Had a great time at Best Buy a couple weeks ago. Hadn't been in years. It's pretty fancy in there these days. The staff were very friendly & helpful right away & I was able to find what I needed & get on my way.
Recently purchased a dryer. Spent $600 And it was on sale come delivery date Apparently, you have to purchase the power cord and vent kit separately. So additional charges there. I would’ve known this. I would’ve went elsewhere because I could’ve got a dryer for that price Everything included. Delivery was horrible. They were rude and ignored me when I tried to tell them where I wanted the dryer. Reached out to customer service and it’s been over a week that I had to wait for an exchange. Online chat Tony was also rude was quick to dismiss my concerns when I mentioned that the delivery Was horrible. He just tried to get my exchange and delivery set up and the chat next large purchase I will be buying elsewhere.
Response from Best Buy
July 16, 2025
Good Afternoon, Valued Customer.
Thank you for leaving a Google Review. We appreciate your feedback. We can understand your frustration with the experience you described. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:#16411" for reference. You can find us here:
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Kind Regards,
^Trey
My ten year old computer finally ran out of usefulness. After Justin S helped me here today, I ended up with an even better computer for my personal and professional needs. If you are in need of a computer, computer accessories, or other computer related issues, see Justin S at the Best Buy. You will be very happy that you did.
Very helpful, friendly and knowledgeable staff, good deals, broad choice