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Frequently Asked Questions About Best Buy Kohler
How do I check product availability at the Kohler Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kohler Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kohler stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kohler Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1294 reviews)
Taran F
August 18, 2026
3 out of 5
Hopefully you go in knowing what you want, cause finding someone to help and if they know the best options is questionable.
John B
August 14, 2026
5 out of 5
Excellentservice, Joe, helped us figure out how to charge a camera battery. Went above and beyond! Much appreciated!!!!
Jack O
August 12, 2026
2 out of 5
This location isn’t great, time and time again I’ll come in and walk around just have to search like crazy for help.
The coworkers are usually busy standing around talking to each other.
Response from Best Buy
August 12, 2026
Jack,
We are sorry to hear about your experience and would like to look into your visit so that we can improve. Please send a private message using one of the links below. When doing so, please state that you are responding to Google Review 202284.
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Michael G
August 01, 2026
1 out of 5
Purchased Sony 75" Bravia 9 ii TV was told it would be delivered on July 11, this day came and went with no TV delivered or a call/email from Best Buy. Called the toll-free number and answered by AI which could not understand me, asked for customer service got a real person that said I can't help you and transferred me was on hold for 30 minutes and no one answered. Went into the store and the store employee looked up my order had no explanation as to why it was not delivered. Just stated the delivery was canceled but doesn't say why? But that it would be delivered on July 18 and that I will receive an email the day before with a 4-hour window. I said if it's not delivered on this date I will cancel. By the way I already receive a bill with a due date for the TV that I hadn't received yet. The TV was delivered on July 18th by 2 Best Buy employees, I asked for the TV to be unboxed and was told we don't do that. A week later I received an email that I have a service appointment on July 31 for unboxing. I never requested this appointment, and we unboxed the TV ourselves (Best Buy expects you to wait 2 weeks to have someone return and unbox it? really) I tried to cancel this appointment on my account and was not able, called toll-free number could only get AI tried using live chat and the agent said I can't cancel this appointment. The suggestion was to wait for the Best Buy employee to show up to my house and then send him away. I couldn't believe what I was hearing, so unprofessional. I asked for a local number to my Best Buy store and was given a different number then the regular number and a live person answered and was able to cancel the appointment, I told this person you're the only one at Best Buy that was able to help me. I would highly recommend purchasing the Sony TV, BUT Do Not purchase it at Best Buy.