Best Buy Charleston

This is totally a late review, but unfortunately I have to work so I didn't have a chance to be able to write this review until now. This happened almost a month ago but I wanted to make sure I wrote this here on Google reviews as well. On Sunday January 4th my Google Pixel phone just went crazy and I could not get in. As The last resort I went into Best buy and went to the geek squad and I was telling them how I was locked out of my Google phone and my email. Google does not have a direct contact or customer service that you can speak to to get assistance and Zak Kuhn at the Geek Squad was brilliant. He stated that he couldn't help me get back into my Gmail account but he provided me with a printout on how to find various ways to get access and to get back into my account. This Gmail account was my main account and I wouldn't be able to do my job or practically anything. He gave me some suggestions on top of the printout such as using my laptop and possibly trying to find another gadget to be able to do my Google authenticator. Now before I went to Best buy. I was trying to get into my Gmail account for hours literally maybe about 30 minutes after I spoke to Zak not only was I able to get into my gmail but I was able to get access to my authenticator as well. This young gentleman is not only saved the day and my sanity but won me as a customer for that day. I was shopping for a Nintendo switch 2 and I was going to actually buy it at the Target across the street. But instead I decided to make my purchase at the Best buy which another associate Kadie was able to assist me. Not only that, she helped me buy a secondary backup phone that was already an open box so that I would have another option to use Google authenticator to be able to get access to my account. Should I ever get locked out of my account in the future. This is what customer service is about not only working to help me solve the current problem I have but able suggests solutions for the future to prevent the problem from happening again. I came there for assistance with my phone and ended up making close to a $900 purchase just because of the kindness of one person in the geek squad. Shout out to him and he really does deserve some sort of reward or award or anything. Customer service person of the month. Anything just for him to be shouted out!

Best buy.... Where do I even begin. A year ago I began my journey into the PC world. After shopping around for some parts, I decided it was time for me to start buying components. The first part added to my arsenal was my Central Processing Unit. For this, the employee recommended the Intel® Core™ i9-14900K Desktop Processor: A 14th-generation hybrid architecture processor featuring 24 total cores (8 Performance-cores and 16 Efficient-cores) and 32 processing threads with a base clock speed of 3.2 GHz. The second part added to my arsenal was my Graphics Processing Unit. I looked ahead of time and decided to get my hands on the NVIDIA® GeForce RTX™ 4090 Graphics Card with 24 GB GDDR6X Video Memory. After this, with the help of my son, I had purchased the following: -2 TB PCI Express® Gen 4.0 x4 NVMe™ Solid State Drive -8 TB 7,200 RPM SATA III 3.5-Inch Hard Disk Drive -ATX-Form-Factor Intel® Z790 Chipset Motherboard - 360 mm All-In-One Liquid CPU Cooler with Triple PWM Fans -64 GB DDR5-6000 MHz Dual-Channel Synchronous Dynamic Random-Access Memory My son and I took an evening to build this monster together which was great fun :) This ran a total of around $4-5K (chump change for a guy like me), 90% of which came from the RAM (HAHA). I put a picture I took with everyone at the store who helped. Thank you everyone! Overall, 10/10 stars. Thank you guys for a life-changing device.

I have used Best Buy to buy Televisions and appliances for going on a decade, but I will never being doing such again. I ordered a television a month ago and had a delivery date set since it was ordered. Unfortunately, the delivery time frame was 7am to 7pm that do, so I took an entire day off of work. Not necessarily a big deal even with the TV not being delivered for a month. However, the issue occurred on the scheduled day of delivery when the website continued to say my order was being delivered that day despite it being well past the delivery time. I called customer service and was informed the TV had never arrived from the warehouse to be delivered. I was very surprised as I had never been notified of this and would have saved time off from work if I had known. I was offered to reschedule the delivery appointment for 2 weeks later with no guarantee that the TV would be available for delivery on that date or that I would be notified if it was not. Needless to say, I cancelled the order for a full refund. Funny part is, I ordered a TV from Sam's Club the next morning around 8 am and it was delivered to my house that same day by 4pm.

Horrible customer service. Treated like a criminal when returning an item. while I can understand that people commit fraud, we didn’t but were treated like we had. Doesn’t seem this store has a process to resolve these disputes in a fair and efficient manner. Be extra cautious with curbside pickup. Purchased item online. Picked up from store. Given the wrong item. And it’s like we did something wrong. Horrible customer service just horrible. Like I don’t think one, even if trying could be as smug and crappy as one of the managers there.