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Frequently Asked Questions About Best Buy Wausau

How do I check product availability at the Wausau Best Buy?
How do I check my order status?
My local Wausau Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Wausau stores’ holiday hours?

Recent Reviews

4.0
(2070 reviews)
Dustin C
March 30, 2025
1 out of 5
Worst customer service experience ever. I bought a defective pair of JBL headphones there. I got to use them a handful of times and because I try to exchange them with a receipt on day 16 of having them instead of one day earlier, they wouldn't help me. They don't value their customers at all. I had to return them to JBL under warranty after 16 days. Just ridiculous.
Response from Best Buy
March 30, 2025
Hello, Thanks for sharing your feedback with us. I understand receiving headphones that weren't working as expected, and not being able to exchange them, wouldn't have been a welcome experience. I'd like for our corporate team to review this with you. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and either online order number or Customer Service Pin Number from the store receipt. Please also mention your "Google review 64984690" in your message to us. Sincerely, ^Melissa
Wesley L
March 28, 2025
5 out of 5
With the help of the staff, I was able to find what we needed. Great service.
James M
March 20, 2025
5 out of 5
Went to buy a computer at this best buy. Came once to look and then once to buy. Never felt pressured to buy and the people I worked with were very knowledgeable. Appreciate the top tier service from Jacob and Austin Brown!
Lauren H
March 15, 2025
5 out of 5
So many helpful staff around.. You don't see that much anymore so it is refreshing! Huge selection of appliances & electronics. Also random toys & household stuff. Some prices seem wild but it is what it is.

About Best Buy Wausau

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