Best Buy Kenosha

To Whom It May Concern, Let me paint you a picture: I spent my hard-earned money on the JBL Clip Bluetooth Speaker three weeks ago, full of hope, full of excitement, full of absolute naivety. I should’ve just lit the cash on fire — at least that would’ve produced a satisfying sound. This thing sounds like a dial-up modem having a panic attack. I’ve heard better audio quality from a toddler humming into a paper cup. I genuinely think the speaker was designed by someone who has never heard music before in their life. But here’s where Best Buy really said, “Hold my beer” — I went to return this glorified paperweight and was told, “Sorry, you’re outside the 15-day return window.” THREE WEEKS. I’ve had leftovers in my fridge longer than 15 days. My Netflix subscription I forgot about has lasted longer than 15 days. OH, BUT WAIT — if I were a Best Buy Total or Plus member, I’d get a FULL 60 DAYS to return it. So the moral of the story is: pay Best Buy a monthly fee, and they’ll treat you like a human being. Don’t pay it, and you’re on your own, pal. Enjoy your garbage speaker. Hope it brings you as much joy as a flat tire. So here I am, stuck with a $90 Bluetooth brick that connects to my phone about as reliably as my WiFi during a storm, writing a review because it’s the only form of justice left available to me. Would not recommend. Zero stars. Godspeed PS: not to mention I had my damn receipt and original packaging and I still can’t catch a break with these return Nazis.

Exelente

Bought a fridge from here a little over a year ago and it is broken and it is not worth fixing. I called customer service to see if there was anything they could do - even if it was just store credit. Got absolutely no help. I understand they only offer a year warranty and we didn’t purchase extra warranty on it but it’s been a year and four months and we spent $1600 on this new fridge and still offered nothing. This is the type of quality they want for the products they sell? I’ll never go back to Best Buy.

Booked my appointment here for a radio change on my 2015 Silverado on May 6, and the whole experience was great from start to finish. Both staff members were welcoming, professional, and very knowledgeable. Tony especially took the time to walk me through the pros and cons of the device I purchased and helped me make the best decision without making me feel pressured at all. The installation process was smooth, communication was clear, and they treated my truck with care. I really appreciated how patient they were in answering all my questions and making sure I understood everything before moving forward. It’s hard to find honest and trustworthy service these days, and this place definitely delivered. Highly recommend to anyone looking for quality audio/radio work and excellent customer service. I’ll definitely be coming back for future upgrades.