Best Buy La Crosse

I scheduled an appointment to have my iPhone battery replaced. I expected the repair to be completed within about an hour, as I was told when I called ahead to confirm the process and check if there was anything I needed to do. After driving 45 minutes to get to my appointment, I arrived to find no one at the counter and had to wait around 10–15 minutes before someone finally came to assist me. When I explained that I was there for a battery replacement, the Best Buy employee informed me that it couldn’t be done that day and that the phone would need to be dropped off and picked up several days later. I told them that wouldn’t work for me. Eventually, they rescheduled the appointment for two days later, saying it could be done then. I received a call the day before the new appointment to confirm everything. However, when I showed up for that second appointment, I was told the same thing I was told the first time—that the repair couldn’t be done immediately. I explained what had happened previously and even showed them the scheduled appointment on my phone. The employee simply said they didn’t know what went wrong. At that point, I gave up and left. I reported the issue to their customer service when I got home. To be honest, I haven’t shopped there much since they stopped selling movies, and after this experience, I’m not sure I’ll return at all. If you’re dealing with expensive electronics, I’d recommend going elsewhere if possible. If they can’t manage something as basic as scheduling, I have serious concerns about the quality of their repair service.

Geek Squad was awesome! Diagnosed laptop issue, needs new cooling fans, gave me part to buy on Amazon, and bring back for them to install. No charge for diagnosis, took laptop apart to verify what fans are needed!

Terrible service 😑 all around to schedule appointments.

took in iphone for repair, Micheala T. from Geek Squad lied to my face. She told me I needed to buy a new phone. My old one was stuck in the "boot loop", for which the internet has several suggestions; not only did Micheala not suggest looking for any of these. It would be understandable if she simply did not know of them, but that she didn't even suggest checking the web for what seems like basic troubleshooting is a breach of good customer service and the credibility of the business as a whole.