Tried to buy a Xbox360 rechargeable battery pack, called to make sure they had one or not and they said they did, they tried to have us pay over the phone even though we said we were down the road. We went to the store to get it and when we asked about it they said they didnt carry those even though we had just called about it.
Customer service also sucks, no one greats you or asks if you need help everyone is just dilly dallying laying around talking to each other or on their phones.
Ridiculous policy's. So frustrating I wish I never walked in the door. Terrible and rude customer service. Had a gift card and left with nothing anyway.
Response from Best Buy
July 02, 2026
Hello,
Thank you for the review. We never want to make it a bad shopping experience.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 181175
Had tv shipped because they did not come in stock. Came damaged they would not discount a TV I would have to pay more and have it shipped again. Even earlier model would have to pay full price. Not my fault they couldn't shipped the item properly so it would be broke. Had no Styrofoam in top. Go elsewhere!
Response from Best Buy
July 02, 2026
Hi Alan,
Thank you for your review. It's concerning to know your order was damaged during delivery and the packaging wasn't intact as it should have been.
We'd love to look into this further. Please reach out to us on Facebook: https://bby.me/tRmq3H, Instagram: https://bby.me/f36UHe, or Twitter/X: https://bby.me/TilRca. Be sure to reference Google review 181173 in the details you provide.
Joe at Deer Trace Best Buy Sheboygan, Wi was extremely helpful in dealing with a misunderstanding and also with setting up Apple Watch. He was patient and kind.