Best Buy Wausau

Went to buy a computer at this best buy. Came once to look and then once to buy. Never felt pressured to buy and the people I worked with were very knowledgeable. Appreciate the top tier service from Jacob and Austin Brown!

So many helpful staff around.. You don't see that much anymore so it is refreshing! Huge selection of appliances & electronics. Also random toys & household stuff. Some prices seem wild but it is what it is.

Came in for an iPhone repair but that unfortunately wound up being a replacement. Ben from geek squad was very friendly and helpful. I unfortunately left My wallet at home when I came in to get My new phone but the staff were kind enough to work with Me.

If I could give a big ZERO I would. Came in there for a basic battery change for my phone. Already started off bad by waiting there for over 45 mins just for them to say there computers were down. Had to come back later that night a try again. Said the battery change would take 1-2 to compete. Wasn’t even 20 minutes late I got the call that they broke my phone and was unfixable. So my phone that I’ve had for 5 plus years that cosmetically and internally all work great besides the battery (71% life left) is now broken. All they said was sorry and we will get you a replacement that will come in 3-4 days. The guy said he has do hundreds….. that’s right hundreds of phones and this the first he broke… big shock. I thought these were professionals not incompetent people from off the street. Then when finally came back to pick up my “new phone”. It still took an hour for them the “update” the phone so I could take it. Don’t take you phones to get battery changed, they dont have any remorse about anyone else’s electronic devices. Just money and wasted time. No wonder it’s called the Geek Squad, cuz there all introverts with no life skills.