Best Buy Green Bay

One of my favorite places to shop in any city.

There's really no nice way to describe our experience here. We purchased a washer and dryer in early November 2025 after purchasing our first home. We chose Best Buy simply for the fact that their prices are unbeatable locally and they price match. After 3 attempts at installation and a month later, our installation was delayed again due to the wrong parts arriving, replacement parts arriving broken and missing pieces, and not being in the "appropriate location" for the install team to pick up (yes, we had all three of these situations happen). With each delay, we attempted to go into the Green Bay location to get a manager's support (as encouraged by our original sales associate). Katie and Jacob were both short, rude, and unsympathetic to our situation. In all of our interactions with these two, there was unprofessional attitudes displayed towards us and towards fellow staff members. The only redeeming conversation happened over the phone with a Customer Service Supervisor (Dallas) who was kind, sympathetic, and willing to help. He helped compensate us for the trouble which was a minor perk compared to his generally excellent customer service. He is the only reason we didn't initiate a return on the dryer and purchase a new one somewhere else. Our general advice - pay a little more and go somewhere else where the installation and parts aren't managed by a large system. It's worth the cost for what we've paid in time and aggravation.

Always quick and efficient

The guy was very helpful. He squeezed a 50 inch TV into my back seat.