Douglas N
December 20, 2025
Great customer service and quick service for a tv we bought online and had to pick up. Had it at the front door in less than 5 minutes.
They're predatory with their Best Buy card and will trick you into signing up for with the promise of instant savings, but instead it's in-store credit. Their employees lie to get you to sign up.
** EDIT ** Nice response from corporate. I was misled by your sales associates. If it was 10% back in terms of in-store credit, I wouldn't have signed up for your credit card. Oh well. Canceled my BB card today and will never shop at your store again.
Response from Best Buy
December 19, 2025
Hello, Ryan,
Thank you for your review. It can be frustrating if the terms of a credit card aren't made clear. The My Best Buy Card gives 20% cash back for new credit card holders in the form of My Best Buy Rewards certificates. That information is outlined in the terms and conditions that were given when signed up for the credit card.
If you need more information on the My Best Buy Credit Card, please feel free to reach out on social media with a private message. Please include Google Review 91191 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
They are terrible 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼
Response from Best Buy
December 18, 2025
Hi,
What is terrible about the store. We would like to know more about your experience. Please mention review #90468 when connect with us on social media links.
Facebook (https://bby.me/zlsgou)
Twitter/X (https://bby.me/0blbcs)
Instagram (https://bby.me/x5wbio)
Good local, physically on hand selection to get a product without having to wait for shipping which is what added a star for this review. But the employees I've encountered have some issues. Lack of training of their own systems, lack of being capable of at least acting friendly or that they enjoy their job. I know it's work and a lot of people don't like it, but don't pass off your dissatisfaction with your own life to customers. Snide remark to a simple mistake I admitted to when making an online order. Resulting in a very simple solution it seemed, but of course verbal disapproval had to be passed on due to the apparent much more difficult situation I had accidentally caused by selecting curbside but coming into the store to get it myself. Last time I waited curbside I sat outside 15 minutes for one item indicated ready for pickup. You'd think I had caused them to have to call the governor and fill out extensive paperwork with the attitude that was relayed with audible sighs, tonality in conversation implying I have caused much stress and visible facial expression irritation. Very rude and unfriendly service.