Best Buy Fox Point

Based on my experience, I would not recommend this Fox Point Best Buy for anything sold as a Geek Squad service. On February 6, 2026, I spent $3,600 on cameras, smart locks, a doorbell, and installation. The store employee specifically promised professional wall and ceiling installation when I purchased the equipment. What followed was weeks of missed appointments, different crews, incomplete work, and chasing someone to take responsibility. The first appointment was a no-call, no-show. I spent the day waiting, and nobody arrived. Subsequent installers were unprepared or unable to complete the work, including installing the door locks. For the cameras, I was offered basic plug-in placement on shelves instead of the professional installation I had been promised. Store manager Shane Davis told me the installers were contractors and that he did not train them. That explanation did not resolve anything. Best Buy sold me the equipment and installation, and I expected its management to ensure that the people it sent were qualified to perform the promised work. Trying to get help through the automated phone system meant long waits, transfers, and dropped calls. Eventually, two courteous technicians came from Chicago and completed some interior work, but they refused to climb onto the roof to install the four Google cameras I had purchased. They suggested returning those cameras for four solar-powered alternatives. I felt I was being asked to change my purchase to accommodate what they were willing to install. I was also concerned about relying on solar power through Wisconsin’s cloudy winter days. The team had another assignment back in Chicago and left before completing everything or providing adequate training. The most concerning issue came after the Google Nest doorbell installation, when the hallway chime began making an unusual electrical noise. I reported it as an urgent electrical concern and asked Best Buy to inspect the equipment it had just installed before I left town. They refused my request for a prompt inspection and said nobody could come until the following week. Corporate Executive Resolution Specialist Iliana later cited refunds for unfinished installation work and $150 in gift cards, then declared the resolution final while I was still reporting unresolved problems. I found the response from store management and corporate unprofessional and inadequate, particularly when I was asking them to investigate a possible electrical problem following their own installation. This experience destroyed my confidence in Geek Squad services. I would not hire Best Buy or Geek Squad again, and I hope sharing my experience encourages anyone reading this review to choose another provider for installation or technical services.

The associate the helped me was very knowledgeable and welcoming with info.

Latest electronics for the Geek in you!

Your standard best buy. Didnt seem busy during a weekday. Helpful employees.