Best Buy Martinsburg

They're too cheap to even let you call the store anymore. I wanted to call the store in order to ask if they carried the product I was looking for, the number instead connected me to an "AI" LLM that refused to let me speak to a person.

DON’T SHOP AT BEST BUY IN MARTINSBURG! We went to Best Buy in Martinsburg today looking for a laptop and ended up finding what we thought were some great deals on TVs. They had a 75-inch Samsung TV displayed with a price sign above it advertising $349.99. However, when we got to the front to purchase it, we were told that price was actually for a different TV — a 70-inch Insignia. They refused to honor the advertised price on the Samsung. To make matters worse, when we asked the employee at the front door about the 70-inch Insignia, he was extremely rude and unprofessional. We explained that the sign in the back was displayed above the Samsung TVs, and his response was, “Well, they must not have taken the sign down when they moved the TVs. Not my fault.” That is absolutely not the kind of customer service you expect from a major retailer. If a sign is displayed above a product, customers should be able to trust that the price is accurate. And even if a mistake was made, there is a professional and respectful way to handle it. I told him that this was false advertising, and we walked out without purchasing anything. We had planned on buying TWO TVs, but after this experience, Best Buy in Martinsburg will not be getting our business. Mistakes happen, but the way customers are treated matters. We were disappointed by both the misleading price display and the disrespectful attitude we encountered. Best Buy has lost a sale — and two TV purchases — because of this experience. (I don’t want to give any stars but you at least have to put one)

Definitely not what it use to be. Went in today looking for a new computer keyboard. We were in there for about a half hour and the only person that even acknowledged us was the security guy at the door. We couldn't find the keyboards or an employee to ask where they were. The place was an absolute ghost town. We were the only customers in there. We did end up finding the keyboards. They only had 2 under a hundred bucks. I checked online and another store in the same shopping center had the same ones for half the amount. We left and went elsewhere. Saved a good bit of money by doing so.

No friendly greeting. Limited merchandise.