Drove 2 hours to get a tv. Went in said it was in stock ... the guy told me not to buy that tv ...talked crap about the TCL tv company wich they sell....Then acted like they didn't have it got pissed walked out went across the street to Walmart got it within 5 mins and the worker there Luis at Walmart was such a nice guy and helpful even helped me load it in the suv ..thank you Luis in electronics section at Walmart
Response from Best Buy
October 22, 2025
Hello, Daniel.
We understand the frustration when a shopping experience in one of our stores fails to meet your expectations. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/hn0pnw), Twitter/X (https://bby.me/zbp2q4), or Instagram (https://bby.me/wmp5f5), and mention your Google review, 58780.
When we first arrived to look at TVs a person asked if we needed help but we were still browsing. Then when we had questions we waved at the person who asked and he never came over
I'm confused as to how this store can have so many employees and such poor customer service. Every time I go in, I have to hunt down employees to help me, only to find them hiding in the aisles, chatting with one another. If you can actually find someone interested in helping, service is decent, but it shouldn't be a dang safari to grab someone. It's at the point where I know I won't get any service at this store, so I just go in to view display models of what I want and then buy them elsewhere online.
Response from Best Buy
October 10, 2025
Hello, Shawn,
We appreciate you taking the time to leave your feedback. Trying to find an associate to assist you should be easy, so we can understand your concern. We'd be happy to document your experience here on a corporate level and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/83k2h7), Twitter/X (https://bby.me/a2q1sg), or Instagram (https://bby.me/dk5rls). Please reference Google Review #53930.
I need saying so many thanks for people work I’m Best Buy west size Madison Wi. Special Orlando and Torin ( the both work in Verizon) always they happy to help me. Thanks a lot