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Best Buy Lake Geneva
Services Offered
Geek Squad Services
Car & GPS Installation Services
Trade-In
Google Home Experience
Amazon Alexa Experience
Hearing Solutions Center
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Lake Geneva
How do I check product availability at the Lake Geneva Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lake Geneva Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lake Geneva stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lake Geneva Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1343 reviews)
matt y
March 21, 2026
5 out of 5
My experience was great. I was greeted on my way in. I showed up for a TV for gaming and I learned a few things that made my purchase much better. Columbia (which is a person there) was very knowledgeable and personable. The type of salesman that wasn't just pushing for my dollar but made the perfect sale. I'm happy with my purchase.
Joshua W
March 20, 2026
1 out of 5
Absolute clown shoes. I had been looking for a specific TV for weeks and finally found an "Open Box - Excellent" version via the website. I made the purchase and then made arrangements to travel the 90 minutes to pick it up. I was never notified by text or e-mail, both of which I had to use to make the purchase, that my order was cancelled. I had to find out on my own by checking the website. When I called to find out what was happening, and after dealing with their attempt at an AI assistant for several minutes, I was connected to "someone" and was told that the inventory online was incorrect. They connected me to "someone else" and I waited on hold for over half an hour to try to get something done to make good on a horrific experience. They offered me a "make good" credit of $12 which doesn't even cover my gas or time. It is now hours later and I still haven't received any indication that my order was cancelled. This is insulting.
Response from Best Buy
March 20, 2026
Hi,
Having issues with an open box order is frustrating. Let's discuss this experience. Mention review # 132820 when connecting with us on social media link.
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Pauline B
March 17, 2026
4 out of 5
We had to find someone to help, even though people were walking around talking to each other..
Joseph P
February 25, 2026
5 out of 5
Staff was tremendously helpful