I had a dishwasher for a little over a year and the product began to leak. Geek squad came out within a week to inspect the issue, but had to return to change the door out due to a seal. However when they returned a week later to change the door, they noticed the latch was updated and could not close the door. They set up a following appointment then the next week… they replaced the latch but never secured the dishwasher and they left without ensuring the door closed. They returned same day after I called them directly to tell them to do so. They tried to center the dishwasher and scratched the control panel and failed to center it. They claimed they would send a new install team out to fix the issue.
Now it has been 4 weeks and the dishwasher is damaged, leaking, off center, and customer service and the rep keep redirecting the issue with no result.
Response from Best Buy
April 18, 2025
Good Afternoon, Kyle.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:65053569" for reference. You can find us here:
Twitter(X):
https://twitter.com/bestbuy
Facebook:
https://www.facebook.com/bestbuy
Instagram:
http://instagram.com/bestbuy
Kind Regards,
^Trey
Keshawn went above and beyond. I went to the appleton location and I won't go back so I headed to oshkosh. Keshawn was extremely helpful and definitely gave me hope in Best buy again. His customer service was superb. Strongly recommend skipping the appleton store and going Oshkosh.
Annemarie Q
April 10, 2025
I love this Best Buy. Employees are friendly and helpful. Store is super clean and well organized.
I purchased a TV at this Best Buy using my debit card and a week later I discovered an unauthorized gift card charge originating from Best Buy. After navigating through a half dozen phone menus no one can tell me anything about this charge. Beware.
Response from Best Buy
April 04, 2025
Hello, Bob,
Thank you for leaving us a review. As a consumer myself, I understand the importance of requiring assistance regarding a charge on your card from Best Buy. If this happened to me, I would also be reaching out for support. We appreciate your informative feedback, and would like to offer further assistance. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #65008597" when reaching out via social media.
Thank you,
^Ruby