Best Buy Green Bay

Bought a lg countertop microwave and bought the protection plan that goes with it for 4 years. Microwave went out and no longer heats. Called geek squad and was told to pack it up and bring it in and would get a replacement one right away. Get to the store and Lilly whose customer service skills are absolutely terrible tells me she’s sending it out to Kentucky and could take 3-4 weeks to verify it’s broken. Uh not what I was told on the phone by geek squad, she then gets an attitude and tells me that’s what she’s doing or I can go buy another one off the shelf. I then asked what her deal was and she replied if you don’t like it then cancel everything and take my business elsewhere. I then asked for the manager and she told me she is the manager and I have to deal with her. After arguing for a minute I asked to talk to the store manager. She huffed and puffed and called someone on the radio. Then stormed off and proceeded to start swearing and yelling behind the plastic strips to another employee. Absolutely uncalled for and others customers were shocked as well. Lilly from geek squad should not be in customer service at all. I will also be calling corporate to file a complaint. In speaking of that she refused to give me a phone number to call and told me to look it up…. Only after the other manager came did she try and play like she was nice…. What a joke

Usually can find what I need

I want to give accolades to the young man who assisted us yesterday in Green Bay. His first name is Ian. He was very informative over our decision in purchasing a blue tooth speaker. Not only was he informative but he also answered our questions honestly. I appreciated that. At checkout when I asked him a question unrelated to our purchase, he went the extra mile to answer it. I noticed a star on his collar. Maybe he should get another one! Great customer service Ian! Thank you!

Came in tonight to ask about billing, stood there for 15 minutes looking at three employees. One was helping a customer, and the other two didn't acknowledge me or say "hi," but made eye contact, so I left. Worst experience by far.