header_logo

More to Explore

Frequently Asked Questions About Best Buy Janesville

How do I check product availability at the Janesville Best Buy?
How do I check my order status?
My local Janesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Janesville stores’ holiday hours?

Recent Reviews

4.0
(1901 reviews)
Randi R
February 28, 2026
1 out of 5
Horrible AI bot that cannot transfer you a employee of the actual location.
Response from Best Buy
February 28, 2026
Hello, Randi, Thank you for sharing your concerns with wanting to reach a store for support. We can understand that not being able to reach the store and getting support from the national call center can be difficult. We would be glad to chat with you regarding your concerns if you would like to reach out to us on any of our social media profiles below with Review 124174. Facebook (https://bby.me/n0ge2a) Twitter/X (https://bby.me/b05ihs) Instagram (https://bby.me/tr39e0)
Andrew Z
February 14, 2026
1 out of 5
The fact you spend hours on the phone trying to resolve an issue is ridiculous. That does not get resolved and you just get more upset. I will never shop at Best Buy again.
Response from Best Buy
February 14, 2026
Hello, thank you for leaving us a review. We would be happy to see how we might be able to assist! Can you please reach out to us on Facebook (https://bby.me/ghzli6), Twitter/X (https://bby.me/pwpzli), or Instagram (https://bby.me/z6ai7c) with more information about your experience? Please begin your message with "This is regarding my Google Review #117258".
Tom L
February 12, 2026
1 out of 5
Very poor customer service!
Response from Best Buy
February 12, 2026
Hello, Tom, Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive on one. Nevertheless, we appreciate your feedback. If you require additional assistance please reach out to us via social media. Our team will be happy to assist you on the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter: @BestBuySupport Please mention "Google Review, Conversation #116470" when contacting us on social media.
Daniel J
February 08, 2026
5 out of 5
Went to Geek Squad. Awesome experience! Really helped with 2 computers. Very little cost.

About Best Buy Janesville

bestbuy.com