Best Buy Southridge

I was so excited to go to my local Best Buy to pre-order the new Samsung - Galaxy S26 Ultra and the Samsung - Galaxy Buds4 Pro. There I met in my opinion with one of their best supervisors and I placed my order. That unfortunately, was as far as my good experience went. Due to a family medical emergency, I had to fly out of State. While I was placing my order, I gave them the address I needed the items to be delivered to. They were able to update the address for the earbuds but I was told that they could only use my current residential address on file for the delivery of the phone. I tried numerous attempts through calls and spent several hours on the phone talking to BEST BUY CUSTOMER SERVICE to have them switch the delivery address for the phone in vain. I talked to employees and a manager to explain that aside from wanting the items that I purchased with me on the day they were being delivered, I wanted to start transfering data to the new phone so I could return the old phone in a timely manner when I returned home. At the end, every conversation and explanation ended up with the same results. They would not change the delivery address for the phone. At first their reason was that they needed to wait until FedEx had the phone in their possession to request the change. Once FedEx had the phone, I called their customer service and they stated that only Best Buy could make a change of address as the shippers. I called Best Buy back and aside from a couple of customer service employees who made it seem like they were actually trying to help me, at the end, the last few people including the manager gave me the same response about not being allowed to call FedEx directly to submit that request and ultimately that for "safety reasons" the phone had to be deliver to my home. On the day of the delivery, I watched through my security camera back home how the delivery person slid the package unto my porch leaving it in plain sight sitting there for hours until a family member picked it up. While the earbuds were delivered safely literally to my hands by the other delivery person at the address I was staying at. So much for the safety of such an expensive purchase. After leaving a negative Google review about my experience, I was asked to send them a private message. At first I thought that it was an attempt from them to rectify their wrongdoing, but instead realized that they just wanted to continue giving me excuses and trying to justify what they did. Thanks a lot Best Buy Customer Service. In this case, your service to me, one of your long time paying customer was very undesirable in many ways. Based on many of the comments and reviews left by other customer in social platforms about Best Buy, when I finally get my phone, I hope it is the phone I ordered.

I was so excited to go to my local Best Buy to pre-order the new Samsung - Galaxy S26 Ultra and the Samsung - Galaxy Buds4 Pro. There I met in my opinion with one of their best supervisors and I placed my order. Thank you Sari. That is a far as my good experience went. Due to a family medical emergency, I had to fly out of State. I made numerous calls and spent several hours on the phone talking to BEST BUY CUSTOMER SERVICE in an attempt to have the delivery of both the phone and ear buds changed to the address I was staying at. I talked to employees and a manager to explain that aside from wanting the items that I purchased with me on the day they were being delivered, I wanted to start transfering data to the new phone so I could return the old phone in a timely manner when I returned home. At the end, every conversation and explanation ended up with the same results. They were able to change the address for the ear buds, but would not change it for the phone. At first their reason was that they needed to wait until FedEx had the phone in their possession to request the change. Once FedEx had the phone, I called their customer service and they stated that only Best Buy could make a change of address as the shippers. I called Best Buy back and aside from a couple of customer service employees who made it seem like they were actually trying to help me, at the end, the last few people including the manager gave me the same response about not being allowed to call FedEx directly to submit that request and ultimately that for "safety reasons" the phone had to be deliver to my home. On the day of the delivery, I watched through my RING camera back home how the delivery person slid the package unto my porch leaving it in plain sight sitting there for hours until a family member picked it up. While the ear buds were delivered safely literally to my hands by the other delivery person at the address I was staying at. So much for the safety of such an expensive purchase. Thanks a lot Best Buy Customer Service. Your service to your paying customers is very undesirable.

Nice store and friendly staff

El lugar muy limpio .. y tienen muy buena atención al cliente .. el lugar está muy surtido en mercancía .. bien estacionamiento para el cliente.