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Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Kenosha
How do I check product availability at the Kenosha Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kenosha Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kenosha stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kenosha Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2306 reviews)
KRISTY P
April 08, 2026
1 out of 5
I bought a dishwasher and got 3 years of Geek Squad. Dishwasher started throwing an error code after a year. We would do what was required to clear it and it would throw the code daily. Setting up service was impossible. I can't talk to anyone in the store - offshore Customer Service. They send me to Assurant. Assurant outsources to Sears Home Services. Sears comes out 4 TIMES to replace a part. The next day the dishwasher throws the code again. I call Best Buy again and spend 30 minutes with them. They tell me to call Assurant. Assurant tells me to call Sears. An hour of my life gone. Sears says they will call me back with an appointment time. They call me back to tell me to call Assurant for an appointment. I will never buy from Best Buy again even if they are the only option. I would rather wash dishes by hand than deal with their lack of service or care.
Response from Best Buy
April 08, 2026
Hi, Kristy,
We are sorry to learn of your experience with getting your dishwasher repaired. We'd love to offer any support that we can. To get started, simply send a private message to one of our social media links below.
Facebook (https://bby.me/gZ2AmE), Twitter/X (https://bby.me/spVA7W), or Instagram (https://bby.me/41v3lk)
In your message, please reference Google Review 139718.
Ruben C
April 08, 2026
5 out of 5
I really enjoy the hot food area and fresh fruit easily available.
MILWAUKEE T
March 31, 2026
4 out of 5
Fast in-store pickup. After I placed my order online for my phone case, it was ready within 5-10 minutes
Tony C
March 30, 2026
1 out of 5
Was needing assistance from supervisor Alyson. She was very short and snappy when I asked a simple question. Pretend to ignore me then try and come and help. She made several comments about her last week not ending fast enough..just quit if you can't be nice to customers.
Response from Best Buy
March 30, 2026
Hello, Tony,
Thank you for taking the time to share your recent experience. We understand how important excellent customer service can be to our experience, and we would like to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 136717.
Facebook (https://bby.me/fx1Lbw)
Twitter/X (https://bby.me/oRCRNj)
Instagram (https://bby.me/52zesF)
We look forward to assisting you there.