Best Buy Mayfair

Beware buying appliances from Best Buy!!! If they stop working just two weeks later, you won’t get a refund or replacement. You also won’t be allowed to create a review (which means the reviews you see online are not accurate either). Best Buy is refusing to refund or replace my dishwasher that stopped working after just two weeks saying it’s outside their small 15 day return window. After a BBB dispute was started, I heard from Kayden from this corporate office. He had me pay for an upgraded dishwasher. They came and said they couldn’t touch the useless dishwasher as it was hardwired in by the other Best Buy group. Kayden promised again that he would send a team to uninstall it that knows how to work with the hardwiring, but I would have to wait AGAIN. Well Best Buy came and once again said they couldn’t touch it!!! I keep getting the runaround and now no one is responding anymore. I’m still stuck (2 months later now) with a useless dishwasher and still no refund! What a SCAM! Even if shopping elsewhere, beware purchasing Samsung products!!!!!! Their products almost all have widely known defects (for example, if you do a bit of research you can see that their refrigerators all have known ice maker defects and that their newer TVs all have known screen defects and that their dishwashers - my issue - all have known draining and leaking defects). Then, they refuse to replace or refund their own products unless you go through the painful task of having THREE service appointments, through their repair company called Service Quick, before they will even consider it. Now to warn you about Service Quick!!! They make you wait several days for an appointment and won’t even give a window of time they will come. Then when they arrived here, they try to go for a quick temporary fix for known issues just so they can get out of there. I am well aware that there is a computer programming issue with my dishwasher, but they decided to just replace the drain pump, which stunk up my house by the way. I told them I had zero confidence that our issue would be resolved that way. Sure enough, less than a week later, the dishwasher stopped draining again. I went through Samsung, again, and they contacted Service Quick, again. I called Service Quick directly as last time Samsung claimed they made an appointment, but didn’t, and I found out that sure enough they didn’t once again. They are making me wait until next week to come out!!!! When I complained about not even being given a window of time, the rude woman on the phone cut me off by yelling at ME and then hung up on me!!!! So let’s sum up this whole domino affect with a few If Then statement: If you purchase from Best Buy, they will sell you a lemon and not give you a refund or replacement and will only refer you back to the manufacturer, Samsung. If you purchase a Samsung product, your item will have known defects and they will waste your time pretending to fix the issue by making you work with their one and only repair company, Service Quick. If you work with Service Quick, you will have your time wasted with a non-working product and will be yelled at and hung up on by their employees. Lesson Learned: Don’t buy Samsung and don’t purchase from Best Buy!!!!

Talk about a knowledgeable team! I was able to get what i needed and get back to work! Awesomeness

Great customer service- special shout-out to Max! He helped my Mother pick out a tv that met her stringent criteria, and was so patient with her.

Mr X!!