Usually can find what I need
I want to give accolades to the young man who assisted us yesterday in Green Bay. His first name is Ian. He was very informative over our decision in purchasing a blue tooth speaker. Not only was he informative but he also answered our questions honestly. I appreciated that.
At checkout when I asked him a question unrelated to our purchase, he went the extra mile to answer it.
I noticed a star on his collar. Maybe he should get another one!
Great customer service Ian! Thank you!
Came in tonight to ask about billing, stood there for 15 minutes looking at three employees. One was helping a customer, and the other two didn't acknowledge me or say "hi," but made eye contact, so I left. Worst experience by far.
Response from Best Buy
March 05, 2026
We understand the frustration when you could not get help with a billing inquiry, and we would be happy to help.
We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/glkulk), Twitter/X (https://bby.me/fyaz9g), or Instagram (https://bby.me/ms6oou), and mention your Google review, 125830.
Lots of good selections. We havent stepped foot in a best buy in years and we were pleasantly surprised.