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Frequently Asked Questions About Best Buy Fox Point
How do I check product availability at the Fox Point Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fox Point Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fox Point stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fox Point Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1621 reviews)
Kavana
July 24, 2026
1 out of 5
Very disappointing experience with Thomas at this location. I came in knowing exactly which DJI Osmo gimbal I wanted and had already confirmed inventory and that I could use my authorized user status on a Best Buy credit account. Unfortunately, Thomas was not knowledgeable about the product, the account system, or how to troubleshoot the issue.
When we ran into a problem locating the account, I felt like I was doing more problem-solving than the employee. I asked if there was someone else I could speak with, but Thomas told me there was no one available to help. This was frustrating because, in front of me, he was actively communicating with someone else for guidance on the situation. It was clear there were additional resources available, but I was not given the option to speak with someone who may have been more familiar with the process.
Instead of offering solutions, I repeatedly heard what could not be done. I left feeling unheard and discouraged. I understand not every issue has an immediate answer, but customer service should include effort, communication, and a willingness to find solutions.
Response from Best Buy
July 25, 2026
Hello, Kavana,
Thank you for reaching out to share your concerns with your experience at the Fox Point, WI Best Buy location. We understand that not getting the support you needed in store can be difficult. In many cases when an authorized user doesn't bring in their Best Buy Credit Card this may be able to be looked up with their information. If you would like to reach out to us on any of our social media profiles below we would be glad to investigate your concerns further with Review 193010.
Facebook (https://bby.me/4Vho2J)
X (https://bby.me/M3Rday)
Instagram (https://bby.me/X0B9Bx)
Jim N
July 22, 2026
3 out of 5
Understaffed. What staff there is isn't knowledgeable about their products. Certainly friendly enough.
Response from Best Buy
July 22, 2026
Hello, Jim,
Thank you for taking time out of your day to share your feedback. Receiving assistance with a purchase should be simple at Best Buy, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/PEp0vl), Twitter/X (https://bby.me/Whx8wM), or Instagram (https://bby.me/hHaK8i). Please reference Google Review, #191531.
Tevin M
July 17, 2026
5 out of 5
Service was quick and easy and everyone was beyond helpful
Tavo R
July 15, 2026
5 out of 5
No encontré lo que necesitaba Pero me ayudaron a conseguirlo