Bro, have you been to a Best Buy? The best they can do is, "not great". Walk in one and see for yourself. It's just a 2/5 company now; no shade.
And they didn't have what I was looking for. 😤
Response from Best Buy
July 25, 2026
Hi there, Zhui,
Thank you for leaving a review. This is far from the perception that we want our customers to have.
If you require support finding something, please feel welcome to send us a private message. We would be happy to assist you on any of the following social media platforms: Facebook (https://bby.me/G3CGl0), Twitter/X (https://bby.me/sCQZVB), or Instagram (https://bby.me/E6i1az).
Please mention the phrase “Google review #193056” when messaging us.
I had a great experience. Came in with what I thought was a broken cell phone. Victor was very helpful with replacing the screen protector. Come to find out that was all that was broken. He made my day!
The virtual assistance is literally the worst. I don’t mind AI but it’s unable to understand you. If you call the phone number, they won’t connect you with the actual store but someone in Southeast Asia. The two people I spoke with were unable how to answer my question. Highly disappointed and will no longer support Best Buy as a store.
The staff here have always been great, but thanks to "modernization", I can no longer call the store for an issue that must be addressed locally by staff at the store. The AI bot told me they can't connect me to the store directly. I might just stop going to BestBuy and cancel my Total Membership if I can't even get support via local customer service. For an hour long drive it may be a waste unless I can confirm with local staff they're able to resolve an issue I'm having. Sad to see things go this way.
Response from Best Buy
July 08, 2026
Hello,
Thanks for taking the time to share your feedback with us. We understand not being able to connect with your store as expected, isn't ideal. We'd like to look into this with you further and see how we can assist.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/L73fTL), Twitter/X (https://bby.me/P0DZ1N), or Instagram (https://bby.me/q15S9h), and refer to your "Google review #184711" in your message.