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Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Martinsburg
How do I check product availability at the Martinsburg Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Martinsburg Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Martinsburg stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Martinsburg Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1682 reviews)
Rachel L
October 10, 2026
2 out of 5
Definitely not what it use to be. Went in today looking for a new computer keyboard. We were in there for about a half hour and the only person that even acknowledged us was the security guy at the door. We couldn't find the keyboards or an employee to ask where they were. The place was an absolute ghost town. We were the only customers in there. We did end up finding the keyboards. They only had 2 under a hundred bucks. I checked online and another store in the same shopping center had the same ones for half the amount. We left and went elsewhere. Saved a good bit of money by doing so.
Tyra R
September 28, 2026
3 out of 5
No friendly greeting. Limited merchandise.
LeeAnn M
September 24, 2026
5 out of 5
As always, I had another great experience at the Martinsburg Best Buy. Excellent customer service and very friendly.
James C
September 11, 2026
1 out of 5
Due to employee scheduling, and the employee leaving before the time scheduled /or the lack of communication of when the employee will be there, I will be looking for another company for my car audio needs. I had to leave 1 star in order to leave a review, or comment.
Response from Best Buy
September 11, 2026
Hello, James.
Thanks for your review. We strive to provide our customers with the best support and experience possible. Feeling this has not been the case with you is upsetting to hear.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/Ko86Dn)
- Twitter/X (https://bby.me/OJ493K)
- Instagram (https://bby.me/GUrtbI)
When reaching out, please reference your Google Review 221105.