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Best Buy Martinsburg
Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Martinsburg
How do I check product availability at the Martinsburg Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Martinsburg Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Martinsburg stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Martinsburg Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1605 reviews)
Brynne R
November 24, 2025
4 out of 5
i was having difficulty with pick up orders cancelling at the last minute, Matt was SO helpful in making sure i received my order and was incredibly helpful!
cam
November 24, 2025
5 out of 5
Michael was very knowledgeable and helpful. He was able to get me exactly what i needed as well as even teaching me a thing or two
Terri E
November 14, 2025
5 out of 5
Geek Squad helped me immediately when my computer would not turn on
Tee J
November 02, 2025
1 out of 5
Visit the Winchester or Hagerstown to experience the superior service and efficiency that is lacking at the Martinsburg Best Buy location. Unfortunately, my recent visit to the Martinsburg store was extremely disappointing and horrible! Despite attempting to locate a sales associate, I was unable to receive assistance and had to inquire with the cashier regarding the inclusion of a charger with the $200 Apple iPods. The cashier assured me that the charger was included; however, upon arriving home 30 minutes drive later, I discovered that the charger was not provided, even beneath the packaging. I attempted to contact a manager at the store but was redirected to a call center that refused to transfer my call to the actual store. Due to my schedule, I will be unable to return to the store until next week. This level of service is unacceptable, and I expect more from Best Buy. After resolving the charger issue, I will no longer utilize the Martinsburg store and instead opt for the Winchester location, where I have consistently received exceptional service and assistance from knowledgeable sales associates with no product issue. Do Better Martinsburg!