We purchased a refrigerator 3 weeks ago and were supposed to receive delivery today between 8:30-12:30 and even got the text saying this. I spent the morning cleaning out our old refrigerator and moving so it would be convenient for the techs. When we clicked on the link to track our order it said “Please Schedule”. Upon calling the listed number for customer service, turns out, the warehouse doesn’t even have our refrigerator!! And guess what? Things happen, I’ve been in service before, and understand! BUT NO ONE BOTHERED TO CALL. I will do business elsewhere going forward. Ridiculous
Response from Best Buy
October 16, 2025
Hi,
Not being updated about your delivery is frustrating. Please connect with us on social media private links to discuss your experience. When reaching out mention review #56609.
Facebook (https://bby.me/qo0glc)
Twitter/X (https://bby.me/s1oy76)
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Returned a $10 aux cord in the package. The store would not give a refund because it was more than two weeks from purchase, would only issue in-store credit. After completing two easy Amazon returns just before this, I definitely will not be shopping here again.
Nation was incredibly helpful!! Helped find us the right phone and was very kind!
David B
September 24, 2025
Always late with digital orders to late with coming to help. When the guy in front says that he'll call someone to help you get your item, and while the store is empty, I don't expect to wait 20 minutes for someone.
Back when I was with best buy in 2018, I remember when customer service was valued. Now they're stingy and can't even throw a bone to a loyal customer. I'm done with them
Response from Best Buy
September 24, 2025
Hey there, David,
We understand your concerns with not receiving quality customer service during your recent service visit with us. We would love to follow up with you on this. Please send us a private message on Facebook (https://bby.me/l6pc69), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #47156"