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Best Buy West Madison
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Only%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cstyle%20type='text/css'%3e%20.st0{fill:%23FFFFFF;}%20%3c/style%3e%3cpath%20d='M12,23c6.08,0,11-4.93,11-11c0-6.08-4.93-11-11-11C5.92,1,1,5.92,1,12C1,18.07,5.92,23,12,23z'/%3e%3cpath%20class='st0'%20d='M11.56,7.17v9.66h3.06v-0.87h-2.18V7.17H11.56z'/%3e%3cpath%20class='st0'%20d='M8.48,9.81c0.73,0,1.32-0.59,1.32-1.32c0-0.73-0.6-1.32-1.32-1.32c-0.73,0-1.32,0.59-1.32,1.32%20C7.16,9.22,7.76,9.81,8.48,9.81z'/%3e%3cpath%20class='st0'%20d='M12.44,2.8c-0.12,0-0.33,0-0.44,0c-5.08,0-9.21,4.12-9.21,9.2c0,2.46,0.96,4.77,2.69,6.51%20c1.74,1.74,4.05,2.71,6.52,2.71c2.46,0,4.77-0.97,6.51-2.71c1.73-1.74,2.69-4.05,2.69-6.51v-0.42h-6.57v0.85h5.7%20c0,0.02,0,0.11,0,0.13c-0.28,4.35-3.92,7.78-8.32,7.78c-2.23,0-4.33-0.86-5.9-2.44C4.52,16.33,3.65,14.23,3.65,12%20c0-2.23,0.87-4.33,2.45-5.9C7.67,4.52,9.77,3.65,12,3.65c0.1,0,0.33,0.01,0.44,0.01V2.8z'/%3e%3c/svg%3e)
LG Experience
Car & GPS Installation Services
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Frequently Asked Questions About Best Buy West Madison
How do I check product availability at the West Madison Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Madison Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Madison stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Madison Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2771 reviews)
Jeff S
February 15, 2025
1 out of 5
Recycled a nice Logitech mouse to get a coupon toward the new mouse I wanted. We couldn't use it on the mouse because it's part of a "bundle" right now. It wasn't on sale and it was being purchased as a single item, but they couldn't apply the coupon to it. Manager couldn't tell us when the mouse wouldn't be "bundled," wouldn't give us the old mouse back, and wouldn't let us just take the discount with the coupon off of the original mouse price. Lost my mouse and got a useless piece of paper instead of the mouse I needed. Manager wasn't sympathetic or able to explain anything coherently. He also conveniently wasn't wearing a name tag. We pay for a credit card here and everything. Going to cancel the credit card as soon as possible at this point. I don't understand why anyone would die on this hill to get an extra 15 bucks out of me one time instead of keeping my monthly payments.
Response from Best Buy
February 15, 2025
Hi, Jeff,
Thank you for your feedback. I can certainly understand your concern with not being able to use your coupon, especially after trading in your old device. I'd also be looking for other options for support in this situation.
We would love to look further into your concerns and provide any help we can. Please send a private message or DM with your full name, phone number, and email address. Be sure to mention your Google review 64817545.
Kind regards,
^Pre
Josh G
February 14, 2025
5 out of 5
I brought a 3 year old laptop into Best Buy Geek Squad 2 days ago. The facial recognition and password stopped working even though I didn't change my face or password. :) We knew that it would have to be reset. The Geek Squad supervisor took well over an hour to help us get Windows reloaded on it and get us back into it. They were so helpful it was amazing! Then, after all of that help, they didn't charge us. I don't know if that is normal, or just because we had ordinally purchased it there, but it was very much appreciated! We even tried to pay, but they said it was ok. This made me want to do more spending there to ensure that they stay in business. The people there are always so knowledgeable about things and which products to get. Thank you Geek Squad and Best Buy!
Adrian C
February 13, 2025
5 out of 5
Absolutely the best! I thought I was in peril with an issue I was having, but the people at GeekSquad and the tech department were so helpful. They understood my situation and were able to do a perfect job getting me what I needed and more. Went in to return a laptop because it wasn’t compatible with Linux and I left with a new laptop, monitor, mouse and mousepad, and headphones. All at no extra cost. Truly made my day😁
LKR K
February 11, 2025
5 out of 5
Online order pickup was fast!