Best Buy West Madison

I hate to be a meanie, but my only experience here was SO bad. Apple Customer Service suggested I make an appointment here, as they are an Apple Authorized Service Provider. When I called, I had to suffer through a (self-identified) AI agent that asked the purpose of my call and then routed me to someone in India. The guy in India was competent enough, but it was clear he was working in some big customer service warehouse and was taking calls for a dozen other companies as well. I had to explain the situation to him from scratch. He tried to transfer me back to the store, but I got ANOTHER customer service rep in India—no doubt as a result of AI mis-routing this call as well. This second CSR made an appointment for me at the Apple Store in Hilldale, and I said GREAT, because I'd had enough of Best Buy's shenanigans. Fingers crossed that this AI agent is in super-beta stage and that some glorious day humans will actually be able to call this store. Edit: "Please note that our phone agents are trained to assist with your inquiries." Well, they routed me to another provider, so I guess so.

I’ve been shopping at the West location since 2018 and always had pleasant encounters. Today I decided to pick up my online order: phone case, phone grip, screen protector. I got here and there’s a line apparently I picked the wrong day it was a game day launch? Anyways this wonderful woman in the phone section was able to assist me and even help with getting geek squad to place on my phone protector (which he did a great job). This is why I continue to come back to this location specifically in Madison for all my tech needs.

My mother came this Sunday, to get a lively phone. I don't who sold it to her. They were supposed to set it up for her and now she doesn't know what to do. I will be refunding the phone. "Great customer experience", from Bestbuy, wouldn't be surprised if they are discriminating people.

Came in to get a phone yesterday. No one was able to properly give me information. I asked which one has more stable recording and which is better for low light. The guys there love apple. So they told me iphone. There was a guy no offense that has a gap, he gave me so much information. But he was not here.