I purchased a dryer on 17 December 2025. During the checkout process, I chose my installation date. After taking the day off from work, I was able to track the delivery guy via the website. It said that he would be here at 745am. Then changed by 20 minute increments all the way until 245pm. He was all over the place, but never showed up. I called at 3pm and they said that he fell off their radar and they would let me know. Then I had to reschedule. Took the next day off work. Same exact thing happened for the second day in a row. When I called this time, they said they needed to reschedule for the next day. I was not about to take 3 days off in a row without pay. The problem was that they did not have all the parts for the install. They rescheduled for a week later. Now I am without a dryer for a month and about to be 3 days short on pay. They did actually show up this time and installed the dryer. They then showed up a few hours later with another dryer to install. I sent them on their way with it but they said I refused delivery. Maybe I should have kept it, but I'm an honest person, so did not keep it. Best buy used to be my go to store, but after this experience, I have to question my decisions. I would definitely not recommend shopping with the LaCrosse, WI store or their delivery team.
Response from Best Buy
January 31, 2026
Hello, thank you for taking the time to leave us a review. Having your new appliances delivered on time is the important final step in the shopping process. Can you please reach out to us on Facebook (https://bby.me/hfn71l), Twitter/X (https://bby.me/3yoa5p), or Instagram (https://bby.me/9zodt0) with more information about your experience? Please begin your message with "This is regarding my Google Review #111485".
Derrick C
January 14, 2026
Purchase a new tablet today. Told the guy that helped me that I was not very techy. Asked if I needed anything else to get it up and running. Come to find out i need a SD card and type 4 charger. Seems like they would know their products. I'm going to take it back and go without.
Amazing always super fast getting pickup orders ready and always super helpful and respectful.
Very pushy sales people...I didn't appreciate that.
Response from Best Buy
January 04, 2026
Good morning,
Thanks for sharing this with us. We understand having employees who are pushy can be an unwelcome experience. We'd be happy to look into this with you.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/xh3sn7), Twitter/X (https://bby.me/fu9646), or Instagram (https://bby.me/qvsmke), and mention your "Google review #100251" in your message.