Best Buy Oshkosh

So, I have an older car and wanted remote start in it. I found a product on the Best Buy website, or so I thought. I called the customer service line and spoke with a super nice man named Gary. He assured me this particular product was not an “upgrade” and that I did not need remote start already in it. I was still skeptical so I looked up the model on the Compustar website and in fact found that it did not need me to have remote start already installed. I then purchased the product and chatted online with a customer service person and they assured me as Gary had told me I did not need an appt and that my installation would be free. So, I go out of my way to Oshkosh location and was greeted at the door by two lady’s so I ask about getting my remote start installed and am told (as if inconvenient) that I needed an appt. I told them that I spoke with 2 different people on the phone and online that’s said I did not need an appt. So they sent me to the back. Then I spoke with this man who looked annoyed he even had to speak with me I work in customer service and right away he did not want to make eye contact with me. I tell him and give him my remote start I purchased and told me this is an upgrade and will not work. Kind of explains to me why. Then I told him I spoke with 2 customer service people on the phone and was assured this did not need remote start already and without asking returns the item. And tells me the people are the phone don’t know what they’re talking about. I was highly unsatisfied with how it was handled as he also proceeded to tell me that my car was too old for what he had there.

Good selection of TVS friendly staff.

Dude the guy at the counter told my friend (who knows nothing about PCs) that Laptop DDR5 RAM was gonna work on his $100-200 AM5 motherboard. My friend bought 2 sticks of that RAM for almost $100 and the guy at the counter told him the laptop RAM would work. Seriously dude?! A guy who knows nothing about computers asked for your help on an expensive build which you’re SUPPOSED to be qualified to help out on some basic info like that, and you still told him it would work. Please get fired.

Bought a whole bunch of appliances a few months ago. Washer, dryer, range and fridge. We also took out the extra warranty. Well we started to have a problem with the washer so I called the customer service to have someone come out. At this point I was informed that because it was bought less then a year ago I had to call the manufacture (Samsung) to come out and fix it. They refused to come and service it. When we bought these appliances we took the extra warranty so that we could have one place come and service the products. They told us at the store that if we ever had any problems that we just had to call and they would send their people out to get the service done. Well that’s not true according to the person I talked to the person on the phone refused to send someone out and said “it’s nothing we can do you have to call Samsung”. At this point I asked to speak with a manager to resolve this issue. I was informed that they didn’t have anyone there and that they had to call me back in about 15 to 20 mins. Well that call has yet to happen. What’s the point of warranty’s and service being offered if you are not actually going to come service the appliances you sell? We had a ton of options to buy from but chose you due to the service and options that were suppose to be offered. This was a very disappointing experience. If you are not going to offer your services on products less then a year old make sure your staff is trained to let the customer know that.