Best Buy Mayfair

I waited over 10 minutes for a sales rep, Aaron was helpful with my refrigerator selection after seeing me sitting in the appliance department. Process was pretty easy, he explained he had a refrigerator that was comparable with the one I wanted. Took me over to show the feature of no handles. We did the paperwork and was told they would deliver the next day with a four hour window. Two Hispanic males just showed up without a notice or call. They claimed they "didn't have my number." After unloading fridge to the street, the one that spoke some English informed me if I want the handles on the other side, it would be an additional charge of $70.00. I was not informed that at time of purchase. And utterly shocked. They continued unboxing the Refridgerator and brought into the kitchen, tried to plug it in and stated I needed an extension cord,(you don't use that on an appliance like that .) They were meaning the 3 prong ground adapter. Called someone and they were all speaking Spanish and told me if I wanted the doors flipped to the other side, I could "Tip" them $30.00 to do that. I declined as that was never mentioned during the purchase process. I am VERY DISSAPPOINTED I was not informed of that extra $70.00 to flip the doors. I received two additional calls from "Best Buy" 3rd party de-escalation department and customer service. They agreed I should have been made aware of the additional charge as well as informing me of their arrival. Danisha agreed and said they should be sure to let customers aware of this. She also said they are to call with the 4 hour time frame as well as when they are on their way. If they would have sent someone out to flip the doors to the other side, I would have been grateful. Now I'm left trying to reach in for food in the corner and up and over this position of the door. I will NOT be purchasing any other items from them as well as inform family and friends of the lack of not informing me of their "policy."

Big shout out to the Asian guy in Mobile who I went up to and set looking down on his phone for three straight minutes without acknowledging me until I walked away not even realizing I was there waiting on him to help me.

Picked up a new laptop which I researched. Staffvtook awhile to find it the store while other associates were busy talking to an Intel representative so they chose not to help their fellow associate. Customer first?

Walked in to find a camera battery charger, met at the door by Kadow who pointed me in the right direction. Later we taked about dash-cams and I bought one better than I'd been looking at He was very helpful and informative, definitely check in with him if you have questions! Very glad I stooped in!!!