Frequently Asked Questions About Best Buy Green Bay
How do I check product availability at the Green Bay Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Green Bay Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Green Bay stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Green Bay Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3416 reviews)
Rex C
September 12, 2025
1 out of 5
Best Buy’s return policy is absolutely garbage. Don’t buys from them they have no flexibility and don’t care about their customers. Target and Even Walmart have better customer service. Don’t buy from this store.
Response from Best Buy
September 12, 2025
Hi, Rex,
Though the Best Buy Return and Exchange can be found https://bby.me/ueam86, it can be upsetting to discover the return period for your item when bringing something back. Please know that your feedback is important to us and we would love to hear from you. Please connect with us by sending a private message via Facebook (https://bby.me/fbah28), Twitter/X (https://bby.me/o6ovmh), or Instagram (https://bby.me/zloaqu). Be sure to put the phrase "Google review 42669" in your message.
Sincerely,
^Tina
Andrew B
September 08, 2025
5 out of 5
I’ve only had good experiences here, the employees have always been very helpful.
Carl H
September 05, 2025
5 out of 5
Quick over phone order and quick store pickup.
Jake R
August 31, 2025
1 out of 5
been waiting at the back to pick up an order for over 15 minutes talk to in-store employee and she said that someone’s back there. No one’s back here please do not take orders if you’re not gonna fulfill them.