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Best Buy Lake Geneva
Services Offered
Geek Squad Services
Car & GPS Installation Services
Trade-In
Google Home Experience
Amazon Alexa Experience
Hearing Solutions Center
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Lake Geneva
How do I check product availability at the Lake Geneva Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lake Geneva Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lake Geneva stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lake Geneva Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1313 reviews)
Caleb L
August 18, 2025
5 out of 5
The workers helped us out with our issues really fast and helped us find what I was looking for.
Connor H
August 16, 2025
1 out of 5
Drove a couple hours to pick up an open-box TV in "excellent" condition which was to include all original parts, packaging, and accessories. When I got there it appeared to be just the TV in bubble wrap, but the store associate assured me the TV stand and remote were in the packaging as well. Nope. It's been 2 months getting run in circles by support, and the store won't answer calls or return messages.
Paul N
August 11, 2025
5 out of 5
Amazing customer service!!!
Bartler M
July 24, 2025
3 out of 5
Best Buy – Lake Geneva
I stopped by looking for the Samsung Galaxy Watch 8 Ultra and asked a salesperson if I could see it in person to compare it with the Galaxy Watch 8 Classic. Unfortunately, they didn’t have any real watches on display — only fake display models. It was disappointing not to be able to compare sizes or features properly. Felt like a wasted trip since there was nothing hands-on to see. We have in the locker but after that nooo.
Response from Best Buy
July 24, 2025
Hello,
Thanks for sharing this with us. I can appreciate wanting to see a live demo of an item that you're looking to purchase, as it can be helpful to make a decision. Getting to the store to only find that the models are not functioning, isn't ideal.
I'd be happy to have this looked into further with you. Can you please send a private message on one of our social media platforms, Facebook (https://bby.me/bvju4k), Twitter/X (https://bby.me/8eiqbb), or Instagram (https://bby.me/wyhf9l), and mention your "Google review #19918" in the message?
Sincerely,
^ Melissa