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Frequently Asked Questions About Best Buy Martinsburg

How do I check product availability at the Martinsburg Best Buy?
How do I check my order status?
My local Martinsburg Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Martinsburg stores’ holiday hours?

Recent Reviews

4.1
(1609 reviews)
Derek S
November 25, 2025
1 out of 5
Store members are extremely rude. Best Buy’s trade in program allows them to offer 0$ for products but then have the geek squad member offer you a side personal price after removing all the plastics off my Mac book not replacing them. What sort of corruption are they running ? Hard to believe an “older” electronic has 0 value but desired personal purchase.
Response from Best Buy
November 25, 2025
Good Afternoon, Derek, We certainly understand how you are feeling after not getting the help you needed when looking to trade-in your MacBook. We would love to learn more about this situation. Please feel free to send our team a private message on social media with your Google review case ID, so we can look into this: #74853. - Facebook (https://bby.me/ei49yd) - Twitter/X (https://bby.me/n7rr0e) - Instagram (https://bby.me/dac932)
Brynne R
November 24, 2025
4 out of 5
i was having difficulty with pick up orders cancelling at the last minute, Matt was SO helpful in making sure i received my order and was incredibly helpful!
cam
November 24, 2025
5 out of 5
Michael was very knowledgeable and helpful. He was able to get me exactly what i needed as well as even teaching me a thing or two
Terri E
November 14, 2025
5 out of 5
Geek Squad helped me immediately when my computer would not turn on

About Best Buy Martinsburg

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