Frequently Asked Questions About Best Buy Janesville
How do I check product availability at the Janesville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Janesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Janesville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Janesville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1901 reviews)
Randi R
February 28, 2026
1 out of 5
Horrible AI bot that cannot transfer you a employee of the actual location.
Response from Best Buy
February 28, 2026
Hello, Randi,
Thank you for sharing your concerns with wanting to reach a store for support. We can understand that not being able to reach the store and getting support from the national call center can be difficult. We would be glad to chat with you regarding your concerns if you would like to reach out to us on any of our social media profiles below with Review 124174.
Facebook (https://bby.me/n0ge2a)
Twitter/X (https://bby.me/b05ihs)
Instagram (https://bby.me/tr39e0)
Andrew Z
February 14, 2026
1 out of 5
The fact you spend hours on the phone trying to resolve an issue is ridiculous. That does not get resolved and you just get more upset. I will never shop at Best Buy again.
Response from Best Buy
February 14, 2026
Hello, thank you for leaving us a review. We would be happy to see how we might be able to assist! Can you please reach out to us on Facebook (https://bby.me/ghzli6), Twitter/X (https://bby.me/pwpzli), or Instagram (https://bby.me/z6ai7c) with more information about your experience? Please begin your message with "This is regarding my Google Review #117258".
Tom L
February 12, 2026
1 out of 5
Very poor customer service!
Response from Best Buy
February 12, 2026
Hello, Tom,
Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive on one. Nevertheless, we appreciate your feedback. If you require additional assistance please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter: @BestBuySupport
Please mention "Google Review, Conversation #116470" when contacting us on social media.
Daniel J
February 08, 2026
5 out of 5
Went to Geek Squad. Awesome experience! Really helped with 2 computers. Very little cost.