I needed service on my computer,geek squad came to my house they were unable to make necessary repairs and they told me that I needed to bring it to the store when we brought it to the store, I was told I needed an appointment to bring it into the store, which is absolutely the dumbest thing I’ve ever heard of. It gets better. I called to make an appointment to bring it into the store and it took 16 minutes to make an appointment with somebody that was totally clueless as to what they were doing. I think you need to reevaluate your ways of doing business because it’s insane
You know how stupid it is for me to order something from there website for store pick up just to get there and for some reason I’m waiting behind people who are checking out with merchandise. I’ve already paid. Now I’m waiting for someone to get a price check. Meanwhile my stuff is ready to go. Absolute joke
Response from Best Buy
January 02, 2026
Hi there!
Thank you for your review. We understand the importance of quick, efficient service and work diligently to ensure our order pick-up process runs smoothly, especially during the busy holiday season.
To formally document your feedback, feel free to reach out to us on Facebook (https://bby.me/y1v8mm), Instagram (https://bby.me/ipvg8i), or Twitter/X (https://bby.me/y4wb02). Be sure to mention your Google review 99423.
Always helpful people. Remember to shop local to keep our brick and mortar stores in business!!
Douglas N
December 20, 2025
Great customer service and quick service for a tv we bought online and had to pick up. Had it at the front door in less than 5 minutes.