Frequently Asked Questions About Best Buy East Madison
How do I check product availability at the East Madison Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local East Madison Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy East Madison stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the East Madison Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3517 reviews)
Carrie
April 28, 2026
2 out of 5
They don't have much in that store and the lady working was rude
Response from Best Buy
April 28, 2026
Hello Carrie,
Thank you for your review. We strive to provide the best experience possible for our customers. Feeling this was not the case with you is upsetting to hear. We would appreciate the opportunity to follow up and ensure this is addressed and formally documented.
Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/djivQO)
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When reaching out, please reference your Google Review 146919.
Antwon L
April 22, 2026
1 out of 5
Said they had an item, charged me then said I had to drive across town to pick it up. Got to the other store and they couldn’t find it. A day wasted and no purchase. They DO NOT want to make up for it one bit.
Tale
April 17, 2026
5 out of 5
Good customer service as always
Patrick K
April 17, 2026
3 out of 5
Might not be the best , but you can buy stuff here. I feel their prices have been marked up lately. Always check other sources.
Staff accommodating and locations are handy.
Response from Best Buy
April 17, 2026
Good Afternoon, Patrick,
We strive to provide our customers with the best available pricing through programs such as our Price Match Guarantee. We would love to learn more about the concerns you have and work to better assist you. Please send us a private message on social media with your Google review case ID: #142753.
- Facebook (https://bby.me/u775iA)
- Twitter/X (https://bby.me/LAgBlS)
- Instagram (https://bby.me/d0gjdn)