Price/value...meeeehhhh 🤷🏽♂️
Employees are very friendly and helpful!
I ordered a computer that was listed as in stock at my local store because I thought it would make for a quick and easy pickup after work. The website said it would be ready in about an hour, and since I still had a few hours left in my shift, I figured it would definitely be ready by the time I got off.
But after work, the order status still said “waiting to be fulfilled.” I figured I should just head to the store anyway since it was supposed to be ready that same day, and if I went home first, the store would be close before I could pick it up. I got to the store around 6 PM (they close at 7), and I asked three different employees for help. Two of them just told me it would be ready before close and that I needed to wait. The third person actually tried to help and, after working on it for nearly an hour, finally told me the issue was with payment verification and that I should come back the next day to try again. At no point did the store, website, or app notify me that I needed to verify anything—it just kept saying “waiting to be fulfilled.” The next day I was busy and couldn’t follow up, but when I checked again today, the status was still stuck. I called Best Buy customer service, and they were able to verify the payment right away—but then told me I missed the pickup window and would have to wait until at least tomorrow to get the item. So now, what was supposed to be a simple order pickup has turned into three days of waiting extra waiting, hours of driving, and an hour wasted in-store—when I could’ve just walked in and bought the computer in 10 minutes.
Response from Best Buy
July 15, 2025
Hi, Chase,
Thanks for sharing your review with us. Placing an order for pickup at the store should be a great way to save some time. We can see how this instance did not provide that convenience and would like to follow up and learn more about your experience.
Please connect with a member of our team through a private message on Facebook (https://bby.me/xu6xlh), Twitter/X (https://bby.me/yb1tgo), or Instagram (https://bby.me/p8c9ti). For the fastest response, please include your full name, email, phone number, and "Google Review 15975" in your message. Thanks!
Regards,
^April
best buy has good tvs and a lot of other stuff to buy