Best Buy Green Bay

Emma was incredible when I went shopping for a computer. She quickly helped me get what I was looking for without up-selling me. They should clone her for all their stores.

Very disappointed with the service. My friend and I walked around for about 15 mins looking for what we originally went in for. We found it stood by it for about 10 minutes trying to figure out which one to get while three employees walked past. We just figured that wasn't their section. We got fed up and then started trying to find someone to help us answer some questions. There was a gentleman walking around the floor I believe his name was Jake, who looked right at us as we were walking up to him and then immediately turned around. We then decided to just go to a different store and get what we needed. Over all very disappointed in the service there.

Disappointing Experience with Best Buy Price Match Policy I recently had a frustrating experience with Best Buy's online customer service regarding their price match policy. I contacted an online agent to ask whether Best Buy would price-match an LG washer and dryer set that was on sale at Home Depot. The agent assured me that they would match the full Home Depot offer, which included a $200 discount for purchasing both appliances together. However, when I went to complete the purchase, I was informed that while they would match the individual prices of the washer and dryer, they would not honor the $200 bundle savings, which was the major part of the deal. This completely contradicted what I had been told earlier. I feel misled and disappointed by the lack of clear and honest communication. Since calls are recorded, I asked to speak with a supervisor, but I was given the run-around and passed along to three different agents, and no supervisor. Best Buy needs to ensure its online agents are properly trained and give accurate information about their policies. Customers deserve transparency and consistency — not bait-and-switch tactics or vague fine print. This experience has made me rethink future purchases from Best Buy.

We went to Best Buy to purchase a new TV, soundbar, subwoofer, and router. The sales associate, Nick, was so fun to work with. He explained all the different options available in the items we wanted and set us up with everything we needed. He also showed us how to save money by becoming a BB member. He was great to work with, and I hope BB knows what a great asset for he is the company.