Best Buy Green Bay

There's really no nice way to describe our experience here. We purchased a washer and dryer in early November 2025 after purchasing our first home. We chose Best Buy simply for the fact that their prices are unbeatable locally and they price match. After 3 attempts at installation and a month later, our installation was delayed again due to the wrong parts arriving, replacement parts arriving broken and missing pieces, and not being in the "appropriate location" for the install team to pick up (yes, we had all three of these situations happen). With each delay, we attempted to go into the Green Bay location to get a manager's support (as encouraged by our original sales associate). Katie and Jacob were both short, rude, and unsympathetic to our situation. In all of our interactions with these two, there was unprofessional attitudes displayed towards us and towards fellow staff members. The only redeeming conversation happened over the phone with a Customer Service Supervisor (Dallas) who was kind, sympathetic, and willing to help. He helped compensate us for the trouble which was a minor perk compared to his generally excellent customer service. He is the only reason we didn't initiate a return on the dryer and purchase a new one somewhere else. Our general advice - pay a little more and go somewhere else where the installation and parts aren't managed by a large system. It's worth the cost for what we've paid in time and aggravation.

Always quick and efficient

The guy was very helpful. He squeezed a 50 inch TV into my back seat.

Really confused how I can be notified to pickup my order and when I do, the curbside delivery employee tells me that there is only 1 of 3 of my meta quest 3s in the bag. I said okay at first but then noticed my online order says I picked up all 3. I then checked the receipt which also says I picked up all 3 and that doesn't feel right so I went inside and after an employee at the register told me I would just receive another fulfillment request I asked for a manager. The manager when engaged barely paid attention to the employee or me and kept walking past as she said it'll be fine and to watch my email. Listen, Best Buy is a mega corporation, the fact alone that I wasn't provided with any proof, updated receipt or notice stating I only received 1 of my 3 paid for meta quest 3s is already absolutely unacceptable and feels like corporate robbery. Couple that with the poor communication and lack of care by the manager and excuse me for feeling like trust alone shouldn't be good enough when it's already been demonstrated that there's a lack of care from the staff.