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Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Wausau
How do I check product availability at the Wausau Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wausau Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wausau stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wausau Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2070 reviews)
Dustin C
March 30, 2025
1 out of 5
Worst customer service experience ever. I bought a defective pair of JBL headphones there. I got to use them a handful of times and because I try to exchange them with a receipt on day 16 of having them instead of one day earlier, they wouldn't help me. They don't value their customers at all. I had to return them to JBL under warranty after 16 days. Just ridiculous.
Response from Best Buy
March 30, 2025
Hello,
Thanks for sharing your feedback with us. I understand receiving headphones that weren't working as expected, and not being able to exchange them, wouldn't have been a welcome experience. I'd like for our corporate team to review this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and either online order number or Customer Service Pin Number from the store receipt. Please also mention your "Google review 64984690" in your message to us.
Sincerely,
^Melissa
Wesley L
March 28, 2025
5 out of 5
With the help of the staff, I was able to find what we needed. Great service.
James M
March 20, 2025
5 out of 5
Went to buy a computer at this best buy. Came once to look and then once to buy. Never felt pressured to buy and the people I worked with were very knowledgeable. Appreciate the top tier service from Jacob and Austin Brown!
Lauren H
March 15, 2025
5 out of 5
So many helpful staff around.. You don't see that much anymore so it is refreshing! Huge selection of appliances & electronics. Also random toys & household stuff. Some prices seem wild but it is what it is.