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Best Buy Charleston
Services Offered
Geek Squad Services
Windows Store
Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Charleston
How do I check product availability at the Charleston Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Charleston Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Charleston stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Charleston Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1957 reviews)
billy h
November 20, 2024
1 out of 5
I BOUGHT A TV ON LINE FROM BESTBUY STILL WAITING AS OF TODAY ITS BEEN 20 DAYSI EITHER WANT THE TV OR MY MONEY BACK GETTING MAD
Response from Best Buy
November 20, 2024
Hi, Billy,
Thank you for sharing your experience. It's incredibly disappointing to wait for a product longer than you've anticipated. I would be just as upset having had to wait 20 days as well. We're committed to resolving this issue as quickly as possible. Please reach out to us, mentioning Google review 64448640, using any of the links provided below. Be sure to include your full name, email address and phone number.
Facebook facebook.com/BestBuy
Instagram instagram.com/bestbuy
Twitter/X twitter.com/BestBuySupport
Kind regards,
^Pre
Lilliam A
November 14, 2024
5 out of 5
We got an open box product that was an excellent buy!!!
Leigh s
October 26, 2024
1 out of 5
If I could less than one star, I would. Again, delivery date was set, NEVER happened. No one called. Called Geek Squad x 4 now. Nobody called back. Appliance is sitting in store. Never delivered. SHODDY customer service. It was a big purchase. Shoddy.
Response from Best Buy
October 27, 2024
Hello, Leigh!
When it comes to appliances, I know it's important that delivery goes as expected. Thank you for sharing your experience, although I hate to hear about the support issues you've run into with this purchase. We'd like to follow up on this. To continue, please contact us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your private message with “This is in regards to my Google review 64357270” and share your full name, email, and phone number. You will be connected with a live agent within hours of operation.
Thank you,
^Allison
Becky S
October 25, 2024
5 out of 5
I had an awesome experience today! He was friendly and helpful. He found the gaming PC I was wanting, and he checked me out. He said he had worked at Huntington store. This gentleman is an asset to your company!