Best Buy Southridge

Went in to check status of an online order placed 3 days prior as today was the pick up date; I was told that order was fine and was taking extra time to process. By the time I got home, the order was canceled by Best Buy for a generic 'fraud' reasoning. After spending over 2 hours on the phone attempting to get assistance, I was told my order could only be re-ordered without honoring the original sales price I had placed the order with, a $300 dollar increase. Complete waste of time by the store/staff as well as Best Buy representatives online/over the phone.

My wife and I decided that it was time, finally, to update my old phone—a Samsung AO2S. We did some homework, then arrived at the Greenfield Best Buy. The phones were front and center and we’d settled on the Samsung S24+ just as a young sales agent engaged us. In short order, he told us that my phone was too old to transfer my text messages, successfully, to my new phone. He said that my old phone wouldn’t see the “smart switch” app he needed to upload in order to make the transfer. And suddenly, the thought of losing my entire history of text messages with family, friends, and work colleagues distressed me, terribly! It meant losing texts from people who had passed. I asked him if there was any way to save those messages and he assured me that in his 4 years on the job, he’d never completed a successful transfer from an old phone like mine. And he was dead-sure about it, almost cavalier. He knew it could not be done. We walked out, determined to get a second opinion. Went to the Spectrum Store on South 76th St., where Papo (an agent of 12 years experience) transferred everything despite my inability to recall many needed passwords. After much delay (due to the passwords): full transfer, bless him. So we return to the Greenfield Best Buy and inform the young sales agent of the successful transfer and he congratulates me on getting it done. He enquires into the process, so and I tell him and, with a wave, he dismisses Papo’s procedure as something he has tried and failed. And I just looked at him. There was nothing in him, no urge to figure out what had worked for another guy with more experience on the job. He had no curiosity about it, no thrust to get better. Simply put, he was satisfied with his level of mediocre service advice. So this is what Best Buy has become. Do yourself a favor and get a second opinion before you purchase anything there. I know I will.

It was nice. People were helpful.

Friendly staff and about all you could ask for in a pc/electronics store