Best Buy Charleston

purchased a Best Buy Membership primarily for the Geek Squad service, and it has been one of the most disappointing customer service experiences I’ve had. First, there doesn’t seem to be much of a “Geek Squad.” Every interaction was with a single, clearly overworked employee trying to handle everything. Second, they missed both their advertised repair deadline and the later deadline they personally promised me. Third, I was told I would receive a phone call when my repair was complete, but no one ever contacted me. Fourth, they ultimately couldn’t repair my computer in-store and instead told me it would have to be sent to a Level 2 repair facility for a minimum of $299. That was on top of the cost of the membership. Fifth, they don’t answer their phones or return voicemail messages. I had to drive to the store just to find out the status of my repair because I couldn’t get anyone to respond. Finally, the only work they actually performed was relatively simple and didn’t appear to require the specialized technical expertise that the “Geek Squad” branding suggests. Given all of these issues, I called to cancel my membership after having it for only four days and requested a refund for the unused remainder of the year. I was told that $176 of my membership had already been “used,” but no one could explain what that charge represented or what services it covered. I was also told it would take up to 24 hours to receive a confirmation email that my membership had been canceled. As of the time of this review, I still have not received that email. In addition, I was told my inquiry regarding the unexplained $176 charge would be expedited and that I would receive a callback. That callback has never come. Based on my experience, paying around $200 per year for a Best Buy Membership solely for Geek Squad services is not worth it. If you’re considering the membership because you expect timely communication, reliable repair timelines, transparent billing, and expert technical service, you may want to think twice

Always have something needed

Great price on led tvs

Staff is always friendly and helpful