Horrible AI phone assistant! I had questions and wanted a human, called back 3 times, hung up on me the 2nd time, been on hold 5 minutes so far with obnoxious hold music
Wanted to purchase a computer printer. Sales person in this department was with another customer. Upon completing the sale to the other customer, sales person disappeared. Waited 30 minutes. Still no assistance.
Spoke to door greeter on my way out. Excuse was that employees did not show up on time for work. However there were 4 employees in the Wearable Electronics department talking to each other and no customers in that department.
Was a loyal customer for over 20 years, but no more.
Response from Best Buy
June 04, 2026
Hi, Eileen,
Thanks for taking the time to leave your feedback. We understand how frustrating it must feel to wait for help and not get it. It's unfortunate that that happened. We would like to speak with you more regarding your experience and document your feedback.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 160924 in your message to us.
X: https://bby.me/lbcF6a
Facebook: https://bby.me/sVQLPf
Instagram: https://bby.me/uRSct4
No appointment walked in dropped off laptop, very pleased.
If you purchase a Geek Squad protection and need to use it, plan on getting a run around before actually getting assistance. I wish I could speak for this store specifically but when you call, you end up speaking to someone in their customer service department overseas. I wouldn't care, if they could actually help me but they cannot. Very frustrating.