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Best Buy Janesville
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services
Trade-In
Google Home Experience
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Janesville
How do I check product availability at the Janesville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Janesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Janesville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Janesville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1851 reviews)
stephen c
September 09, 2025
1 out of 5
Just brought my brand new $2,500 ROG Asus laptop to Geek Squad to diagnose random crashes. I paid them $100 for… drumroll, please… absolutely nothing. After their “thorough diagnostics,” I was told they couldn’t find anything wrong. No insights. No fixes. Just a cheerful “we don’t know.”
Oh, but wait! They did offer a genius level suggestion: “Maybe try reinstalling Windows 11 at home. That might help.” Fantastic. So for a hundred bucks, I got a shoulder shrug and a DIY project. If I wanted that level of support, I could’ve Googled it myself and kept the $100. I have attached the hundred dollar report I got back on the diagnostic of my computer
You know that sinking feeling when you realize you’ve just paid a premium to be told nothing of value? Yeah that. It’s the kind of “service” that makes you wonder if the Geek Squad logo should just be a shrugging emoji.
Would not recommend unless you’re nostalgic for the experience of paying to be ignored.
Response from Best Buy
September 11, 2025
Hello. We understand how frustrating it could be to not have an item repaired as expected and we appreciate you bringing this to our attention. We would be glad to take a look and see how we can help or answer any questions. If you have a minute, please reach out us to in a private message on Facebook (https://bby.me/pus2gr), Twitter/X (https://bby.me/646z6u), or Instagram (https://bby.me/252pel). When you message us, please include Google Review number 41894. Thanks!
Sabrina P
September 09, 2025
5 out of 5
I went to buy a car charger. I told the man what I needed and he took me straight to it. Awesome!
Ralph J
September 03, 2025
5 out of 5
Went out of their way to find item we needed
Moust A
August 16, 2025
5 out of 5
Julie:
I went into Best Buy in Janesville,WI on 8/15/25 at about 8:00pm. I went in to buy a refrigerator and a chest freezer. As soon as I walked in I had the most wonderful greeting. I had one of the best customer service experiences that I have ever had. Every employee there was kind and helpful. I asked many questions and received excellent responses. I left having bought a refrigerator and freezer, to be delivered to my home. I highly recommend going there for all your appliance and electronic needs. To all the employees who helped me, which there we're at least 4 maybe 5, I thank you very much. I will definitely return for my other needs. Sometimes employees don't get recognized for the great work they do. I wanted to make sure this time they do. Thank you!!!!