Best Buy East Madison

Had a great time purchasing from here. The staff was very accommodating. People working looked like they enjoyed working here. Overall, it was a very fun experience and I would recommend

I needed to pick up a usb a to usb c cord for my android auto connection to my car infotainment system. I was traveling and was there when it opened at 10 am . I was greeted right away and was asked if I needed help finding something. I explained what I wanted and they brought me exactly to the item. I was checked out in less than 10 mins and back on the road.

BEWARE OF DECEPTIVE ONLINE PRACTICES!!! I did not have a problem with this store, however, since Best Buy has no way for me to write a review on their site, I'm writing my complaint here. I recently purchased a refrigerator for my son's condo. There was no way to choose "left door swing" or add that as an option. When the local Madison delivery crew showed up, they refused to do it. They said it would cose $69 and we'd have to call customer service for them to come back. Well, I called and they said they'd do it for no charge, but I needed to call back because the delivery wasn't yet completed in the system. I called back a couple of days later, and was told it would be a $69 charge. I asked to speak to a supervisor, as there was no mention of this extra charge when I ordered online, nor an option to choose it, and I'd been told this would be no charge. The rep connected me to the supervisor who told me not only would they be charging me the $69 for the door swing reversal, but also another $24 for an installation charge. But, I'd already paid to have it installed. He said, sorry, it's an add-on, and that's the only way to do it. So not only did I have to pay $100 more than expected for this appliance, my son had to take another day off of work because of the 7a-7p delivery window. I couldn't believe how little they cared about taking responsibility for what they admitted was their error, for not including this information on the website. I've spent thousands of dollars at best buy over the years, and this is my last purchase. Terrible experience, go somewhere where they give a damn!!!

I don't even know how to start this review, I was both amazed with the Best Buy itself as well as the vendor who assisted me with my purchase. First I want to address the store as a whole, I was extremely impressed with how kind and helpful everyone was, the store was clean and easy to understand. I don't think there was a moment I was feeling lost in my buying choices. I was buying a new TV for my living room and trying to get into a little higher price range of TVs. This is where Jalil, my Sony vendor came in absolutely clutch. He was both informed on Sony but he was also extremely informed on competing brands such as Samsung. I was between an OLED from Samsung that was from 2024 on the clearance line vs a Bravia 7. I was extremely impressed with both TVs and finding it difficult to even make a choice. While doing my research on the floor and comparing the models, Jalil came to me with the true numbers. While he was a Sony rep, the brand I was considering against the Bravia was better in every way in class rating. I was amazed and in awe at the integrity he had to sell me a product at the highest quality. I know this is a long review and I apologize. As a salesman of today I am amazed that big box retailers can still find ways and people to show the true customer service experience. It's been a long time since I've purchased electronics from brick and mortar locations, but after today I don't know how I could shop anyway else.