Can’t pick up the phone after a 12 minute hold.
Fast and easy order online and pick up at store
Jeff helped me find my item right away when I walked in- great customer service!
Was going to Apple Store in Madison, WI so I wouldn't have to renew my contract with Verizon for my broken phone. When I called the Apple Store telephone number to make an appointment, the call was forwarded to Florida. The person there referred me to Best Buy in Janesville, WI for a more convenient appointment. I didn't know until I got to my appointment that Best Buy requires a contract renewal.....wasted trip. They know how it works...tell us customers that before they waste our time.
Response from Best Buy
April 11, 2025
Hey there.
Thank you for your review, David. We are saddened to hear that you had a negative experience with us. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (http://facebook.com/BestBuy)
- Twitter/X (http://twitter.com/BestBuySupport)
- Instagram (http://instagram.com/BestBuy)
When reaching out, please mention it is regarding your Google Review 65031248.
Kindest Regards,
^Vanessa