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Best Buy Green Bay
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Frequently Asked Questions About Best Buy Green Bay
How do I check product availability at the Green Bay Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Green Bay Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Green Bay stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Green Bay Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3445 reviews)
Bobbi P
November 17, 2025
1 out of 5
Sadly disappointed in buying warranties thru Best Buy . I invested money in 2 large appliances buying warranties for both as they recommended. Upon calling to get both appliances serviced I was told I would have to pay 130 for each appliance UP FRONT in order to just schedule an appointment to have their service techs to look at them. That was not gonna include the actually parts or labor of the said warrantied appliances. If u ask me the warranties are a Scam in my eyes. Do not recommend wasting ur money for them to charge u more just to "look" at them.
Joshua S
November 17, 2025
5 out of 5
Put my screen protector on my phone that was beautiful
Alex A
November 16, 2025
1 out of 5
Waited for 10 minutes for someone to come over to the computer area and then decided to go up to the counter and waited for the employees to be done helping other people and when they were done they did not acknowledge me for several minutes and then told me to go wait again where I was and someone would be over shortly so I waited and decided to go somewhere else since I was sitting in the store for 20 minutes with no help.
Response from Best Buy
November 16, 2025
Hey there, Alex,
We would love to follow up with you on this and hear more about your recent experience. Please send us a private message on Facebook (https://bby.me/3apipa), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #70090
Jeff L
November 09, 2025
1 out of 5
Probably the worst service and customer experience ever. Purchased a 75 inch tv to be installed at cottage in Door County in September. Couldn’t get install till Nov 5th. Why? They only come 1x a month. Flew in from primary residence in Florida specifically for this. What a waste of $800. Kept getting emails about service and arrival time for the job. Window passed and no one showed!! Called store number and transferred to I assume India. 0 help. Called back and spoke with English speaking person who advised escalated and would have a call 1-2 hours from store. No one ever called. Called back to 800 number another 3x with no resolve and was told store cancelled the install, then didn’t have tv, then no reason why. Huh?…..
I could have taken tv with me in September.
2 days passed no one called. Drove 2.5 hrs to store each way. Spoke with Supervisor who advised really can’t help. Install now a 3rd party. What? You sell service, offering it non stop etc…
Advised would inform manager of install and would call. Never called yet…4 days passed. This is a joke. I would have been better off buy at Walmart and have a local instal. This was an awful service. No one answers a call