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Frequently Asked Questions About Best Buy West Madison

How do I check product availability at the West Madison Best Buy?
How do I check my order status?
My local West Madison Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy West Madison stores’ holiday hours?

Recent Reviews

4.1
(2954 reviews)
Fred K
August 24, 2026
2 out of 5
My low review is related to the very annoying A.I. robot that answers telephone calls to their store. Despite my being specific about the product I wanted information about (i.e. did they actually have it in the store for me to see), the robot said that they could not connect me to a live person. I finally hung up after 4 minutes of this totally noninformative nonsense.
Response from Best Buy
August 24, 2026
Hello. Thank you for your feedback. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Thank you.
Chris B
August 20, 2026
5 out of 5
Great service and almost anything on their website is always available in store
McKay T
August 17, 2026
1 out of 5
Seemed like we were bothering the staff even though we were ready to buy today and had pretty simple questions. Oh well, we tried.
Tamlyn C
August 17, 2026
5 out of 5
Excellent staff!!

About Best Buy West Madison

bestbuy.com