Best Buy Eau Claire

Tyler told me I had to have the physical credit card to look up transactions. I had to make a special trip back with my actual credit card to look up transactions and then they said they could not find anything. He then lied and said he said they MIGHT be able to look it up. Told me kniw one could look it up. I ask for the Manage and he lied and said he was the manager. When I asked for his name he then said he was a supervisor. I tried yo call to talk to the real manager but no one answered the phone and I got trasfered to someone in Guatamala. Funny but I called another store and they helped me over the phone.

Well let me just say this…I won’t be going back to Best Buy for awhile. I went to pick up the refurbished laptop this morning at 10 am. There was a line of people outside in lawn chairs and blankets. Been there quite awhile. Me and another guy went in after they opened and some front office clerk yelled at us we were going thru the exit door. They open automatically. How the hell did we know?! So I went to where the desk is and told them I ordered a laptop and was notified it was there. They couldn’t find it. Meanwhile the same woman comes over very loudly says is there a problem? I said just as loudly I’m here to pick up a laptop. She shouts do you have an appointment? I shout back No. I’m here to pick up a laptop. I don’t need an appointment! She sniffs and turns away. Meanwhile the kid says oh you ordered it online, that’s why we can’t find it. Ok I’ll go get it. Cool. By this time I have a headache. He returned with it and I said I want to buy the protection plan with it can I do that here? He says refurbish laptops are not eligible for protection plans. I said you’re kidding. Nope. I said I give you 1000+ dollars and walk out of here with just the laptop? ! He says you have 15 days to bring it back if it doesn’t power up etc. (confidence builder) or maybe Apple care but I doubt it. So I took it. Then I went home and ordered a new from Apple. I’m taking this one back tomorrow. Oh the reason all the people were lined up waiting for them to open? They were returning Pokémon cards!! Sorry for the rant…but holy cow. All at 10 am ! Lol

Exelente atención y eficiencia total de los asociados.

good business, but also on site selection is dwindling and customer services not what it used to be