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Best Buy Martinsburg
Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Martinsburg
How do I check product availability at the Martinsburg Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Martinsburg Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Martinsburg stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Martinsburg Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1602 reviews)
Chris L
October 16, 2025
1 out of 5
Unfortunately this would have been at least a 3 star review but even corporate couldn't help with my troubles today. I tried using the app to preorder a game to get a bonus and it didn't work along with the employee not being able to help. The employee said there would be plenty of bonuses for the game and when I went to get my copy there weren't. Please inform your employees to be more knowledgeable or even get a manager to relay the message if they don't know. I may give this store another chance but not for awhile. If the owner sees this and can make 2025 any better I will delete this and make a new review.
Response from Best Buy
October 16, 2025
Good Afternoon, Chris,
We certainly understand how you are feeling after not receiving the pre-order bonus you were looking for. We would be happy to review this situation further with you. Please feel free to send us a private message on social media with your Google review case ID, so we can help: #56576.
- Facebook (https://bby.me/6vtni3)
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B M
October 11, 2025
5 out of 5
Very expedient
Sydney N
October 04, 2025
1 out of 5
basically, i went in for a laptop charger and i asked the person for help, he rolled his eyes and huffed and asked someone “can you help her”. the guy he sent over was awful he had bad vibes and he had an attitude the whole time. he took me to the chargers and they wanted A HUNDRED AND NINE DOLLARS for a laptop charger. i’m sorry what? that’s the same amount as like a kids starter laptop. when i said i was good, i wasn’t spending that much and i found the same exact thing online for $16, he started to gaslight me. he basically told me thats the normal price for the charger and $16 is wrong when he was staring right at it. he got mad at me for trying to leave and not buy it and he acted like i owed him my money for something i didn't have to buy. moral of the story i ordered the same exact charger for $18 after tax for a charger that was $109 dollars before tax. which is absolutely ridiculous, which i know he can’t control the prices but he can certainly control his attitude and the way he talks to customers when they refuse to buy something. i don’t know if they get commission but both those men need a class in customer service
cyndie h
September 07, 2025
5 out of 5
I went to geek squad to have my computer reset and it was done in a timely fashion. She helped me get signed on so I can now use it. While I was waiting I walked best buy and several of the associates approached me to see if I was ok or looking for something in particular, which is rare to see. The customer service all around the entire store was friendly, kind, and very helpful! Thank you for a terrific experience and look forward to my next visit!☺️