The virtual assistance is literally the worst. I don’t mind AI but it’s unable to understand you. If you call the phone number, they won’t connect you with the actual store but someone in Southeast Asia. The two people I spoke with were unable how to answer my question. Highly disappointed and will no longer support Best Buy as a store.
The staff here have always been great, but thanks to "modernization", I can no longer call the store for an issue that must be addressed locally by staff at the store. The AI bot told me they can't connect me to the store directly. I might just stop going to BestBuy and cancel my Total Membership if I can't even get support via local customer service. For an hour long drive it may be a waste unless I can confirm with local staff they're able to resolve an issue I'm having. Sad to see things go this way.
Response from Best Buy
July 08, 2026
Hello,
Thanks for taking the time to share your feedback with us. We understand not being able to connect with your store as expected, isn't ideal. We'd like to look into this with you further and see how we can assist.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/L73fTL), Twitter/X (https://bby.me/P0DZ1N), or Instagram (https://bby.me/q15S9h), and refer to your "Google review #184711" in your message.
Victor from verizon here is amazing. great guy and made the process smooth to getting a new phone. very knowledgeable.
Went to Best Buy with phone issues. Geek Squad was so helpful on getting my phone working again