We always get great customer service at the Lake Geneva store.
The workers helped us out with our issues really fast and helped us find what I was looking for.
Drove a couple hours to pick up an open-box TV in "excellent" condition which was to include all original parts, packaging, and accessories. When I got there it appeared to be just the TV in bubble wrap, but the store associate assured me the TV stand and remote were in the packaging as well. Nope. It's been 2 months getting run in circles by support, and the store won't answer calls or return messages.