Best Buy Mayfair

I experienced what I believe was racial discrimination at this store. I initially came in regarding a laptop warranty claim, and the employee who helped me submit the claim was very kind and professional. When I returned after Best Buy decided to reimburse me, I was assisted by a different employee—a man with blue-green highlights in his hair. From the beginning, he was unnecessarily aggressive and began raising his voice at me even though I had barely said anything. His behavior felt confrontational, as though he expected me to respond rudely so that he could justify the way he was treating me. After giving me the Best Buy gift card, he suddenly smiled and said, “Thank you for coming in,” as though he had not just been extremely disrespectful. The entire interaction left me feeling targeted and deeply uncomfortable. I recommend going to the Glendale/Greenfield location instead. The employees there know how to treat customers with professionalism and respect.

I purchased a refrigerator, Aaron very helpful with process. Price matched, discount for credit card application, even arranged next day delivery. Explained and showed me the door without handles. Very impressed with his helpfulness. He forgot to mention about the door reversal then. Was told delivery drivers would call with 4 hour window and a 15 minute show up time. Neither happened, they claimed didn't have my number, but address? Ok. After unloading and unboxed item,I noticed doors were to opening in opposite direction I needed . They told me (broken English- in Spanish) it would be an additional $70.00 to flip them. I was not informed of that at time of purchase. Opted not to do that, they after made a phone call to lady in all Spanish they said ("If I tip them, they can do it for $30.00.") Again, I declined. I received two additional calls from Best Buy escalation dept and customer service. Neither were able to accommodate my request to flip the doors. I read over manuel, and listed info on model A or B, mine says C inside the door. Also, states "models initially open in the left side, however, yours may open on the right side " I returned to the store and spoke with Manager Lashelle. After listening to my concerns, she was very patient and understanding about my frustration with the process.She offered to have someone come the next day to reverse the doors for me. I highly recommend Lashelle and Aaron for their professionalism and courtesy. I am beyond grateful. Tips for future customers, make sure they give a heads up call with the time frame, and inform them in advance there might be an additional charge for this service. Would be nice if factory shipped them without being installed on either side, so depending on customers preference they won't endor this confusion. Will definitely be back as a customer I appreciate the time and attention to this matter to correct this issue. Thank you again for going above and beyond to make sure customer is satisfied with the product and service.

Big shout out to the Asian guy in Mobile who I went up to and set looking down on his phone for three straight minutes without acknowledging me until I walked away not even realizing I was there waiting on him to help me.

Picked up a new laptop which I researched. Staffvtook awhile to find it the store while other associates were busy talking to an Intel representative so they chose not to help their fellow associate. Customer first?