Best Buy Mayfair

I purchased a refrigerator, Aaron very helpful with process. Price matched, discount for credit card application, even arranged next day delivery. Explained and showed me the door without handles. Very impressed with his helpfulness. He forgot to mention about the door reversal then. Was told delivery drivers would call with 4 hour window and a 15 minute show up time. Neither happened, they claimed didn't have my number, but address? Ok. After unloading and unboxed item,I noticed doors were to opening in opposite direction I needed . They told me (broken English- in Spanish) it would be an additional $70.00 to flip them. I was not informed of that at time of purchase. Opted not to do that, they after made a phone call to lady in all Spanish they said ("If I tip them, they can do it for $30.00.") Again, I declined. I received two additional calls from Best Buy escalation dept and customer service. Neither were able to accommodate my request to flip the doors. I read over manuel, and listed info on model A or B, mine says C inside the door. Also, states "models initially open in the left side, however, yours may open on the right side " I returned to the store and spoke with Manager Lashelle. After listening to my concerns, she was very patient and understanding about my frustration with the process.She offered to have someone come the next day to reverse the doors for me. I highly recommend Lashelle and Aaron for their professionalism and courtesy. I am beyond grateful. Tips for future customers, make sure they give a heads up call with the time frame, and inform them in advance there might be an additional charge for this service. Would be nice if factory shipped them without being installed on either side, so depending on customers preference they won't endor this confusion. Will definitely be back as a customer I appreciate the time and attention to this matter to correct this issue. Thank you again for going above and beyond to make sure customer is satisfied with the product and service.

Big shout out to the Asian guy in Mobile who I went up to and set looking down on his phone for three straight minutes without acknowledging me until I walked away not even realizing I was there waiting on him to help me.

Picked up a new laptop which I researched. Staffvtook awhile to find it the store while other associates were busy talking to an Intel representative so they chose not to help their fellow associate. Customer first?

Walked in to find a camera battery charger, met at the door by Kadow who pointed me in the right direction. Later we taked about dash-cams and I bought one better than I'd been looking at He was very helpful and informative, definitely check in with him if you have questions! Very glad I stooped in!!!