Frequently Asked Questions About Best Buy Charleston
How do I check product availability at the Charleston Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Charleston Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Charleston stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Charleston Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1959 reviews)
Jacob L
November 27, 2024
3 out of 5
It's a Best buy. What else is there to say other than the fact that everything seems to go on sale a week after you just bought it and you have to go back and get the price difference but they carry the things that they carry
Joyce S
November 26, 2024
5 out of 5
Excellent customer service
billy h
November 20, 2024
1 out of 5
I BOUGHT A TV ON LINE FROM BESTBUY STILL WAITING AS OF TODAY ITS BEEN 20 DAYSI EITHER WANT THE TV OR MY MONEY BACK GETTING MAD
Response from Best Buy
November 20, 2024
Hi, Billy,
Thank you for sharing your experience. It's incredibly disappointing to wait for a product longer than you've anticipated. I would be just as upset having had to wait 20 days as well. We're committed to resolving this issue as quickly as possible. Please reach out to us, mentioning Google review 64448640, using any of the links provided below. Be sure to include your full name, email address and phone number.
Facebook facebook.com/BestBuy
Instagram instagram.com/bestbuy
Twitter/X twitter.com/BestBuySupport
Kind regards,
^Pre
Lilliam A
November 14, 2024
5 out of 5
We got an open box product that was an excellent buy!!!