Frequently Asked Questions About Best Buy Martinsburg
How do I check product availability at the Martinsburg Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Martinsburg Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Martinsburg stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Martinsburg Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1609 reviews)
Derek S
November 25, 2025
1 out of 5
Store members are extremely rude. Best Buy’s trade in program allows them to offer 0$ for products but then have the geek squad member offer you a side personal price after removing all the plastics off my Mac book not replacing them. What sort of corruption are they running ? Hard to believe an “older” electronic has 0 value but desired personal purchase.
Response from Best Buy
November 25, 2025
Good Afternoon, Derek,
We certainly understand how you are feeling after not getting the help you needed when looking to trade-in your MacBook. We would love to learn more about this situation. Please feel free to send our team a private message on social media with your Google review case ID, so we can look into this: #74853.
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Brynne R
November 24, 2025
4 out of 5
i was having difficulty with pick up orders cancelling at the last minute, Matt was SO helpful in making sure i received my order and was incredibly helpful!
cam
November 24, 2025
5 out of 5
Michael was very knowledgeable and helpful. He was able to get me exactly what i needed as well as even teaching me a thing or two
Terri E
November 14, 2025
5 out of 5
Geek Squad helped me immediately when my computer would not turn on