Best Buy Southridge

Nice store, very clean and organized, workers are friendly and helpful and they have basically any electronic you could need!

Have everything I needed

I asked for help trying to find a charger and they told me if I checked the charging section like I didn't already do that. Then he recommended I try looking into Walmart bc "if it's not out here it's not here". Terrible customer service.

TLDR: AI Answering machine is awful, Why do I need to schedule an appointment to grab my computer and leave, no communication, and Technicians or Desk assistants (ONE OR THE OTHER) at Geek Squad did not do their job out of laziness, so my computer was not repaired and I have no idea if they even did a modicum of troubleshooting. I need to rant about this somewhere. I dropped off my computer on Wednesday evening. I had a simple issue with the keyboard, that sometimes the E, A and Backspace keys either double click, or do not click at all. I assumed it was something with the keyboard membrane but not only would I not be able to fix it myself but I don't have the tools to access the inside of the keyboard. The man at the Geek Squad desk had me explain the issue. I repeated everything above and he wrote down "some keys dont work e, a and backspace". He says diagnostic will be done in 2 days and they will call/text me. Geek Squad is open all week round after all. Wednesday goes by, then Thursday, then Friday, then Saturday night comes. At this point I decide they must have the wrong number and check, and they do! So I check the other phone but they have not called or texted them either. On Monday! I call the AI voice robot and get VERY LUCKY because after 2-3 attempts (not sure exactly, as I have 6 total calls out to them right now, 5 of which were fruitless) the AI sends me to a representative. They are working from home or something and so after patiently waiting on hold for about 3 minutes they transfer me to Daniel. Daniel is extremely helpful, pulls up my computer progress and informs me that it is done! Magnificent! When can I pick it up? I have to make an appointment to simply pick up my computer, and so I have to wait another 3 hours from 1:15 to 4:20 to go pick it up. Sure why not lets make it more complicated. Also I was told to be there at 4:25 (presumably bc there were 2 other people scheduled at 4:20 but 4:25 is not an option, I found out later) When I finally arrive there is no one at the desk, and after waiting for a few minutes a kind man comes out and I inform him what I'm here to do, and he walks into the back room. A little under 10 minutes after I have arrived he comes back out Technician note: "All hardware diagnostics passed. No infections or junkware. Unit fully updated & optimizeed. Browseers and startup items cleaned out. I had no issues with any of the keys before or afteer the repair. (I am no longer correcting the stupid Es) Full testing registered all keys numerous times. Both beforee and afteer th repaair was completed (seems odd given what is happening right now). I had no issue with any key whatsoever at any time. Unless there is a specific thing or sequence that triggers it I had no issues with the keys at all...jr" Yeah sometimes it works fine, sometimes it doesn't, but when it doesn't its REALLY AANNOYING. If only I had said that! I press E it goes twice. I press backspace, it deletes both Es. I press E 3 times and it doesn't work once. I finally get an E only for 2 As to show up next. In case I was crazy, I open the computer up in front of this employee and I press E in a browser and THE VERY FIRST ONE DOUBLES! Then he does it and it happens multiple times as he presses E a bunch. So I just gave Best Buy my computer for 120+ hours for them to say "He's probably imagining it" and proceed to do no check on the membrane. 90% sure its not the Tech's fault for the misdiagnosis, but for no text message, I am not so sure. Thanks for reading - P.S Afterwards I was not going to write this I was going to call them and try to maybe find some time I could leave my computer in to be repaired but the stupid AI voice doesn't have that option AND doesn't have "talk to a representative" even though they already outsource or have a work from home option for their customer service representatives... so I guess I hope they read this and can tell me if what I said makes sense, because I am not leaving my computer with them for another 5 days to learn nothing is wrong