The GB Best Buy is the only place I’ll take my vehicles for audio installs. Adam, one of the car audio installers, is the best around. He’s more knowledgeable than any other installer I’ve ever had. He’s done 4 sub/amp installs for me throughout the years and has put in a new head unit as well and he always does a perfect job. 100% recommend
Anthony S
November 18, 2024
Went there today everyone was on there phone no one was in store (costomers) and me and my wife just waited around until I asked them "is anyone working today", then the employee's just looked at me and my wife like we were bothering them so I walked to TV section asked a guy named Matt if he was work or are u to busy for customers He told me "if I'm I don't like it I can shop somewhere els", I said are u kidding me, "GET YOUR MANAGER". Now manager comes I tell him what's going on and he tells me he'll handle it, he said really nothing to hum . "Wow" Then we go to check out and there is no check out employees there we want 10 mins before dome one shows up , now mind u no one (customers) is in store realy , we spent a few hundred dollars there only because or friend Lawrence works there and is very knowledgeable and great sales men at store I am disappointed in this store I won't be back or should I say I won't be back on Lawrences day off! SMH!!!
Response from Best Buy
November 18, 2024
Hello and thanks for reaching out on Google, Anthony.
Shopping in our stores should be a pleasant experience and getting help should be easy no matter if your friend is there or not. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, store you visited, and mention your Google review, 64442349.
Kindly,
^Graham
Jeremy T
November 07, 2024
I purchased a 50" roku smart tv today. It was an open box discount. If course I should have known better. Got home and it doesn't turn on. After cutting through all the tape that says "inspector" to open the box. Maybe your inspectors should actually plug it in next time. So another 35 miles one way trip to return it this weekend. No exchange. I want my money back and will buy elsewhere.
Response from Best Buy
November 08, 2024
Hi, Jeremy,
We can imagine your disappointment with discovering your open-box TV did not power on and understand your frustration. Though you may have already completed an exchange, we would like to document this occurrence in hopes to prevent this going forward. To do so, we ask that you connect with our team by sending a private message with your full name, phone number, email address, receipt information, along with mentioning this review (Google Review 64399238) to one of the accounts listed below:
Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy)
We look forward to hearing from you.
Sincerely,
^Tina