Best Buy Lake Geneva

Have a Geek Squad service contract. Get great service.❣️

They were so patient and kind

Avoid this store by all means possible if you are looking to purchase an Open Box item. This store is run by clowns. Pure incompetence by store employees. Either the store manager is corrupt, or is simply out of touch with what happens in the store. I paid $1600 for a Macbook Pro (Open Box - Excellent Condition). Used 1/4 tank of gas to drive to the store. What I received was an oversized box where JUST the laptop was inside, freely sliding between the 8 inches of open space on each side. I immediately went back into the store and mentioned to the employee that we had an issue. Neither he, nor the the manager seemed phased that this EXCELLENT condition open box item was missing all of its components. This must happen often. Corporate needs to investigate this location. To make matters worse, I noticed that there was a sticker inside the box detailing the true condition of the item that I purchased - FAIR (Comments: Residue,Damaged/Missing Piece,...). The manager (potentially warehouse employee) offered to make a price adjustment for the missing power adapter. I obviously declined due to the fact that store employees can't properly label the condition of an item, or have swapped out the item that I purchased for something of lesser value. Seemed like a classic bait and switch. I asked if they had another EXCELLENT condition Macbook Pro of the same specs on-hand, to which they replied, no. Unsurprisingly, after my refund, an EXCELLENT condition Macbook Pro of the same specs was available on BestBuy.com at this location. You'd think after all of this that I'd at least be offered an apology by either employee. The only question that I got asked is whether I wanted a receipt. Corrupt store, or incompetent employees. Those are the only two explanations.

Extremely poor customer service.