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Best Buy Martinsburg
Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Martinsburg
How do I check product availability at the Martinsburg Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Martinsburg Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Martinsburg stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Martinsburg Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1554 reviews)
James C
February 17, 2025
4 out of 5
Never had a problem from this location. We get approached for service typically halfway through our visit when we have found what we need. Check out at customer service can be a pain, dependent on what they are taking care of for customer service. They have checkout still up, but staffing is not there to run it.
Stephanie L
February 16, 2025
5 out of 5
I went to the Martinsburg Best Buy to purchase a Nintendo Switch. As soon as I entered the store, I was greeted by Michael who also asked me if he could help me find something. I had a picture of the Nintendo Switch system that I wanted and he immediately took me to the area where it was located. He explained the differences between the systems and I decided to purchase the system he recommended instead of the one I originally intended to buy. Then I asked him about a specific game and he led me to where the game was located. At checkout, I determined I needed to update my information in the Best Buy system and he took care of that for me. My entire experience with Michael was very pleasant and he assisted me with everything I needed. He was very knowledgeable and I felt he wanted to make me feel like a valued customer. I really appreciated all his assistance and feel he is an excellent representative of Best Buy. I would definitely return to this store based on my experience with him. Thanks to Michael!!!
Rodney W
January 28, 2025
5 out of 5
Tony in electronics helped me and I bought the TV of my dreams. I got free delivery and install. I saved thousands. If your looking, go to the professionals to get the right answers for you!
Joshua V
January 12, 2025
5 out of 5
Pretty much have what you need or they can order it.