Best Buy Green Bay

Price/value...meeeehhhh 🤷🏽‍♂️

Employees are very friendly and helpful!

I ordered a computer that was listed as in stock at my local store because I thought it would make for a quick and easy pickup after work. The website said it would be ready in about an hour, and since I still had a few hours left in my shift, I figured it would definitely be ready by the time I got off. But after work, the order status still said “waiting to be fulfilled.” I figured I should just head to the store anyway since it was supposed to be ready that same day, and if I went home first, the store would be close before I could pick it up. I got to the store around 6 PM (they close at 7), and I asked three different employees for help. Two of them just told me it would be ready before close and that I needed to wait. The third person actually tried to help and, after working on it for nearly an hour, finally told me the issue was with payment verification and that I should come back the next day to try again. At no point did the store, website, or app notify me that I needed to verify anything—it just kept saying “waiting to be fulfilled.” The next day I was busy and couldn’t follow up, but when I checked again today, the status was still stuck. I called Best Buy customer service, and they were able to verify the payment right away—but then told me I missed the pickup window and would have to wait until at least tomorrow to get the item. So now, what was supposed to be a simple order pickup has turned into three days of waiting extra waiting, hours of driving, and an hour wasted in-store—when I could’ve just walked in and bought the computer in 10 minutes.

best buy has good tvs and a lot of other stuff to buy