Best Buy East Madison

I go here for Topps Cards

meow

Terrible experience! I had looked online for two days ,I found the three Smart TVs I want to buy, A 32 inch insignia 43 inch pioneer and a 50 inch pioneer. Two guys were working The door greeted me told me to go back to the TVs and that they will call Joe to help me. Walk the entire TVs For good 10 minutes ,( more like 15).Joe showed up, I told him the three TVs I found online. Joe never made conversation with me , he was not enthusiastic at all. I mean, this is a sure sale here. Not the most expensive TVs, but still three TVs bought and paid for …10 minutes of your time and I was done! It took longer for the Joe to get changed for my hundred dollar bills from the front desk then it took for him to sell me 3 tvs. Instead of volunteering to bring the TVs to my car I had to ask can you help me with these TVs to my car?. Once again, no conversation no customer service told me to go park beyond the exit sign up there and they’ll bring them out. Joe and another team member brought my 3 TVs out 23 ,43 ,and a 50 inch .I’ve had that size of my car before so I knew they fit. A Comment was made…I don’t know how we’re gonna get these in your car(Chevy impala)I said well I know they should go in there cause I’ve had 2 50 inch TVs in there before, plus multiple other items like dressers, coffee tables, lots of furniture. I said, however, you can get them i’m good with it. I had to help them and instruct them how to do it by rolling down the window, putting the seat up a little bit, but they never asked one question. OK I get the TVs home the 23 inch insignia took me an hour amount to my wall. I turn it on and it will not go past the second screen to link and pair with the remote. The two pioneers the 43 inch and the 50 inch hooked up fine, but will not hook to my hotspot to be able to use any of the apps(, I like Hulu )it won’t even let me put my password in and it’s telling me there’s an error one letter into my password. I talked to the geek squad for instructions for an hour and 10 minutes for the 23 inch insignia that won’t pair the remote to the TV ,after all that I was told that it’s probably my remote but could be the TV . yeah, no kidding. I figured it was either the remote or the TV two hours ago. I was told to bring it all in after it took me over an hour Mount the TV to the wall, which is easy for some folks ,but not for all , like me. For the The two New 43 inch and 50 inch pioneer TVs I just bought I was not able to bring up any apps with my hotspot. It basically would not even let me enter my password ,was telling me that it was the wrong password before I even got half my password typed in. Talk to the geek squad guy about this for about a half hour. I followed all his instructions. No resolution on that either was told to bring the TV back . after this, I asked for the manager because I wanted to make sure they knew I was bringing these TVs back and I would not be trying to pack these tvs backin the boxes they came in, which would be almost impossible to get these packed up right. Manager didn’t seem to care. He just said bring them back.once again no real pleasant customer service or caring attitude about the situation. My customer experience was very short, but not sweet!! So tomorrow I gotta fit three boxes and three TVs in my car to return. It’s not gonna happen so I gotta make two trips. 10 years ago I stopped shopping at Best Buy now I remember why.

Had to go in store to buy a toner for my printer, so I order online. Ended up ordering some thumb stick cover things, TJ was very helpful and got it ordered fairly quickly! Appreciate the fast service.