Best Buy Southridge

Great Black Friday prices. I got the Samsung 2025 ultra 4k crystal 85 inch. Excellent TV. Great service from employees.

Be careful with what you order and pick up curbside. I order a 24" TV and a 65" $1400 TV. I messaged to let them know I was there to pick up my items. Five minutes later, an associate comes out holding my smaller TV under his arm and dragging my $1400 TV across the parking lot. I was astounded. I inspected the box and found a rock embedded in the bottom of cardboard. I told him I wanted a different TV and he said there was plenty of packing and the TV was fine. I insisted on a new TV and to speak to his manager. He carried the TV back in. Shortly after, the manager appeared in the open doorway. I asked him to come out and speak with me and he refused. He said if I wanted to speak with him, I would have to come inside. I went inside and asked him if that was policy to drag TVs across the parking lot. He didn't answer. He and a coworker debated how to address my TV. He eventually told me they would get a new TV and told me to pull my car up to the door. I told him he never answered my question. He ignored me again and walked away. I apologized when this guy eventually brought my TV outside but reiterated that I was upset that they dragged an expensive TV across the parking lot. He never apologized and never acknowledged that the associate shouldn't have done that. When I got home, I tried calling the store to speak with a different manager. Any calls to the store go directly to a call center and they state there is absolutely no way to contact anyone inside the store. This ensures zero accountability without going back into a hostile store. I really enjoy Best Buy as a brand but this interaction has really tarnished their image significantly.

George, the camera guy, knows everything about cameras. He’s truly an expert when it comes to cameras! Thanks for your patience and help in finding our new beginner camera!

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