Best Buy Charleston

I was staying in the computer area for over 20 minutes waiting. Watched two customers get addressed and helped while I keep getting overlooked. I had questions, but it’s sad to see someone get completely overlooked.

Super helpful staff, very out going, and definately know there electronics ,and the perfect fit for your price range.

Updating to two stars since the employees are SO nice. The issue is with the policy in phone calls to the store and the hoops u have to jump through to get to a person. It’s 10-15 minute wait on the phone, then on social you have to go through another process. It all just complicates things. Sometimes, people cannot text or chat online. Sometimes we’re busy people and can only make calls while driving. ETA: Bobby, all of your replies to negative reviews means nothing unless yall answer the phone or communicate about repairs. It’s been two days and I sent a message on FB. ETA: I do not want to text your social media to communicate about repairs. It’s just another step, you all have my information and could use that to communicate or answer the phone. ETA: They stated on 12-16 the phone would be repaired by 12-17. No one answered the phone at the store, no one called me to communicate that it wouldn’t be done and all I get is a call center that cannot connect me to the store. So I will have to drive to the store just for an update of the repair. I would avoid cellphone technical service here. The employees are kind, but the store doesn’t answer the phone. The calls are sent to a call center and there is no way to speak to someone so you can plan. We’re waiting on a phone repair but I have no clue when it will be finished because no one answers the phone. The call center cannot transfer you to the store, so there is no way to communicate. They are also understaffed, which stresses the workers when it’s busy - that’s why they don’t answer the phone - or at least that’s what the call center mentioned.

I don't know why I never go into a Best Buy anymore, but this one was good. It was black Friday so I hated their check out being moved to the other desk, but otherwise a good experience.