Richard S
December 09, 2024
Don't in customer service went above and beyond in handling my return.
Bought a new laptop and had great help from Geek Squad
Went to get a remote start installed, price of unit was double the advertised price, installation was another $379, and couldn't be scheduled until January 27th, 2025. Installation location was also 2 counties away from the store.
Response from Best Buy
December 05, 2024
Hi there!
Having a clear understanding of pricing and details of installation is expected prior to purchasing a remote start. We are saddened to hear of your experience and would like to dig into where we missed the mark with the remote start you selected. Please connect with our support teams using one of our official social media platforms which I have listed below.
(http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy)
Send a private message or DM that includes your name, phone number, email address, remote start brand, vehicle make and model, along with mentioning Google Review 64520460.
We look forward to hearing from you.
Sicnerely,
^Tina