Best Buy East Madison

I’m extremely disappointed with my experience at Best Buy. I went in for a repair issue with my Apple device, and instead of helping resolve the problem, I was treated very rudely and was told I would have to pay for a repair that ultimately turned out to be an Apple issue. The experience was frustrating and completely unnecessary. I decided to go directly to Apple afterward, and they helped me right away — and I didn’t have to pay anything. It’s incredibly disappointing to have a company make you feel like you’re being charged for something that isn’t your responsibility, only to have Apple resolve the exact issue quickly and at no cost. Based on this experience, I would definitely think twice before going to Best Buy for Apple-related issues again

Not much for leaving reviews, but Jesse Gillett in the phone department went above and beyond last night helping me upgrade my phone right before close. Great dude, explained everything phenomenally, and even stayed late after his shift was over to make sure my transfer all went through and everything was working properly. Didn't make me feel pressured to buy or try to upsell me anything. Cannot say enough great things about the transaction. Thanks a ton for the help Jesse!

They use a 3rd party delivery service at times, without informing you & without communication. The 3rd party does NOT correspond as they suggest they do. I was offered a gift card when things didnt go right 🤡

Went for a repair of a broken phone, technician Frank looked at it for two seconds, said full replacement, and said nothing else, eventually I had to ask for him to explain what the repair was going to be, which was just ordering a new phone, and letting me leave with just a broken phone. This was after 10 minutes of standing there with an appointment and no clear indicator of how appointments were met. Horrendous customer service and quality, AVOID AT ALL COSTS