Frequently Asked Questions About Best Buy Janesville
How do I check product availability at the Janesville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Janesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Janesville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Janesville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1906 reviews)
Jon M
March 25, 2026
1 out of 5
Cannot reach anyone by phone… Tried numerous times with their virtual assistant! I live 20 miles away. How inconvenient!
Lois C
March 15, 2026
5 out of 5
Needed a router and asked for help because we didn't know what we needed. Salesman came over and asked us some questions about the house and where the router would be . He showed us what would be our best bet. Friendly and not pushy.
Derek R
March 09, 2026
5 out of 5
Ordered a laptop yesterday and a technician named Keith handled our pickup. He offered advice and info on the unit we bought without being asked and actually carried on a conversation with us. In this day and age I thought that was outstanding service.
Thanks again Keith.
Randi R
February 28, 2026
1 out of 5
Horrible AI bot that cannot transfer you a employee of the actual location.
Response from Best Buy
February 28, 2026
Hello, Randi,
Thank you for sharing your concerns with wanting to reach a store for support. We can understand that not being able to reach the store and getting support from the national call center can be difficult. We would be glad to chat with you regarding your concerns if you would like to reach out to us on any of our social media profiles below with Review 124174.
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