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Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Wausau
How do I check product availability at the Wausau Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wausau Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wausau stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wausau Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2137 reviews)
Chris W
October 30, 2025
5 out of 5
Excellent store. A little more cost for electronics and such, but very high quality!
Darin A
October 28, 2025
5 out of 5
Helpful staff good selection
Kelsi H
October 26, 2025
5 out of 5
Chris G. is super awesome! Very knowledgeable, very friendly and overall great customer service. Helped us choose a new washer and dryer to purchase today. Would recommend asking for Chris for any of your Best Buy needs!! :)
Liz H
October 26, 2025
2 out of 5
Used there “live chat with an agent” online which I am pretty sure wasn’t an actual human. They say you have to call the store.. here is the number. Call the number and after a bunch of prompts final reach a person. Tell her I am trying to find out what they have for display models before I drive into town to see them. She is remote. Not even located at the store and can’t tell me. Also can’t patch me through to someone who could answer my question. Horrible customer journey.
Response from Best Buy
October 26, 2025
Hi Liz,
Thanks for sharing this review with us here. We’re concerned to hear about this experience, and that the service you received from us didn’t meet expectations when you called and chatted, which we understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (https://bby.me/qyah1h), Twitter/X (https://bby.me/wshfed), or Instagram (https://bby.me/dmrqn7). Please include the Google Review reference number #60874 when reaching out.