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Frequently Asked Questions About Best Buy Kohler
How do I check product availability at the Kohler Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kohler Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kohler stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kohler Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1203 reviews)
Michael W
April 27, 2025
1 out of 5
Terrible customer service as of late. There are some people willing to help however geek squad has gone downhill big time not punctual or willing to help even when being charged for basic things in the store. Would not recommend there service
Terry C
April 26, 2025
5 out of 5
They're very empathetic, seem to be a happy bunch enjoyed their job. I'm very professional all at the same time. Because of this I won't go nowhere else.
Sandi L
April 25, 2025
1 out of 5
I came to upgrade a phone. There are two cars in the lot and maybe 4 customers in the entire store. I picked out a phone, but there are no screen protectors for it, and one choice of phone case. I was then told I had to make an appointment for another day to have them activate and transfer info from the old phone to the new one. There is literally no one else shopping in this department. I asked if there were any appointments where we could leave for a bit and come back and was told no. The earliest appointment was the next evening (Saturday 4/26/25) at 8pm. Don't come here . It's a complete hassle.
Chantil C
April 16, 2025
5 out of 5
The 2 young women that helped me get my new phone, were extremely friendly and helpful