Best Buy Oshkosh

Bought a whole bunch of appliances a few months ago. Washer, dryer, range and fridge. We also took out the extra warranty. Well we started to have a problem with the washer so I called the customer service to have someone come out. At this point I was informed that because it was bought less then a year ago I had to call the manufacture (Samsung) to come out and fix it. They refused to come and service it. When we bought these appliances we took the extra warranty so that we could have one place come and service the products. They told us at the store that if we ever had any problems that we just had to call and they would send their people out to get the service done. Well that’s not true according to the person I talked to the person on the phone refused to send someone out and said “it’s nothing we can do you have to call Samsung”. At this point I asked to speak with a manager to resolve this issue. I was informed that they didn’t have anyone there and that they had to call me back in about 15 to 20 mins. Well that call has yet to happen. What’s the point of warranty’s and service being offered if you are not actually going to come service the appliances you sell? We had a ton of options to buy from but chose you due to the service and options that were suppose to be offered. This was a very disappointing experience. If you are not going to offer your services on products less then a year old make sure your staff is trained to let the customer know that.

My daughters watch was sent in a week ago and was told it would be done in a few days. We still haven't had an update on where it is, or when it can be picked up. Tried called 2 different customer service numbers and Noone knows where this watch is besides its not ready.

Visited on 12/24/24 to return a soundbar and get a different one with better compatibility for our TV. Staff was immediately attentive at the door and brought out a new bar, completing the return and purchase in under 5 minutes. Could not have gotten that quick of a turnaround with Amazon. Thanks!

Went into check out a remote starter for my car and the sales associate was super helpful giving me information so I can make the right decision. I talked with the installer and they help me pick out the right remote starter for what I wanted.