Best Buy Wausau

This best buy sucks. I'll never go to another best buy in my life. I went there today with my disabled daughter. And micha was texting another guy in the store. My daughter is disabled she has a walker. And stuff she wanted come to a grand. He kept asking me over and over for my info when my daughter couldn't get credit there. I told my daughter her credit had to be good before take it home for like the pay off. The guy said no. So he lied about that. Then asked me again for my info I said no. The smerk on his face and texting and looking at my kid when he did. It told me everything. So I told my daughter let's leave before I snap. And it was like around noon or 1 pm on this day of Oct 4th 2026. If I would of snap. Rib MTN wi.

Friendly people very helpful.

Took my granddaughter to best buy for a computer fix, her computer was under powed and old. A young man (Sam) helped us find what we needed to fit in her price range. He was very patient and showed us several models and explained in detail the pros and cons. He spent a little over 2 hours with us and remained tact full and supportive of our decisions. Thank you Sam.

Very poor TV purchase experience. We have purchased a TV for our office, and waited for 45 minute for the team to find the remote for the TV. We get back to the office and they sent us the wrong remote. When I called the store the only option was to talk to the AI assistant and get connected to a call center. The call center cannot connect us to the local store to correct the problem the local store created. They sent out the geek squad to order us a remote and scheduled the geek squad to come during a time when I told them we were not available. I contacted Best Buy using there online chat and after talking with them for 15 minutes, they informed me that they are unable to connect with anyone on the geek squad team and that they could not help me. It would be great if Best Buy’s different departments (call center, local store, online chat and agents in the field) could talk to each other. This would solve much of the issues that were created in this instance. As of now the issue is still not resolved, but being worked on. I tried several times to send a message as you described. Please see the picture below. If you care enough to contact me. Please call me directly (I gave my number at the store, on web chat and when I called in). You should be able to look up my number based on my name.