Best Buy Martinsburg

As always, I had another great experience at the Martinsburg Best Buy. Excellent customer service and very friendly.

Due to employee scheduling, and the employee leaving before the time scheduled /or the lack of communication of when the employee will be there, I will be looking for another company for my car audio needs. I had to leave 1 star in order to leave a review, or comment.

9/5/2026 at 3:12 pm Purchased my granddaughters Apple phones at this Best Buy within the last year. The speaker/microphone on one of them is not working because she got caught in a pouring rain storm yesterday, everything else on the phone works, yes it was in a protective case. Called this location to see if they could repair; the called started with having to deal with the stupid AI robot, that took more than a minute of back and forth, was transferred to a human, first question was “are you at the Best Buy in Martinsburg WV”, of course the answer was no. Next question was “can I be transferred to the Best Buy in Martinsburg WV, of course the answer was also no. I’m not going to type what my next words were but use your imagination and multiply my very negative response x 10 or 100. Best Buy is or has become a joke for customer service - put the words Not The in front of the word Best

purchased a refurbished phone here after wasting 20 minutes looking at a new phone only to be told i couldn't purchase a new phone in cash without going through TMobile or Verizon even though I told the associate who my carrier was when I first arrived. Asked the associate if the refurbished phone could be covered with apple care and was told yes you just have to get that separately on your own, we don't offer that here. No worries. So I spend over a grand on a used phone, offered no warranty options by Best Buy, spend over an hour getting it set up. (after charging it because it was completely dead) and after all that, go to try and purchase apple care and discovered I was lied to. Apple Care cannot be purchased for refurbished phones. So I spent over a grand for a used phone with zero protection available and now in order to return it less than 24 hrs later they want to charge me a $45 restocking fee. Absolutely RIDICULOUS and 10/10 do not recommend this store.