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Frequently Asked Questions About Best Buy Kohler
How do I check product availability at the Kohler Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kohler Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kohler stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kohler Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1194 reviews)
Christine T
March 19, 2025
2 out of 5
I bought theragun with extra protection but I came in 3 times and got a run around.cant get top off , not working right.was told were all sick and try again later.wow
Response from Best Buy
March 20, 2025
Hello, Christine,
Thanks for reaching out and providing your feedback. Getting assistance with your purchased item should be an easy process, so I can understand your disappointment. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through a Social Media platform listed below and reference "Google Review #64948218". Please send us a private message or DM with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Thanks,
^Aaron
Rob L
March 06, 2025
1 out of 5
The Employees here robbed me for $187.00
They refunded my money to a Mastercard that I don’t even own. I have been going back and forth with this place for going on two months over this already. I have the receipt.
I’ve spent Tens of thousands of dollars at Best Buy for more than the past 20 years. They were my go to place for electronics, appliances, computers and gaming. Never again! I will be purchasing my new Refrigerator and Dishwasher this month from somewhere else. Good bye Best Buy.
Response from Best Buy
March 07, 2025
Hello, Rob,
Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention.
We would love to address any questions or concerns you may have. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64898759 as reference. We look forward to hearing from you.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian
Trevor G
February 28, 2025
1 out of 5
Thought you guys price match your competition I showed Ethan the tv Walmart was $100 cheaper and I was told to go to Walmart and did now receive what your website promised
Response from Best Buy
February 28, 2025
Hi, Trevor,
Thank you for taking the time to share this review here, although this definitely does not sound like the customer service we aim to provide. We would be happy to look into your price match request, and see if we can help.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64873330. We look forward to hearing from you!
Regards,
^Katie
Holly H
February 27, 2025
1 out of 5
Purchased a tv which they told me I needed to buy the best buy + membership for. I got the tv delivered only to find out it was defective after I installed my Govee lights on them. Best Buy’s solution was to return the lights to Amazon in used condition even though they sold me a defective tv. They also ignored me for 15+ minutes when we walked into the store even though there were at minimum 6 associates not helping anyone. We had to finally approach someone after multiple employees were wandering around chatting with each other or playing with the music to get help in looking to exchange our tv. Ultimately we decided to return it and buy elsewhere after they told us to just return our used lights to Amazon and make them eat the cost for something that Best Buy caused and the overall attitude of the employees. I would not shop there again if they were the last place on earth I could buy something.
Response from Best Buy
February 28, 2025
Hello, Holly,
Thank you for your review. I can certainly understand how disappointing it is to find out that a new TV is defective. If you'd like assistance, please reach out via private message on social media. Please include your name, phone number, email, and Google Review 64871645 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Regards,
^Meghan