Very rude staff. I called to discuss my displeasure and was told I'd receive a call back from the store manager, which of course never happened. So not only were they rude but then I was lied to when trying to bring up the concern to management.
Response from Best Buy
February 24, 2026
Hello,
Thanks for sharing your feedback about your recent call. We understand not receiving a callback from a manager, as expected, and then receiving incorrect information, isn't ideal. We'd be happy to look into this further with you.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/ckj0fh), Twitter/X (https://bby.me/8yebcl), or Instagram (https://bby.me/6dsy9v). Please also include a reference to your "Google review #121327" in your message.
Great customer service! Folks were all friendly and helpful.
Today we purchased a 42” LG TV. Tiana, one of your employees, answered a number of questions we had. I have to tell you she made a confusing situation into an informative one. Thanks to Tiana, again, for all her help. (1/25/26 @12:45 Wauwatosa WI)
Bought a Remote start and had them put it in, they charged me to take my old one out when it was just unplugging it. The remote start was not working right so had to bring it to my other guy to fix it. And when I got home they didn't even close my hood tight. Smh so unprofessional.