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Frequently Asked Questions About Best Buy Southridge
How do I check product availability at the Southridge Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Southridge Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Southridge stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Southridge Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5169 reviews)
Doug M
July 15, 2026
1 out of 5
Audio stereo installation needed. I called 2 weeks ago to schedule an appointment. Customer service person informed me that it's always slow so walk-ins are welcome. I verified the South ridge location. Today I arrived to have my installation done come to find out they no longer have the service at this location. I had a ride meet me there so I could drop it off. They tell me another location that does the service 14 miles away. I called to see if I needed an appointment. Thankfully I did call because the technician was off today. What a waste of time for my ride and myself. So unhappy with them words can't describe my disappointment 😞
Response from Best Buy
July 15, 2026
Good Afternoon, Doug,
We absolutely understand how you are feeling after arriving for a car audio installation, only for the service to be unable to be completed. We would be happy to review this situation further with you. To start, please send our team a private message on social media. Make sure that you include your Google review case ID in your message: #188049.
Good Afternoon, Sean,
We fully understand how you are feeling after having a poor service experience while in store with us. We would love to review this situation further with you. Please start by sending us a private message on social media that includes your Google review case ID: #188015.
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Ron
July 14, 2026
5 out of 5
I was out of town, my vehicle broke down and a day later my phone bricked from an update. Terrible luck right? I couldn't reinstall the OS so I had to go to Best Buy to do it. I think the staff was extremely accommodating in getting me taken care of. They actually weren't obligated to do it at that time but the did. Thanks!
Thomas J
July 09, 2026
3 out of 5
Decent selection. Staff did not help much with AV decisions
Mike M
July 08, 2026
5 out of 5
We just moved from Oak Creek to the Greenfield area and needed a new TV (because why not). Actually it had been over seven years since our last big screen TV purchase and figured this was the right time to do it. I gotta give a shoutout to Taylor H at this location... and here's why. We were struggling between 55" & 65" and Samsung or LG, and he told me right off the bat which one was better. Did I listen? No I did not. Even after everything he told me, in great detail by the way, I still opted to go my own way. And then I got home and hooked it up, and Taylor was right all along. I tucked my tail in between my legs, went BACK to the store the next day, saw Taylor and was like "dude you were right." He knew he was right, but he didn't want to hurt my feelings, which I appreciate because they are fragile. At the end of the day, he helped us do the return quick and easy, praised us for coming to our senses, and we left the store EXTREMELY happy people. To Taylor H: sorry for driving you nuts, but thank you for helping us make the right call. Keep this saint employed, Best Buy! A+++