Best Buys in general are great for electronics, but stores are different depending on their people. Replacing a beloved old deceased laptop with a lot of unknowns, so much has changed! But Lawrence listened to what we wanted and showed us what's new. It was not a painful bunch of upselling, he genuinely seemed to care about what we needed and what was available, and was as delighted as we were about finding just the right one! Very good experience, thanks to Lawrence!
I asked the guy for information on this monitor I needed fo4 gaming he did a great job explaining
Terrible customer service! Best Buy messed up my refrigerator delivery address, then told me the fridge was back ordered and wouldn't be delivered. They were ready to haul away my old fridge without delivering the new one. Thankfully, I stopped them. Now they're telling me I can only get store credit for an item I paid for with my own debit card and never received. Absolutely ridiculous! Why should I be punished for Best Buy's mistakes? Never again!
Response from Best Buy
October 22, 2026
Hello, Tommy,
Thank you for taking the time to reach out to us here to share your feedback. We understand how important excellent customer service can be when it comes to a delivery, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 241732.
Facebook (https://bby.me/A5psqo)
X (https://bby.me/lr4baF)
Instagram (https://bby.me/uQJzjf)
We look forward to assisting you there.
These card releases in the morning and they only have 2 cash registers open. People buying normal goods can’t even check out. 10 employees standing around. I can’t imagine thinking that little of my customers I would make them wait for 30 minutes for no reason
Response from Best Buy
September 23, 2026
Greetings, Ben,
Thank you for taking time to write a review. We want your shopping experience to be a great one. We would like to get more details about your experience. The best way to reach us is via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google Review, #225676” when reaching out on social media.