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Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
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Google Home Experience
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Frequently Asked Questions About Best Buy Kenosha
How do I check product availability at the Kenosha Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kenosha Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kenosha stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kenosha Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2243 reviews)
Andrew L
August 18, 2025
5 out of 5
I have bought two home theatre receivers from this store with the protection plan. Both receivers quit working after two to three years. With the four year protection plan they were not able to fix it and gave me a store credit for the full price of the product which I have used for a new receiver purchase. The geek squad team was always wonderful and I have been very happy with their service and me getting money back towards a new receiver at full price even three years later. The protection plan will be the best money ever spent for a home theatre receiver. $100 bucks or so for four years and if it fails you get full price store credit. I’m very happy with this store and will continue doing business with them! Just bought a brand new $600 jbl receiver and I only had to pay $320 with tax and another four year protection plan. Every receiver I buy is of higher quality!
Leslie S
August 18, 2025
1 out of 5
Poor customer service. Don't back up their products at all, even if you just bought it, unless you pay for their extra warranty. Won't shop here again.
Response from Best Buy
August 18, 2025
Thanks for reaching out, Leslie.
We know how important it is to be able to buy a product from a company that stands behind it. If you still need some help you can always connect with a live representative through one of the social media platforms listed below. Please send us a private message including your Google Review #31306.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Warm regards,
^ Jason
T L
August 16, 2025
1 out of 5
August 16th 2025 right around 12:20 in the afternoon I arrived with someone to browse the store. Immediately upon entering the front end "security" associate approaches aggressively to the point I thought I was about to be attacked and stood inches from my face. Very loudly asked why we were here and when I tried to step away and tell him we were just here to browse he steps in front on me and stands at a very uncomfortably close distance. We should not feel like we are being attacked and boundaries need to be respected. Absolutely unprofessional and bordered on assault. Needless to say we will not be shopping at Best Buy again.
Angelle M
August 12, 2025
5 out of 5
Came here to get a laptop, the employees were really helpful, and the place was cleaner than most best buys.