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Frequently Asked Questions About Best Buy West Madison

How do I check product availability at the West Madison Best Buy?
How do I check my order status?
My local West Madison Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy West Madison stores’ holiday hours?

Recent Reviews

4.1
(2829 reviews)
Galina K
July 23, 2025
5 out of 5
Thank you Best buy for having such a great person as Jason. He is very professional and very helpful. He isn't afraid to go extra mile to help you. We appreciated his help with our phone. Very recommend.
Amit I
July 23, 2025
2 out of 5
I purchase wrong size battery. when try to return it they say: "no returns on open box for battery".......when I asked "why no one give fare warning when I purchase it?"... the answer was:.....NO ANSWER!!
Response from Best Buy
July 24, 2025
Hi, Amit, Thanks for taking the time to leave a review here on Google. I can understand wanting clarity on our Return & Exchange Promise. Please note that consumables, such as batteries, are not eligible for a return once opened. Here is a link to our Return & Exchange Promise: https://bby.me/6efb2n. If you require additional support, please send us a private message on social media. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport Kindly mention the phrase “Google review #19609” when reaching out on social media, and be sure to include your full name, phone number, and email address. Regards, ^Ravi
Alyson H
July 21, 2025
5 out of 5
Love that you can test all the different smart rings here for free
Adam D
July 19, 2025
5 out of 5
I've been a customer at this location since they opened long, long ago. Through the years, as all the tech stores closed down, Best Buy still survives. I virtually never walk out without what I'm looking for. It is still nice to have a place I can go and get what I need immediately. While on-line ordering is so dominant, having a place to go for immediate access is appreciated. This location has an audiophile section I appreciate. I have spent too much money there--LOL. The experts they have for Home Theater have built us a grand set-up at our place. Now, get this, just the other day, I was browsing their appliances and I had just purchased a refrigerator at another dealer in town and Best Buy's price was 500 dollars less. I took a photo and got the reduction from the dealer I used. If it weren't for Best Buy, I would have paid too much. Thanks Best Buy. Next time, I will just start with you for appliances...

About Best Buy West Madison

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