'%3e%3cpath%20d='M9.31547%206.89836L3.79467%2012.3348C3.5744%2012.5551%203.21822%2012.5551%202.99795%2012.3348L2.6652%2012.002C2.44493%2011.7818%202.44493%2011.4256%202.6652%2011.2053L7.45958%206.5L2.66989%201.79467C2.44962%201.5744%202.44962%201.21822%202.66989%200.99795L3.00264%200.665202C3.22291%200.444933%203.57909%200.444933%203.79936%200.665202L9.32015%206.10164C9.53574%206.32191%209.53573%206.67809%209.31547%206.89836Z'%20fill='%230046BE'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3677_10840'%3e%3crect%20width='12'%20height='12'%20fill='white'%20transform='translate(0%200.5)'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Best Buy Martinsburg
Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Martinsburg
How do I check product availability at the Martinsburg Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Martinsburg Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Martinsburg stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Martinsburg Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1639 reviews)
Rosheedia M
April 15, 2026
1 out of 5
DONT BUY AFTER A YEAR YOU WILL BE WITHOUT $$ AND GLASSESS (scam) I’m extremely disappointed with both the product and the company’s warranty handling. I purchased this item in August 2025, and it failed within a month. The replacement they sent also failed with the exact same issues (audio and charging), making my $396 purchase essentially useless.
When I submitted another claim, it was denied over “invalid proof of purchase,” which feels like an excuse to avoid responsibility for a recurring defect.
Two defective units in a row is unacceptable. At this point, a simple replacement isn’t enough—I expect a working product or a proper resolution.
Buyers beware: based on my experience, the product is unreliable and the warranty support is frustrating and unhelpful.
Response from Best Buy
April 16, 2026
Hello Rosheedia,
Thank you for your feedback. It's definitely concerning when a product fails shortly after purchase. While the manufacturer's warranty is quite helpful for product concerns with in the first year, we are certainly here to help that process flow as smoothly as possible.
For support, please reach out to us on Facebook: https://bby.me/YdUBtD
Instagram: https://bby.me/gdgFe4, Twitter/X: https://bby.me/D2Y2HE. Be sure to mention your communication is in regard to your Google review 142192 in the details.
Teresa W
April 12, 2026
5 out of 5
I love all best buys. This one is great
James C
March 10, 2026
5 out of 5
It's ok.
james w
January 28, 2026
4 out of 5
Went for a video. They no longer sell videos. Really sad