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Best Buy Charleston
Services Offered
Geek Squad Services
Windows Store
Apple Authorized Service Provider
Trade-In
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Charleston
How do I check product availability at the Charleston Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Charleston Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Charleston stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Charleston Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2079 reviews)
Josh C
January 17, 2026
1 out of 5
I have used Best Buy to buy Televisions and appliances for going on a decade, but I will never being doing such again.
I ordered a television a month ago and had a delivery date set since it was ordered. Unfortunately, the delivery time frame was 7am to 7pm that do, so I took an entire day off of work. Not necessarily a big deal even with the TV not being delivered for a month. However, the issue occurred on the scheduled day of delivery when the website continued to say my order was being delivered that day despite it being well past the delivery time. I called customer service and was informed the TV had never arrived from the warehouse to be delivered. I was very surprised as I had never been notified of this and would have saved time off from work if I had known. I was offered to reschedule the delivery appointment for 2 weeks later with no guarantee that the TV would be available for delivery on that date or that I would be notified if it was not.
Needless to say, I cancelled the order for a full refund.
Funny part is, I ordered a TV from Sam's Club the next morning around 8 am and it was delivered to my house that same day by 4pm.
Response from Best Buy
January 17, 2026
Hi, Josh,
Thank you for leaving a review. This is far from the experience we want our customers to have when expecting a delivery. I am disappointed to hear that you did not receive proper communication about your order.
Please send us a private message on social media should you need any additional support. We are available on any of the following platforms: Facebook (https://bby.me/w3dujb), Twitter/X (https://bby.me/b18for), or Instagram (https://bby.me/856mgv).
Please mention the phrase “Google review #105792” when messaging us.
Brett W
January 13, 2026
1 out of 5
Horrible customer service. Treated like a criminal when returning an item. while I can understand that people commit fraud, we didn’t but were treated like we had. Doesn’t seem this store has a process to resolve these disputes in a fair and efficient manner. Be extra cautious with curbside pickup. Purchased item online. Picked up from store. Given the wrong item. And it’s like we did something wrong. Horrible customer service just horrible. Like I don’t think one, even if trying could be as smug and crappy as one of the managers there.
Rose M
January 05, 2026
5 out of 5
Got phone
Jamie M
December 25, 2025
5 out of 5
Has a nice variety of products!