Frequently Asked Questions About Best Buy East Madison
How do I check product availability at the East Madison Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local East Madison Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy East Madison stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the East Madison Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3437 reviews)
Scout D
August 09, 2025
1 out of 5
Refused to price match an item sold and shipped by Walmart. Supervisor K gave me a hard time.
Response from Best Buy
August 09, 2025
Hello, Scout,
Thanks for taking the time to leave your review. Trying to receive a price-match should be an easy process, so I can understand your disappointment when it is denied. We would be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/pti5co), Twitter/X (https://bby.me/ho7yvr), or Instagram (https://bby.me/gny3nv). Please reference Google Review #26757.
Regards,
^ Aaron
Phoenix P
August 08, 2025
3 out of 5
Annoyed with them for messing up a delivery.
Response from Best Buy
August 08, 2025
Hello Phoenix,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with your delivery. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (https://bby.me/10xvpy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Be sure to mention this is regarding your Google Review 26156.
Thanks,
^ Vanessa
Lukas N
August 02, 2025
1 out of 5
I called them 3 times to never get a answer. The final time I had a game with it called them and waited till I got put on hold. I was able to drive a half hour to the madison east store and do what I was calling about in person still on hold. They never picked up btw I was on hold a total 56 minutes before I hung up
Response from Best Buy
August 02, 2025
Hello, Lukas,
Thank you for leaving a review here on Google. This is far from the experience we want our customers to have when calling in for support.
If you require support on this matter, please send us a private message on social media. We would be happy to assist you on any of the following platforms: Facebook (https://bby.me/nrlpo7), Twitter/X (https://bby.me/l1h2zi), or Instagram (https://bby.me/6zb6tx).
Please mention the phrase “Google review #23667” when contacting us.
^Ravi
Car2ner
August 01, 2025
5 out of 5
We went in to get an upgrade to existing gear. The staff took their time and helped us research the answers to all of our questions. After we bought our upgrade, they helped carry to our vehicle.