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Services Offered
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Frequently Asked Questions About Best Buy Racine
How do I check product availability at the Racine Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Racine Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Racine stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Racine Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2041 reviews)
STEPHEN B
January 06, 2026
1 out of 5
I spent thousands of dollars on their ai glasses and unless I paid extra for geek support. They wouldn't even help me connect them to my phone. Very sad 😔
Response from Best Buy
January 06, 2026
Stephen,
Thank you for choosing to shop with us. We hope you are enjoying your new AI glasses. There are options that will provide Geek Squad assistance with product syncing and set up. It can be a downer to discover that there is an additional cost after spending so much already. Please know that we value your feedback. Please send a private message to Facebook (https://bby.me/nanu8y), Twitter/X (https://bby.me/s0d58i), or Instagram (https://bby.me/13dh6c). In your message, please state that you are replying to Google Review 101265 so that we can tie it to your post here. We would gladly document your feedback on a corporate level.
Samuel F
December 30, 2025
5 out of 5
They are friendly, helpful, and insightful. I got all I needed and they even went in the back and got something from the back that wasn't in-stock. The service is impeccable.
ilker k
December 26, 2025
1 out of 5
I wish i could rate 0. Terrible customer service. Employees work with airpods on, don’t know how to talk to customer and sell the wrong product. When it comes to fix, they act like it’s your fault. They gave me wrong color computer even though i asked em twice about color. When i came back to cahnge the color they didn’t change it! Never ever again.
Response from Best Buy
December 26, 2025
Hello,
Thank you for your review. We appreciate you sharing your experience.
To formally document your concerns, feel free to reach out to us on Facebook (https://bby.me/5xrgld), Twitter/X (https://bby.me/x38f5h), or Instagram (https://bby.me/tfyi4m). Be sure to mention your Google review 95595.
Gustavo A
December 21, 2025
5 out of 5
Very good attention, excellent service