Best Buy Lake Geneva

Can’t talk to the store. It was sent overseas

Let me tell you a story. I am a 18 year old who has a fascination with music. About a month ago, I accidentally fried one of my speakers by connecting it to an overpowered amplifier, so I do whatever you'd imagine I do and... Go to a technology store that I'd heard had speakers and vinyl (I also collect lots of records.) so I drive for 15 minutes to this store. And as soon as I walk in, a lady who was just standing there zeroes in on me. "Hey, what brings you in today" in a far too insistant tone for 3 pm on a Sunday. I just say "I don't know yet." Because I'm socially awkward. I walk past. I get to the speakers. Another employee, I crap you not, 15 seconds later says "need help?" I politely decline. I walk down the aisle and round to the vinyls. A measly row of 3, with columns of 3. A total of 20 records, all modern rap. Great. So I walk away. I round the corner and... Yet another employee. "Finding everything alright?" I say "yes." And walk away. Lo and behold, every speaker is a $800+ "smart alexa meta ai integrated" speaker. Not a single mid range, hi-fi, passive, speaker wire powered speaker. But guess what? Another employee. "Need help?" I give another "no" answer and begin to walk away. But they're watching me. So I grab a single RCA cable and walk towards the register. I pass a group of 5 teenage boys(employees) on their phones sitting in a circle. Productive... I approach the counter and... It's the greeter lady. I put my 10 dollar cable on the counter and she begins to ask for my phone number. I don't have an account with the store, nor do I need one so I say "no thanks" "why?" "WHY"??? I say "please just ring me up. She begins to attempt to sell me on the phone number. She says "it'll help you if you have to return this." Why would I EVER need to return a small RCA cable. I say "I don't think I'll ever need to return this" Finally I pay and leave. TL:DR, I entered a best buy with the intention of buying 400 to 500 dollar speakers and left with the realization that they don't care for people who don't have buckets of money or vinyl collectors and got harassed by 4 workers in 10 minutes.

My experience was absolutely terrible! Placed an order for pickup and waited 3 hours for it to be fulfilled after being quoted an hour online... went into the store 30 minutes before close to follow up on the order. I drove 45 min to follow up on the order because their AI system doesn't allow you to contact the store DIRECTLY! I was then told they were unable to find my order to fulfill but could cancel my order? I was told by Dylan that we NEEDED to cancel the order and repurchase in-store in order to receive the item... that there was no way for them to fulfill it. He then asked in a condescending tone if I had enough money to afford paying for this in full!?!? This is ridiculous. The order was then cancelled and attempted to repurchase the item in store but they had yet another issue processing it. I then asked if they could just go back and fulfill it but yet was told it MY fault we canceled it... yet Dylan said that was the only option in order to receive the item! EXTREMELY DISAPPOINTED!

Excellent customer service team. Very helpful…