WHAT A JOKE! I ordered a ps5 online for curbside pick up and got there and I couldn't get the ps5 that I PAID FOR until 24 hours I was told, but yet the site says pick up within a hour. Seems like really bad business and you guys lost a sale! Thanks for ruining my day and wasting my time!
Response from Best Buy
June 26, 2026
Good Evening, Tyler,
We certainly understand how you are feeling after an unexpected delay to receive the PlayStation 5 that you were looking for, despite the order showing ready within an hour. We would be happy to review this situation further. Please feel free to send us a private message on social media that includes your Google review case ID: #178572.
- Facebook (https://bby.me/r3A2q2)
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- Instagram (https://bby.me/1Le3xn)
Order on the Samsung app. Had it shipped to Bestbuy. Fast and efficient. If ordering through the Samsung app. Will diffinetly do the same thing. Nice and easy, in and out in 10 minutes.
First time I went, rep asked me to let him know if I wanted help, which I appreciated as I just wanted to browse in peace. When I needed an exchange (was a gift), greeted at the door and rep immediately helped me carry return in as I was also carrying my child. Promptly retrieved the item I was looking for with my lazy description and did an exchange for me. Love the staffing here.
Did not have modern thunderbolt 5 port hubs. The store seems to be lacking in accessories.
Response from Best Buy
June 15, 2026
Hello. Thank you for your feedback. If you need any assistance locating an item, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Thank you.