Best Buy West Madison

Purchased a sound bar and wanted to add speakers ..unfortunately the sales guy ( Joe) didn't tell us we would need 2 speakers in order to make it a surround sound. We had told him why we were in the market for a surround sound system. So we have one speaker that we are not able to use and will be returning. We had asked to hear other systems but he said oh they are not hooked up. Seriously maybe you should get your stuff together if you want to sell it. Will buy thru Amazon instead. And we had to go search for help as there were 3 people standing around chatting. In my book they would be all disciplined. Very poor customer service.

Witnessed a bizarre interaction tonight in this sore. An extremely pushy and aggressive TV salesperson was quite rude to another family. We ended up leaving without purchasing because we felt uncomfortable. We ran into the family at Target later. We were both buying more expensive TVs. It was like we were weirdly bonded by this bizarre experience.

Kyle and Patric are awful. Kyle is a salesman who essentially started a fight with me and my family over a tv. We came in to buy, and said not ten words to the man before he turned on an attitude and started essentially shit talking us to our faces. He then followed us through the store and kept asking my mom if she felt bad when she basically had politely asked about lower priced tvs. Patric then went on to defend Kyle and made no action to assist us in any way. Genuinely the WORST experience I’ve ever had in any store let alone a Best Buy. Absolutely disgusting customer service.

My low review is related to the very annoying A.I. robot that answers telephone calls to their store. Despite my being specific about the product I wanted information about (i.e. did they actually have it in the store for me to see), the robot said that they could not connect me to a live person. I finally hung up after 4 minutes of this totally noninformative nonsense.