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Frequently Asked Questions About Best Buy Kohler
How do I check product availability at the Kohler Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kohler Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kohler stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kohler Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1286 reviews)
Ian W
July 01, 2026
1 out of 5
Ridiculous policy's. So frustrating I wish I never walked in the door. Terrible and rude customer service. Had a gift card and left with nothing anyway.
Response from Best Buy
July 02, 2026
Hello,
Thank you for the review. We never want to make it a bad shopping experience.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 181175
Alan R
July 01, 2026
1 out of 5
Had tv shipped because they did not come in stock. Came damaged they would not discount a TV I would have to pay more and have it shipped again. Even earlier model would have to pay full price. Not my fault they couldn't shipped the item properly so it would be broke. Had no Styrofoam in top. Go elsewhere!
Response from Best Buy
July 02, 2026
Hi Alan,
Thank you for your review. It's concerning to know your order was damaged during delivery and the packaging wasn't intact as it should have been.
We'd love to look into this further. Please reach out to us on Facebook: https://bby.me/tRmq3H, Instagram: https://bby.me/f36UHe, or Twitter/X: https://bby.me/TilRca. Be sure to reference Google review 181173 in the details you provide.
Gloria
May 28, 2026
5 out of 5
Joe at Deer Trace Best Buy Sheboygan, Wi was extremely helpful in dealing with a misunderstanding and also with setting up Apple Watch. He was patient and kind.
Anna M
May 21, 2026
1 out of 5
So this place has employees that definitely back door their Pokémon merchandise. I’ve come multiple times trying to get some for my autistic son who only loves a few select things. The scalpers make it hard enough without the employees keeping it for themselves. The dark haired girl is ALWAYS extremely rude and awful to talk to. Then this last time I came in I literally heard the guy employees talking about how he has multiple family members come in to buy the Pokémon merchandise that they conveniently never seen to have. I came in at 12:30 one day and asked for said pokemon items. Was told they were not in yet. Then a friend told me they were told they went in that same afternoon only to be told they “sold out” at 12:30. The exact time I was there. This is not a reputable place and the employees get first pick of everything. The few items I ever was able to get were DAMAGED. Never coming back here again.
Response from Best Buy
May 22, 2026
Hello, Anna,
We appreciate you taking the time to share your feedback regarding your recent visit to one of our stores. We'd like to ensure this feedback gets into the right hands. Please reach out to us through our social media channels on Instagram (https://bby.me/o0Ww3i), X/Twitter (https://bby.me/4L7tXv) or Facebook (https://bby.me/nJ404F) with the details of your experience. Also add Google Review 155397. We look forward to hearing from you.