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Services Offered
Geek Squad Services
Car & GPS Installation Services
Trade-In
Google Home Experience
Amazon Alexa Experience
Hearing Solutions Center
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Lake Geneva
How do I check product availability at the Lake Geneva Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lake Geneva Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lake Geneva stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lake Geneva Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1362 reviews)
Sylvia W
September 06, 2026
1 out of 5
Went in to get some help with some electronics and the workers were very rude and not helpful whatsoever. I never leave reviews but this time felt very necessary. I was given attitude for no reason and left the store unsatisfied.
Response from Best Buy
September 07, 2026
Hello.
Thank you for your feedback regarding your recent visit. If you need any assistance or would like to get your interactions documented, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Please be sure to include Google Review number 219019.
Thank you.
? D
September 05, 2026
1 out of 5
This was an unacceptable order experience. I selected the “Ready within 1 hour” pickup option, yet three and a half hours later my order still wasn’t ready. The most frustrating part was that Best Buy gave me no explanation whatsoever for the delay. I had to drive 15 minutes to the store just to find out there was a fraud investigation holding the order.
The store employees were helpful, but the online ordering system and communication were completely inadequate. If Best Buy knows an order is being delayed, I should not have to waste hours and drive to the store just to find out why.
What should have been an enjoyable purchase of a new phone became a frustrating waste of my time and **completely sucked the enjoyment out of the experience. ** After this, I’m going to think twice before ordering anything from Best Buy again.
Hugo H
September 04, 2026
5 out of 5
Good service
CROW
September 03, 2026
5 out of 5
I went in there with my mom to help her pick out a dehumidifier a couple weeks ago. The staff there were very helpful, knowledgeable and friendly.