Best Buy Stevens Point

Had a employee said that they would go check the warehouse if they had anymore of the laptop that I was going to purchase. I waited for about almost an hour just for the employee to not come back at all.

Great customer service !

I've tried to be loyal to Best Buys over the years - having spent thousands locally shopping with them. Just decided to upgrade my desktop and went to the Stevens Point store. The salesperson was nice, but woefully lacking in technical knowledge. During my purchase, I found that previous Best Buy services on purchases are now only available if you pay $180 for a 'membership'. I paid the extra money so the Geek Squad would mirror my existing PC onto my new one. They asked for my existing PC password and promised to add Google Chrome on the new system. Delivering my old desktop, I asked if they had my password. They had lost it. Best Buy notified me by email that my system was updated. The email went to spam. Why wasn't a text used? Google Chrome, the single request I had made, was not installed. My old computer was handed to me with all the old drives removed! It was now a doorstop! At my insistence, they were put back in. The Geek Squad person tried to give me my new computer plout of the box! I told them I can't transport it like that so they boxed it up. I also decided to purchase an uninterruptable power supply (UPS) to protect my new computer. Neither the Geek Squad person, not the computer salesperson knew what a UPS was! The sales person told me, "We don't do UPS shipping here." When I explained to the Geek Squad person what a UPS was, he said, "You learn something new everyday." I'm sum, rather then a bastion of knowledgeable people I could depend upon to steer me through the selection and buying experience, I found a gathering of well intentioned amateurs who I had to shepherd through the process. And, I'm 77 years old! WTH?

It was hard to get help. The workers were more concerned with getting back to the front to visit with other workers/friends. As we walked out, buying NOTHING, there were multiple workers standing up front visiting. The guy I went to ask for help couldn't wait to leave us with almost no help/advice.