Best Buy Kenosha

I went online to Best Buy’s website to purchase a Digital Xbox Game Pass Core 12 Month Membership which was listed as being purchasable. When I got the code and went to redeem it, I was informed the Core Membership is no longer available and therefore it wanted to automatically convert to a 3 month Game Pass Ultimate membership. I specifically wanted the 12 months of Core membership because of the cheaper price, not the 3 months of Ultimate. I was also informed in the store that such a return could be made since I hadn’t completed redeeming the code. They told me that Best Buy customer service could help. Well I spoke to the manager Charity and was informed that since the item was listed “non returnable” when purchased that it was not possible to give me a refund. This is false advertising on Best Buy’s part and I should be able to get a refund. An item that no longer exists in reality should not be available for purchase on Best Buy’s website. I’m thinking a lawsuit is next on my list.

There was at least 10 of the employees and they just stand around talking to each other. We called for someone to help us out with a tv and no one could be bothered to help. Terrible Best Buy location. Take the extra time and go to the Lake Geneva Best Buy.

they hate the customer so much that they have a phone system that forces you to talk to a computer instead of allowing you to talk to the team member when you’re calling because you’re asking if they have something that you wanna purchase never buy from them they’re not worth it

I normally dislike Best Buy and their exhausting sales staff but after having visited the Kenosha store a few times I have to say the staff here is quite pleasant and helpful without being annoying. "Knock on wood" things won't change.