Frequently Asked Questions About Best Buy West Madison
How do I check product availability at the West Madison Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Madison Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Madison stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Madison Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2927 reviews)
Char L
May 12, 2026
1 out of 5
Very disappointed in their customer service. I personally went in to discuss why a payment had been retracted causing a late notice. I provided receipt of payment that I made in person. I was promised by Dee she would get back to me. Was also promised via the app/chat someone would get back to me. Now I'm charged interest. I have left numerous messages. This is the 2nd time I've received poor service. I'll shop local from now on. They care for their customers.
Omar M
April 30, 2026
1 out of 5
Second time I am ignored here. Not trying to make it racial but well I do have the money to pay for my apple Mac :)
Craig K
April 23, 2026
4 out of 5
Staff varies greatly in helpfulness. From excellent to why are you bothering me.
Arturo R
April 23, 2026
5 out of 5
Excelente atención! En varios idiomas con el beneficio de detalle para los que no somos expertos en tecnología