Best Buy West Madison

1 star since I'm not able to give 0 to the geek squad. We bring the PC, keyboard, and mouse in for a physical cleaning. The glass still had dust on pick up and there were still dust bunnies inside near the radiator/fans. I'm fairly certain they didn't even crack open the CPU to blow air in it and I know it wasn't wiped down like I specifically asked on drop off. The keyboard didn't even get wiped down much less cleaned under the keys. The mouse looked exactly the same as when I dropped it off. The name of the "technician" who "cleaned" it wasn't listed anywhere but, we still got the text saying it was done. We are canceling the yearly service and never using Geek Squad again. This isn't the first problem I've had with the quality of work but, it will be the last. It's not just this location. I'm a travel nurse and have had to use them a few times before, always had problems, never again.

Good Best Buy, with a great staff and selection! Specifically, I want to thank Khalil at customer service, he went the extra miles for me today. Great guy.

Thank you west side for supporting scalpers. I waited outside for 30 mins, to get some Pokémon cards for myself. I was mainly interested in the eeve pouch. Besides the point, they told us it was one SKU per person. Unfortunately that means your grandma or basically anyone can buy them. A scalper brought he’s entire family. Basically no one also got boxes besides 3-4 of us. While the family took around 6-7. At the end, after waiting two weeks, I had left upset with nothing in my hands.

I have an old laptop that I had taken hard drive out of and I went to Best buy to see if there was any way to get the old pictures off of it My wait time was very minimal and they took me to the area and show me exactly what I needed