Best Buy Green Bay

They are terrible 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼

Good local, physically on hand selection to get a product without having to wait for shipping which is what added a star for this review. But the employees I've encountered have some issues. Lack of training of their own systems, lack of being capable of at least acting friendly or that they enjoy their job. I know it's work and a lot of people don't like it, but don't pass off your dissatisfaction with your own life to customers. Snide remark to a simple mistake I admitted to when making an online order. Resulting in a very simple solution it seemed, but of course verbal disapproval had to be passed on due to the apparent much more difficult situation I had accidentally caused by selecting curbside but coming into the store to get it myself. Last time I waited curbside I sat outside 15 minutes for one item indicated ready for pickup. You'd think I had caused them to have to call the governor and fill out extensive paperwork with the attitude that was relayed with audible sighs, tonality in conversation implying I have caused much stress and visible facial expression irritation. Very rude and unfriendly service.

Huge shoutout to Avery He helped me both when I bought my laptop and again when I came back with issues + buying other stuff. He was patient, knowledgeable, and explained everything clearly, including how my warranty could help with a replacement. He made the whole process way less stressful and was genuinely kind and helpful. Highly recommend working with him ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

We purchased a TV, sound bar and mounting bracket and installation was scheduled for Saturday, one week later. During that week we received a voice mail from a company we never heard of stating they could not install the TV as scheduled since they were booked and they would install it the next week. Two days after that message we received a text from Best Buy saying the installation would take place on the original date of Saturday. The Best Buy app even gave a window for the installation between 2:15pm - 5:15pm. When no one showed I called the phone number for the store. Funny thing, you can't speak to anyone actually in the store. You are connected to someone working out of their home. I explained our situation and asked to speak to a supervisor. He said one would call back in 2 - 3 hours. When no one called back, I called the next day and was told a supervisor would call back in 30 - 60 minutes. It's now another day later and still no call back and our installation has now been schedule for a week and a half later. Needless to say, we will never buy anything again from Best Buy.