Best Buy East Madison

It’s an okay Best Buy location Came in on an afternoon weekend wasn’t greeted at all compared to the Best Buy location on Madison’s west side I saw no employees around/in sight helping nobody they were at the back of the store at the tv section just on their phones and not helping customers. There was also only one cashier at the front of the store and the line was backed up with about 10 people. I think will just stick with the Best Buy location on Madison’s West side where employees are more friendly and helpful. The store seems to be changing layout. Restrooms not very clean.

RIP OFF ARTISTS, SOLD US A FRIDGE THAT DIDN’T WORK FROM THE BEGINNING AND LIED ABOUT THE RETURN WINDOW. THREE SERVICE CALLS WITHIN A MONTH AND NOW ITS COMPLETELY DEAD! THEIR RESPONSE: “NOT OUR PROBLEM. CALL GE (General Electric).” NOW WE’RE OUT OF POCKET FOR HUNDREDS OF DOLLARS IN ICE, SPOILED FOOD, NOT TO MENTION DISPLACEMENT IN HOURS THAT ARE ADDING UP TO DAYS OF UNPAID LABOR. BUT GO AHEAD, CONTINUE DOING BUSINESS WITH THEM.

Good customer service

This is my last ditch effort to get the attention of this store manager. I ordered a new blu ray/dvd player for pick up, and noticed after getting it home it was clearly open box. (Like, ripped tape and super busted box.) Had a whole long debacle today getting bounced between the customer service number - which, if you try to call the local store, just directs you to the national number - and visiting the store, which is under renovation and a HUGE mess. In the end, although inventory said there was a new unit in the store, staff was unable to find it in their enormous mounds of crap. They also refused to refund the difference between the open box and new item price without taking 45 min to inspect the item (despite the very obviously open/messed up box). Now, calling the phone number again to try to submit a service complaint, I was told I can only submit a complaint about this store to the manager in person. What a joke! Not to mention inaccessible.