Best Buy East Madison

I went online to Best Buy’s website to purchase a Digital Xbox Game Pass Core 12 Month Membership which was listed as being purchasable. When I got the code and went to redeem it, I was informed the Core Membership is no longer available and therefore it wanted to automatically convert to a 3 month Game Pass Ultimate membership. I specifically wanted the 12 months of Core membership because of the cheaper price, not the 3 months of Ultimate. I was also informed in the store that such a return could be made since I hadn’t completed redeeming the code. They told me that Best Buy customer service could help. Well I spoke to the manager Charity and was informed that since the item was listed “non returnable” when purchased that it was not possible to give me a refund. This is false advertising on Best Buy’s part and I should be able to get a refund. An item that no longer exists in reality should not be available for purchase on Best Buy’s website. I’m thinking a lawsuit is next on my list.

I had a very positive in-store experience today and just wanted to pass it along to store management if possible. I purchased a pair of AirPod Pro 3 and AirPod Max headphones. I was first helped by Greg (?), a tall gentleman with a beard. He went out of his way to introduce himself and shake my hand, both small gestures were very welcoming and immediately set the tone for a positive customer experience. I was then handed off to his colleague, younger blonde male (under 25 years old I’d guess). It was his first week on the job. He was so kind and personable. I really have not had such a memorable in-store retail experience in a very long time and wanted to share how refreshing it was. I usually shop online but was desperate to get a new pair of headphones immediately, so I opted to pop into the store. I hope you can somehow pass this along to store management so these folks can be recognized for a job well done.

Tammy went above and beyond by being professional, cool, calm and collected. She was patient and helped me with my purchase today! Thank you.

Purchased a washer and dryer. This is the first time we purchased a LG. The sales rep was easy to work with and understand. I think you get the best deals here. Fast delivery and set up. Very happy. I used them right after they left. Was an excellent choice. Very happy with both. I ❤️ the music when they are finished. Stop by and check them out. You will be so glad that you did.