Best Buy Southridge

The Indian man that works at the Best Buy near Southridge Mall signed me up for "My Best Buy Plus" membership and told us that it was just a store royalty card. We purchased a computer, a computer screen and a printer. We later found out that he took the money out from our purchases and paid for our first year "My Best Buy Plus" memebership. We never said we wanted tl sign up for anything. We just wanted to sign up for store royalty card and that's it. He also applied for a Best Buy credit card for us and we never wanted that either (luckily, that didn't go through). The membership fee for the "My Best Buy Plus," is automatic payment and we didn't signed up for that either. We tried to canceled everything but it won't let us do that for now (because our membership is new). We have to wait until December 2026 to cancel our membership, otherwise it will automatically take out our money from our card. This is extremely dishonest business practice. Customers, please be careful.

Bought a tv from best buy delivery service was great.

knew what i wanted and coached me up

Poor customer service. They don’t update their inventory and even if you Drive 30 minutes to the store for specific inventory you are met with a very basic and monotone response. There is little to No regard to customer service. Aria, one of the managers at the location, handled my situation without making an effort to correct or remedy their mistake. This location does not meet the needs of the customer and could care less about resolving an issue. Buy electronics elsewhere.