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Best Buy Charleston
Services Offered
Geek Squad Services
Windows Store
Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Charleston
How do I check product availability at the Charleston Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Charleston Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Charleston stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Charleston Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2095 reviews)
Michele S
March 18, 2026
5 out of 5
Friendly salespeople
Paul O
March 16, 2026
1 out of 5
This local retail location unfortunately will go the way of the previous tenant, Circuit City, sooner rather than later. Love to shop locally and put my hands on the physical goods I purchase. Attempted to trade my money for a high end iPad for my granddaughter. Arrived and had to get help after some time despite obviously being ready to purchase the exact item, multiple attempts to get help from anyone while we waited. Finally get someone, quickly indicate what was needed but unfortunately not in stock, OK so it's ordered for pickup a week later. They can't even meet the promised shipping to store timeline and I learn they are using a third party seller, really? Attempted to call store to potentially upgrade for something in stock, despite calling the local store's number and going through their AI slop and holding almost half an hour, I get connected with some sort of call center with someone I can't hardly understand. They refused to connect me with the local store and affirmed I'd just have to drive to the store to get help. Informed them that I'd just completely cancel the order online to which they seemed pleased. Canceled order and ordered from Apple directly with quicker shipping. Will never shop Best Buy again in any way. Very sad to watch another retail death spiral.
Update 3/17/26: Some pathetic response to contact them through various social media posted. They have all my contact and order information already. You can try them out for your own sad experience!
Response from Best Buy
March 16, 2026
Hello,
Thanks for taking the time to leave your feedback. It's unfortunate that you had a negative experience shopping with us. We get that a long wait for help and delivery is less than ideal, so, it's understandable why you would be disappointed.
We would like to speak with your more regarding your visit and document your feedback. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 130031 in your message to us.
X: https://bby.me/EPgbIb
Facebook: https://bby.me/vj4dBn
Instagram: https://bby.me/aqYDNM
Kody
March 15, 2026
3 out of 5
Went to Best Buy today in Charleston and a lot of the shelves were empty. It was really sad seeing empty and blank spaces on the shelves. Sure they had computers and appliances, but as far as computer parts, video game related stuff, and other misc products, there wasn’t a lot to choose from.
Response from Best Buy
March 16, 2026
Hello,
Thanks for sharing your feedback with us. We can understand going to the store and not finding the selection of items that you were hoping for, isn't ideal. We'd be happy to look into this further with you.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/fj0907), Twitter/X (https://bby.me/yU6gBD), or Instagram (https://bby.me/Aj08nr). Please also mention your "Google review #129865" in your message.
Teresa M
March 09, 2026
5 out of 5
A Great Experience! The staff are knowledgeable and will get answers to your questions. FUN