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Frequently Asked Questions About Best Buy West Madison

How do I check product availability at the West Madison Best Buy?
How do I check my order status?
My local West Madison Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy West Madison stores’ holiday hours?

Recent Reviews

4.1
(2837 reviews)
Thomas L
August 09, 2025
5 out of 5
Had an amazing experience with Jan in store. Approached me while I was selecting a Desktop PC for a DoD startup project and VERY quickly and efficiently walked me through the specs and the technical value of the options. He took the time to make sure I was fully covered with my choice. I can’t express how grateful I am to have a Madison Best Buy, where you get Best Buy products from Madison people. Jan is just a quality individual who knows his stuff and went above and beyond like it was just another day. Best Buy is really doing some great work all around with the mobile app, personnel, and products. Very happy!
Brinn C
August 02, 2025
5 out of 5
Mobile section has experts
Brinn C
August 02, 2025
3 out of 5
I wanted to get this off my chest for a while. Jason, whom is my boyfriend has worked here for half a year. Yet they refused to give him the proper tools. It's not like he isn't doing a great job either, there are reviews posted on here stating how great he is. Unfortunately he works for a corporate that simply prioritizes profits over wellbeing. Last few days he has come home depressed because of other issues. I simply despite how HR also has not done anything.
Response from Best Buy
August 02, 2025
Hello, Brinn. Thanks for reaching out and providing your feedback. Hearing that your boyfriend is having an unhappy experience at work can be hard. Please have your boyfriend reach out to us via private message on social media so that we can document his experience and see what we can do to assist him. - Facebook (https://bby.me/n16sh0) - Twitter/X (https://bby.me/eergqu) - Instagram (https://bby.me/ui7y4v) Kindest Regards, ^ Vanessa
Liz B
July 30, 2025
5 out of 5
Jason who works over in phones is amazing. Helped me all the way until close get my phone number transfer completed. He made the unpleasant experience of trying to work with two phone companies, after a long day of work, for over two hours a bit more pleasant and was able to provide extremely great customer support. This store is always great and super helpful!

About Best Buy West Madison

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