Best Buy Southridge

Overall, it's a pretty good store. Every time I've visited, the staff has been friendly, and they always greet you when you walk in. The store is generally clean and well-organized, and using the pick-up option was easy, aside from some minor confusion about where to go. My main complaint is that the store has an unpleasant odor, resembling body odor, throughout.

I recently bought a Moto G Play 5G-Unlcoked (2024) from this store, believing it to be compatible with Spectrum Mobile, as stated on both their website and Motorola's site. However, when I contacted Spectrum Mobile's activation team, they informed me that they do not currently support this model, indicating that Best Buy had provided incorrect information. I attempted to return the phone for a full refund, but the cashier informed me that, despite the misleading information, I would still incur a restocking fee because I had opened the box and the device was activatable. I was unhappy with this explanation and requested to speak to someone from the escalation team. The cashier then called over a manager named Jason, who acknowledged the misinformation on Best Buy’s website and mentioned he had experienced a similar issue with his own device. He suggested I could use an old SIM card to bypass the carrier entirely, but I was uncomfortable with that solution and reiterated my request for a full refund. Jason then told me that I could either accept his solution or face the restocking fee. We did not agree with this resolution and asked to escalate the matter further, at which point he provided us with a customer service card with a 1-800 number. When I called that number, the representative said she could only recommend that I speak to someone else. I explained that Jason was the only person available, and ultimately, no additional help was offered. The representative suggested that I call the manufacturer of the device and said otherwise I will have to pay the restocking fee as a penalty of opening the box despite it being their mistake. I am extremely dissatisfied with this experience and will not be recommending Best Buy to anyone. This situation has left me feeling very upset.

No tienen suficiente personal para atender. Fui por un Pixel Watch 3. Esperé una hora para que me atendieran.

The customer service at Best Buy has deteriorated significantly. It appears that whenever I visit the store and attempt to seek assistance, I must endure lengthy waits before receiving answers to my queries from the most uninterested in assisting customers.