Mitch W
September 05, 2026
My wife and I bought an LG kitchen package; Refrigerator, microwave, range, dishwasher, and paid for delivery and installation. At the time of delivery the installation team said they were unable to install the dishwasher. Then they noticed the refrigerator had a dent in a drawer and told me they could replace the drawer. And the microwave had a huge dent in the side. I was assured all would be made right. 3 months later and none of their promises have been kept. We spent $4,000 for new appliances as we began retirement hoping it would be the last new kitchen appliances we had to buy. Instead we are stuck with scratch and dent appliances at a retail price. And there is no expectation of this being corrected. My advice would be to look elsewhere if you need these items. And good luck trying to call them, you’ll get customer service from various countries who make more promises they do not keep.
Response from Best Buy
September 05, 2026
Hello, Mitch,
Thank you for taking the time to reach out to us here and sharing your feedback. We understand how important a new kitchen appliance set can be, and we would like to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 218389.
Facebook (https://bby.me/r3Ec4g)
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We look forward to assisting you there.
This is a have to go place for all and unique minds sets . I have to say If it wasn't for the merchdise . I am going back there soon .
Just what the services is like on other shifts
I would like to publicly recognize and recommend Ethan. He was very helpful during our trip, very knowledgeable, and we recommend him and this Best Buy!
May be pricey but still worth having Plus or Total