Best Buy Green Bay

I had my laptop in for repairs. They fixed it but the Same issue returned 2 months later. They wanted to charge me again for the exact same issue. I took it to "Dan the PC man", he went above and beyond to repair it and gave me a 2 year warranty. Go see Dan.

I am extremely disappointed with Best Buy’s customer service and how this situation was handled. Before my one-year warranty expired, I brought my computer into the store and was told they acknowledged there was an issue. I explained that I rely on this computer for work and was led to believe that because the problem was documented before the warranty expired, I would be able to bring it back at a later date and still be covered. When I returned with the computer, I was told there was nothing they could do and that the warranty no longer applied. Their solution? A $50 discount on a new computer. That is insulting, especially considering the cost to repair my current computer is essentially the same as buying a brand-new one. Best Buy did not stand behind their product, their warranty, or the information their employees provided. The customer service I was led to believe would “be taken care of” was anything but. This experience has completely eroded my trust in Best Buy, and I would strongly caution others to get everything in writing before relying on their warranty promises.

Good service, only complaint would be the long wait in line to check out.

I will NEVER set foot in this store again. AYDEN at the pickup counter was the worst most rude person I have EVER met. Took our cart away for a TV order saying it was a liability. I then had to load a 75in tv myself with no help. Absolutely terrible place. Go to Appleton Best Buy. WAY better people and store. I would rate this a -5 if I could.