Best Buy Charleston

A Great Experience! The staff are knowledgeable and will get answers to your questions. FUN

Posting again as the original review is not reflecting: My husband and I are reaching out regarding our experience today March 7,2026. We arrived to the store for two scheduled appointments for 1:40 and 2:00 PM. When we arrived we approached the geek squad desk to check in for our scheduled appointments. We completed the required paperwork that the customer service agent provided. The agent had us shut find my iPhone off on both phones and brought the phones back to reportedly run a check on both. When the agent returned he advised that they would only be able to repair one of the phone screens and would have to order the other phone screen. My husband and I agreed and again signed paperwork that was brought to us from the agent. My husband attempted to ask questions but the agent presented as bothered. My husband (Disabled Veteran) attempted to explain himself for the questions as the agent was presenting as bothered. This was truly unacceptable ! As we were wrapping up with the agent for the repair on one of our phones to be repaired he was handed a screen protector which we paid for and provided proof and gave him the screen protector. The agent advised the repair would take approximately one hour to little over an hour and we would be contacted VIA phone. My husband and I visited a few stores while awaiting the call. Approximately two hours had went by and no call was received. We returned back to the store and approached the geek squad desk after a few moments the agent came back and advised he had “bad news”. Upon the agent showing the phone it was not working at all and the agent advised that the screen they attempted to place on the phone was “DOA” and that they placed the original screen back on and the phone was not working. After the agent walking off laughing it was of our request to further speak with a supervisor where we waited. Once speaking to the supervisor (Brian) he presented as he was bothered and did not care about the fact of the concerns of us (The customers). We were truly baffled as our phone case was also broke in front of us and upon advising the supervisor (Brian) of this he offered to replace it but Best Buy did not have the pelican case in store. The screen protector was not located either by Best Buy staff. I am reaching out as no family should go through this experience especially after driving over an hour to the location. We will be sharing this experience with family and friends and further hope that change is made to training for geek squad employees to ensure that they are providing the best customer service. The experience and customer service was deplorable! We thank you for your time . Very Respectfully, From an army combat disabled veteran and spouse.

I Can't get 😫 get anybody to fix my washer Best Buy and LG are the worst

Lots of stuff on sale!