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Frequently Asked Questions About Best Buy Mayfair
How do I check product availability at the Mayfair Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Mayfair Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Mayfair stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Mayfair Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3661 reviews)
Jessica G
August 25, 2025
5 out of 5
Miguel was super helpful today! Thank you!
Rasell L
August 24, 2025
4 out of 5
They are hot if you love music 🎶 🎵 ♥️ ❤️ 💕
Quy N
August 18, 2025
1 out of 5
Disappointed with the way Best Buy works!!
I ordered a canon lens brand new. The first time they shipped it, it came in a generic brown box with deflated bubble bag (so minimal protection from transportation), no manual, no papers, the lens was wrapped in a thin foam. The lens also had some dusts on the glass when I removed the caps too.
Came in for a return and ordered a new one. 1 week later, I came back to pick up the new lens. And it is the EXACT same lens in the exact same box. Even the Best Buy team was baffling about it.
Then we did another round of return and replacement, and guess what, the lens I received is the EXACT same one as the previous two times.
Pretty disappointed with the way things work at Best Buy. Will most likely not ordering anything from Best Buy in the future.
***Updates: too bad google doesn’t have option for 0 start review. BestBuy reach out to me to fix the issue. I was told that if I order a new lens, it’ll be a new lens. And guess what, I got the same lens and the same sloppy packaging as the previous 3 times (only this time they switch out to a different brown box, maybe that’s the improvement? Lmao) It’s a shame the way Best Buy is operating!
Response from Best Buy
August 18, 2025
Hello.
I can definitely understand the disappointment in receiving the same item time and time again. We would be glad to look into this and help assist as well as document this feedback internally.
If you have a minute, please reach out us to in a private message on Facebook (https://bby.me/5jun86), Twitter/X (https://bby.me/cule70), or Instagram (https://bby.me/9030ym). Please also include Google Review number 31303.
Best,
^Allison
Robert M
August 18, 2025
1 out of 5
Ramsey is the rudest employee. He the way treated disabled, elderly customers and other employees. I was appalled and disgusted by his treatment to a coworker who was on the verge of tears and continuously apologized for his behavior. This is the 2nd time in a 3 day period. A shame. Not a Good look Best Buy
Response from Best Buy
August 18, 2025
Hi Robert,
Thanks for sharing this review with us here. I'm certainly concerned to hear about this experience and the behavior that you described seeing in our store. We'd be happy to discuss this further with you to ensure this is properly documented and addressed. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (https://bby.me/cjc1jh), Twitter/X (https://bby.me/6ojc6j), or Instagram (https://bby.me/ma7eym). Please also include the Google Review reference number #31242.
Regards,
^Caleb