Best Buy Southridge

Awsome service

My fiance went in to inquire about Pokemon inventory on the evening of October 1st and the lady at customer service was very blunt and harsh when answering his questions. “Don’t you see behind me that we have nothing in stock?” She was very unpleasant. You should have a friendly attitude when in customer service and sales. She is in the wrong job.

I have been purchasing items from this Best Buy for years but no longer will. This Friday I purchased an Apple Watch Ultra 4 on the Best Buy app. I went and pick up the item from the store. When I got home I noticed when I opened the Watch outer box both the inside packaging was not sealed which is unusual because Apple seals the watch and the watch band. On inspecting the watch I was able to determine that the watch that was in the box was not an Apple Watch Ultra 4 but an Apple Watch Ultra 3. The outer box casing said that it should be an Apple Watch Ultra 4 in the box but that was not the case. The next morning I went back to the Best Buy to swap out the item for the Watch I purchased and was told by the customer service rep and the supervisor that they could not swap the item because it stated in their computer that the item was paired to my account. Which I knew was a lie because I never paired the Watch to my phone because it was the wrong Watch. After this I left the store with the wrong Watch and went to an Apple Store. At the Apple Store I told them the situation. They had me pair the watch to my phone then they unpaired it for me. I went back to the Best Buy again to get the item swapped and again they stated that it was paired to my iPhone so they would not be able to swap it for the Apple Watch Ultra 4 that I originally paid for. So now I am stuck with a Watch I did not want , that I can’t even get refunded for. Will no longer be buying items from this Best Buy.

The guys at the cell phone counter are awesome and patient, especially Jerry. Was having trouble with AT&T (nothing ever works) when trying to upgrade to iPhone 18. Just decided whatever and decided to go Verizon. Jerry was super cool and got it taken care of. I don’t buy at Best Buy much, but that interaction made me want to become a regular customer.