. And then( the reason why I'm giving the Stars I'm giving now is because of this man) Travis, he walks up he must have overheard the conversation and he fixed the problem and turned it into a credit so I can get the tineco. Thank you Travis. You know how to treat a customer you made my day, when the other two made me feel horrible and were making my life difficult when there was no need for it! These are the terms of the protection plan. You don't get to change how they work. Geek squad protection plans are one reason why customers come to Best buy..they don't come to feel belittled and treated poorly by workers who don't like the terms of the protection plan. Thank you again Travis for making my day! My hero 😎

Very friendly people

Thanks Mark from the Warehouse Dept. Went above and beyond in finding an item for me today (charge/sync cable). Thank you to the other couple employees who were there who help as well, but I didn't get a chance to ask for your names.