Best Buy Menomonee Falls

I just went to go pick up an order my made. An iPad and iPad pen. I got there and she almost goes to go grab it and then asks for my ID.. I thought okay that’s fair. But how would my id justify picking up the order if we didn’t have to verify our id in the first place.. however, I forgot my ID. I come back and 25 mins later, a different girl helps me and this time she doesn’t ask for my ID… she just goes and gets it.. I then ask her how come she didnt ask for my id, then says “oh sometimes the system asks and sometimes it doesn’t”. So you’re saying sometimes it’ll ask for ID, but sometimes it will just let anyone come get it? That’s crazy. I didn’t even want to give my ID anyways because I didn’t see the reason to, but I was still going to. It’s also like saying you have the policy but choose who and who not to ID. Make it make sense.

Had what we were looking for but we had to find help from the front counter to get it down off the top rack.. no one asked us if we needed help the entire time we were there... it was definitely shocking going into the store and not seeing cds & dvds... it just definitely doesn't feel like the Best Buy I grew up with.. unfortunately.

Why isn't there a ZERO stars option?? I brought my 84 year old mom to Best Buy today to purchase a TracFone card to add minutes to her phone. We felt satisfied with the transaction...until we got home. I tried adding the minutes for her but the prompts asked for a 15-digit PIN. There was no PIN on the card (turns out it wasn't even an actual card, just the cardboard sales piece) and no "Airtime PIN" on the receipt as the "cardboard" card said there should be. So I called back and got a representative on the line. She said "they should have given you a card, are you able to drive back to the store and ask for one? I'll stay on the line with you." What a HUGE unnecessary inconvenience. Feeling like we had no other choice, my elderly mom and I got back in the car and drove back to Best Buy. When we entered, a man named Rivers was at the door, and I started to explain to him why we were back at the store...midway through my explanation, he turned away from us and started walking fast back to the Customer Service desk. He never said another word to us, did not look at us, just started angrily typing on a computer. Meanwhile, the TracFone representative was still on the line, on speakerphone, listening to everything. She tried asking him a question and he didn't answer her. I said to him "this is a huge inconvenience, I feel like you should give my mom the $29.99 minutes plan for us having to come back here." His response was "IT'S A DIGITAL WORLD." Okaaaaayyyyy dude what the heck does that mean. We all know it's a digital world. I have no clue what he's talking about. He says "your activation code is in your email. There are no physical cards." Again...okay.......I was with my mom when she purchased the card, there was no mention of the card's activation code being emailed to her. I had actually stopped at the Customer Service desk before we left so I would know how to add the minutes, and the Geek Squad guy told me "all the instructions are on the back of the card." So...yea. There was no card tho, remember, "it's a digital world." Anyway! We stood there for several minutes and watched Rivers continue to look agitated and type things, then he finally printed what was literally a PAGE FULL OF CODE from the transaction. He highlighted a set of numbers in the middle of the page and in a rude manner set the page in front of my mom (remember - she's 84 years old) and said "here you go." She can't see the small numbers and the light font, not even the highlighting. I asked him "what IS this?" and he said "It's your activation code" and walked away. Like Seriously???? The TracFone rep was on the phone with us still, and she was like "are you guys doing ok? What is happening?" I was so angry - how DARE he treat ANYONE like that, especially a customer who is a senior citizen! On our way out, I asked the man at the front "desk" if I could speak with a manager. He said "I am a manager" (although his yellow tag said "Supervisor"). I gave him a piece of my mind about how we were treated and the inconvenience, and how there was not even an apology. The best he could do was say "I'm sorry to hear this." I will NEVER set foot in the Menomonee Falls Best Buy again - and I would recommend that you don't either.

Easy and fast. No issues