Best Buy Kohler

Purchased Sony 75" Bravia 9 ii TV was told it would be delivered on July 11, this day came and went with no TV delivered or a call/email from Best Buy. Called the toll-free number and answered by AI which could not understand me, asked for customer service got a real person that said I can't help you and transferred me was on hold for 30 minutes and no one answered. Went into the store and the store employee looked up my order had no explanation as to why it was not delivered. Just stated the delivery was canceled but doesn't say why? But that it would be delivered on July 18 and that I will receive an email the day before with a 4-hour window. I said if it's not delivered on this date I will cancel. By the way I already receive a bill with a due date for the TV that I hadn't received yet. The TV was delivered on July 18th by 2 Best Buy employees, I asked for the TV to be unboxed and was told we don't do that. A week later I received an email that I have a service appointment on July 31 for unboxing. I never requested this appointment, and we unboxed the TV ourselves (Best Buy expects you to wait 2 weeks to have someone return and unbox it? really) I tried to cancel this appointment on my account and was not able, called toll-free number could only get AI tried using live chat and the agent said I can't cancel this appointment. The suggestion was to wait for the Best Buy employee to show up to my house and then send him away. I couldn't believe what I was hearing, so unprofessional. I asked for a local number to my Best Buy store and was given a different number then the regular number and a live person answered and was able to cancel the appointment, I told this person you're the only one at Best Buy that was able to help me. I would highly recommend purchasing the Sony TV, BUT Do Not purchase it at Best Buy.

I received a text thanking me for a purchase. I didn't make a purchase. The phone system gave me the runaround so I drove to the nearest Bestbuy store. The employee looked up my account and did not see a purchase. Then he looked up the tracking number and told me who made the purchase, her city (20 miles from my home), her phone number (not even close to my phone number), and he said that she paid using PayPal. I don't have PayPal. He could not fathom how I managed to receive the text confirming her purchase.

Tried to buy a Xbox360 rechargeable battery pack, called to make sure they had one or not and they said they did, they tried to have us pay over the phone even though we said we were down the road. We went to the store to get it and when we asked about it they said they didnt carry those even though we had just called about it. Customer service also sucks, no one greats you or asks if you need help everyone is just dilly dallying laying around talking to each other or on their phones.

Ridiculous policy's. So frustrating I wish I never walked in the door. Terrible and rude customer service. Had a gift card and left with nothing anyway.