Best Buy Oshkosh

Do NOT get items shipped from Best Buy! They won’t tell you when you select shipping, but they may use a service called Roadie. Roadie is like Uber for deliveries. Best Buy gives you a delivery date and then sends the order to Roadie. Roadie puts out your order as a “gig” and then you can get your package if one of their drivers accepts the gig. If someone doesn’t take the gig in time, you won’t get your package on the timeline you were told. If your order misses the original delivery date, they give you a date that you can cancel your order if no one picks up the gig by. I was supposed to have my delivery October 23. When that didn’t happen, they said I could cancel my order if no one picks it up by November 6. If someone does pick up the gig, you only get a notification right when they pick it up. No advance warning. Then some random person who is not a professional delivery worker uses their personal vehicle to deliver the item. The smell of smoke coming from the car and roadie worker was nauseating. And the delivery person listed was the driver, but there was another person with her. At least you can see GPS tracking of them on a map after they pick up your package so you can see them driving the worst route imaginable to your house so you know why it’s taking so long after the surprise notification that they’ve picked up your package and are on the way. Terrible experience. I would never have gotten a delivery if I knew it wasn’t going to be through a professional service. I would never trust a random person to use their personal vehicle to just go to a store and pick up expensive electronics and deliver them to me. I’d just go myself. I figured delivery meant a professional service delivering a product from a warehouse. Not from a store 20 minutes away. Ridiculous. Anyway, now I have to go set up my new tv that smells like stale cigarettes. Thanks, Best Buy and Roadie.

Everything was empty like black Friday during the zombie apocalypse and nobody was really willing to help

We had a reservation and Nate assisted us right on time. He was so great! He explained what was wrong with my IPad so I could understand. He was so pleasant and polite. You should be happy to have him as your employee.

No one answers the phone except a barely English speaking person on a poor connection. You must do better with customer service.