Best Buy Eau Claire

The support at the store is fantastic, but their online support is beyond a nightmare to deal with. I received a faulty washer/dryer combo unit & it took 7 orders & several supervisors to get my replacement! 1 of the supervisors entered it as a warranty claim, which voided my expensive 5 yr warranty! It was 3 days after I received it so it should have been processed as an exchange. It's now a year later & I've had to purchase 3 warranties because their outsourced support couldn't handle a simple exchange properly! They also cancelled my total+ membership, without consulting me! It's now a year later & I'm still fighting to get the refund that should've been issued when it was cancelled. I purchased several items under my membership & now NONE of my items have any warranties beyond what the product offered. They have refused to attach my previous purchases to my new membership, nor are they willing to cover the cost of additional warranties. If you added up all the hours in a day, I literally spent weeks on the phone & chat support trying to get all of this fixed! 1 of the store managers agreed to sit down with me to sort this all out & was extremely helpful. He even allowed me to repurchase the 5 yr warranty, attached it to the unit & provided me with a receipt just in case online support made any other mistakes. Every time I logged in, the prices of everything changed & prior history just disappeared from my account. SHADY PRACTICES ACROSS THE BOARD! I was provided the contact info for corporate & have yet to receive a response. THOROUGHLY DISGUSTED & WON'T BE PLACING FUTURE ORDERS FOR ANYTHING IMPORTANT.

We got our washer dryer installed by your team. He told me they couldn’t do the dryer because they only had 6ft tubes. The box the guy handed me at the end to do myself said 8ft. I’m pretty sure they just didn’t want to do the work.

After the service we received after spending close to 5k you would think this place would appreciate you and help with any issues. One of the problems is nobody at the local store will answer consistently and most times you get a national line that is mostly recording and lip service. I would find a smaller local appliance store that would be more appreciative of your purchase and answers the phone every time. I was assured that I had an installation date and even had a confirmation number yet that means nothing nobody has any idea what is going on and no nothing about this number . Do your self a favor and steer clear of this place.

Bought a fridge from Best Buy. Set up an install date for today. Delivery window - 8 am to 12 pm. Made arrangements for someone to be home for the delivery. It’s currently 6 PM and no sign of delivery. Called customer service , who were unhelpful, gave me a different number to call, and that number connected to an office that was already closed. Very frustrating experience with no regard for the customer. I wish I had taken my money elsewhere.