Best Buy Mayfair

I went online to Best Buy’s website to purchase a Digital Xbox Game Pass Core 12 Month Membership which was listed as being purchasable. When I got the code and went to redeem it, I was informed the Core Membership is no longer available and therefore it wanted to automatically convert to a 3 month Game Pass Ultimate membership. I specifically wanted the 12 months of Core membership because of the cheaper price, not the 3 months of Ultimate. I was also informed in the store that such a return could be made since I hadn’t completed redeeming the code. They told me that Best Buy customer service could help. Well I spoke to the manager Charity and was informed that since the item was listed “non returnable” when purchased that it was not possible to give me a refund. This is false advertising on Best Buy’s part and I should be able to get a refund. An item that no longer exists in reality should not be available for purchase on Best Buy’s website. I’m thinking a lawsuit is next on my list.

Went here with my Mother which may be possibly delusional. The way thing’s are laid out in this store are not quite appealing to the Eyes. Would consider going back only because of Product Availability. Thing’s didn’t quite go to well when I went with her. Felt like I kind of screwed her over at some point. Which deep inside I’m actually sorry for what happened. Wasn’t in my right frame of mind at the time.

Drew was incredibly helpful when my corporate card flaked out, he worked with me to make sure I got what I needed. Great service, great associate.

The staff just stood around talking when i was standing there waiting to order a tv. One i engaged they were helpful.