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Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Wausau
How do I check product availability at the Wausau Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wausau Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wausau stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wausau Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2129 reviews)
Lynne L
October 09, 2025
1 out of 5
Terrible service, I wanted a replacement rewards card and was misled into getting a credit card. Then had to a talk to "manager"Conrad, who wasn't helpful at all. I voiced a complaint, he said I'm not dealing with this and to leave. I returned the computer I purchased due to how rude he was. He told me not to come back back and said I looked like a Walmart customer twice, trying to scold me in front of other customers. Tellling me he wont waist any more time with me. How is he a manager? The floor staff was more professional then him. Headquarters need to contact me please. I would give 0 stars if I could.
Tracey B
September 29, 2025
2 out of 5
Nobody really wants to help you out
Response from Best Buy
September 29, 2025
Hello, Tracey.
Getting the help that you need is very important. Can you please reach out to us on social media with more details about your experience? Please start your message referencing your Google Review #49622.
Facebook (https://bby.me/sp8r0f)
Twitter/X (https://bby.me/vkeuef)
Instagram (https://bby.me/nhezni)
Carrie W
September 23, 2025
4 out of 5
Staff is very friendly & knowledgeable.
Pamela B
September 10, 2025
5 out of 5
I only had one small item to purchase and everyone was so helpful and nice.