Best Buy Oshkosh

Geek squad is the greatest

My remote car start needed a reset, Jake did it in less than a minute, no charge, good guy, good business.

So, I have an older car and wanted remote start in it. I found a product on the Best Buy website, or so I thought. I called the customer service line and spoke with a super nice man named Gary. He assured me this particular product was not an “upgrade” and that I did not need remote start already in it. I was still skeptical so I looked up the model on the Compustar website and in fact found that it did not need me to have remote start already installed. I then purchased the product and chatted online with a customer service person and they assured me as Gary had told me I did not need an appt and that my installation would be free. So, I go out of my way to Oshkosh location and was greeted at the door by two lady’s so I ask about getting my remote start installed and am told (as if inconvenient) that I needed an appt. I told them that I spoke with 2 different people on the phone and online that’s said I did not need an appt. So they sent me to the back. Then I spoke with this man who looked annoyed he even had to speak with me I work in customer service and right away he did not want to make eye contact with me. I tell him and give him my remote start I purchased and told me this is an upgrade and will not work. Kind of explains to me why. Then I told him I spoke with 2 customer service people on the phone and was assured this did not need remote start already and without asking returns the item. And tells me the people are the phone don’t know what they’re talking about. I was highly unsatisfied with how it was handled as he also proceeded to tell me that my car was too old for what he had there.

Good selection of TVS friendly staff.