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Frequently Asked Questions About Best Buy West Madison

How do I check product availability at the West Madison Best Buy?
How do I check my order status?
My local West Madison Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy West Madison stores’ holiday hours?

Recent Reviews

4.1
(2941 reviews)
Holly P
July 11, 2026
1 out of 5
The virtual assistance is literally the worst. I don’t mind AI but it’s unable to understand you. If you call the phone number, they won’t connect you with the actual store but someone in Southeast Asia. The two people I spoke with were unable how to answer my question. Highly disappointed and will no longer support Best Buy as a store.
Sir P
July 08, 2026
2 out of 5
The staff here have always been great, but thanks to "modernization", I can no longer call the store for an issue that must be addressed locally by staff at the store. The AI bot told me they can't connect me to the store directly. I might just stop going to BestBuy and cancel my Total Membership if I can't even get support via local customer service. For an hour long drive it may be a waste unless I can confirm with local staff they're able to resolve an issue I'm having. Sad to see things go this way.
Response from Best Buy
July 08, 2026
Hello, Thanks for taking the time to share your feedback with us. We understand not being able to connect with your store as expected, isn't ideal. We'd like to look into this with you further and see how we can assist. Please send a private message on one of our social media platforms, Facebook (https://bby.me/L73fTL), Twitter/X (https://bby.me/P0DZ1N), or Instagram (https://bby.me/q15S9h), and refer to your "Google review #184711" in your message.
Kevy K
June 10, 2026
5 out of 5
Victor from verizon here is amazing. great guy and made the process smooth to getting a new phone. very knowledgeable.
Jill S
June 07, 2026
5 out of 5
Went to Best Buy with phone issues. Geek Squad was so helpful on getting my phone working again

About Best Buy West Madison

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